Complaint Review: Volaris Airlines
I bought tickets online for my family to fly home for Thanksgiving in 2013. Upon arriving at the airport to fly from Zacatecas (ZCL) to Chicago Midway (MDW) they said their "system" wouldn't let them print a boarding pass for my daughter, saying that she was two years old (despite the evidence of two passports showing she was under two). They eventually forced us to buy a ticket or not fly home for the holidays. We caved to it after being assured that we could get a refund from Customer Service. Once they tried to buy the ticket, though, they couldn't do it because "the system" said that she was not yet two and shouldn't have an adult ticket. Therefore, they lied about her age in order to sell us a ticket for 4,064 pesos. More than two months later and many, many, many hours on hold with Customer Service, there is still no refund. When you can eventually work your way to a Customer Service supervisor (such as Omar Morales) he'll say he'll call you back after getting more details from the airport ticket counter (just like the other operators are trained to say). He'll never call back. If you call back later and are lucky enough to work your way through their maze of telephone operators to get near the same supervisor, he'll have his reps tell you he'll call you back. Or, they'll say "just one minute" and then put you on hold for hours and never actually answer. Customer Service response is probably not surprising considering that it's actually against Mexican federal law to sell an airline ticket to an infant under two. So, if breaking the law and not worrying too much about it is acceptable for them, then why have good Customer Service? Judging by other horror stories on the web about Volaris, they really shouldn't be around anymore. How many times does a company have to break the law before it gets shut down?
This report was posted on Ripoff Report on 01/10/2014 05:54 PM and is a permanent record located here: http://www.ripoffreport.com/reports/volaris-airlines/mexico-city-other-01210/volaris-airlines-charged-me-over-330-to-buy-a-ticket-for-my-1-year-old-despite-it-bei-1114647. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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