Report: #316208

Complaint Review: Volkswagen

  • Submitted: Sun, March 09, 2008
  • Updated: Mon, June 30, 2008
  • Reported By: Waukesha Wisconsin
  • Volkswagen

Volkswagen Misrepresentation of lease turn-in fees Worldwide nationwide

*Consumer Suggestion: Lease reutrns

*Consumer Comment: Give me a break

*Consumer Suggestion: How Can That Be?

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I am at the end of my 3-year lease with my 2005 VW Golf. This car has been very dependable during the entire lease, and I have had all necessary services through the VW garage completed to maintain this vehicle.

This past week, I have had SGS complete the inspection on this vehicle. Unfortunately, the have reported that we now owe VW a total of $781.00 for various scratches and dings on the vehicles from 3 years of use.

This has been my first experience with leasing a vehicle. This car had some nicks in the door when it was brand new on your lot. In caution, I asked the VW salesman about any hidden fees for minor wear upon return of the vehicle. He assured us that we would not be charged for minor scratches and dings upon return of this vehicle because, it is understood that this is normal wear on a vehicle during the lease period.

The $781.00 charge by VW is a gross misrepresentation of the information given to me upon lease of this vehicle. I have had two other dealers look at the assessment and condition of the car: They laughed, assured me that this is simply a ploy by VW to bring in more dollars.

I caution potential VW leasers to be aware of dishonesty and hidden fees upon return of their leased vehicles!

Waukesha, Wisconsin
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This report was posted on Ripoff Report on 03/09/2008 10:26 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Lease reutrns

AUTHOR: Vw Geek - (U.S.A.)

I have had many cars on a lease and returned them, all VWs. When the company came to inspect, I talked to the inspector and reasoned with him about the minor dings. He was very reasonable and even explained to me the process they go thru to inspect the car and the criteria is actually very fair. I think the way he explained it was. If you were selling the car to someone else, look at your car as the buyer and you'll realize what is normal and acceptable and what is not. Once I looked at it that way, I completely understood. He also told me that I could take the car and have all of it repaired before returning it and there would be no charge. I took the car and had the door repaired that was keyed and saved $200! I just leased another car and now know what to do. Just trying to help.
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#2 Consumer Comment

Give me a break

AUTHOR: Paul - (U.S.A.)

If you guys know anything about leasing you would know that the bank is the other owner of the vehicle. You have a residual value that is in your contract with that particular lender. In no way does a dealer profit from a customer turning in a lease. The bank sends a company out to do a post lease inspection and you have it in writing what they find; then you can call the lender not the dealer and see if they will wave certain things (door dings etc). For you to say the dealer profits at all from you turning in a lease is a joke. Find out more about leasing before you think anybody is getting screwed.
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#3 Consumer Suggestion

How Can That Be?

AUTHOR: Cory - (U.S.A.)

All those car dealers tell you what a "good deal" a lease is and then try and screw you at the end of the lease for as much as they can get out of you over and above what you paid on the lease. The one and only time I leased a vehicle, I let the dealer think I was gonna buy another vehicle from him and he signed off on the paperwork and then I was out of there with a copy in my hand, free and clear. IF they think they have a chance at selling/leasing you another vehicle, they have a totally different attitude then if they think they'll never see you again.
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