Complaint Review: Volkswagon Of America & Star Motor Company
- Volkswagon Of America & Star Motor Company
3800 Hamlin Road- MI & Rt 19 S.- WV
Auburn Hills, MI & Clarksburg WV, MI, WV
- Phone: 304-623-7827
- Category: Auto manufactures
Volkswagon Of America ..Star Motor Company, WV Terrible Service Department
My check engine light has been on since around 18,000 miles and every time I tell them about it they reset it and say everthing checked out ok...how does everthing check out ok when your check engine light keeps coming on.
I believe they say that because they were waiting for my warranty to expire so they could charge me to fix the major problem that is so apparent. So finally I called Volkswagon Of America to report it to them..oh yeah i haven't been able to drive my car for over a month, since it is broke down. They said they would contact Star Motor Company to resolve the problem, yeah right!
It was three days later I called them back to ask them about the progress and they said they were gathering information. Three more days has went bye without a response. It is a major inconvenience to have a 25,000 dollar car that hasn't even been in the rain and is in immaculte condition (showroom) to be sitting in my garage broke down.
I have since contacted the Better Business Bureau Auto Hotline 1-800-955-5100 to file a complaint. They sent me a form to return to them to try and resolve the matter. I don't understand how you buy a new car and it is a piece of junk. Then I find out my car was made in Mexico, man that blew my mind! I thought I was buying a piece of german engineered technology..I was wrong!!!
This report was posted on Ripoff Report on 10/13/2001 12:00 AM and is a permanent record located here: http://www.ripoffreport.com/reports/volkswagon-of-america-star-motor-company/auburn-hills-mi-clarksburg-wv-mi-wv-48326/volkswagon-of-america-star-motor-company-wv-terrible-service-department-7113. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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