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Report: #1172916

Complaint Review: volusion.com - Internet

  • Submitted:
  • Updated:
  • Reported By: Lori — san francisco California
  • Author Confirmed What's this?
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  • volusion.com Internet USA

volusion.com overage charges are bogus and extensive San Francisco Internet

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I have been with Volusion for a year and this has been a horrible experience. I look back to see why i chose them and they have a lot of positive reviews. Clearly they are paying for them, they are not from real customers. I have not met anyone who likes working with this company.

I have a lot of issues but the one that deserves a class action lawsuit is their billing for "overages". They have billed me 3X my monthly charges ($125 a month) for overages that are not real. They claim that I have 37K visitors when I have 20-25K on average. They claim I had over 26K hits to one sweatshirt on my site when Google analytics said I had zero. To be clear here, I sell about $1000 per month on this site. It is horrible for sales and I spend over $400 in overage charges. It makes no sense at all. 

This is clearly a scam. They cover it up under the cloak of good tech support but it is a scam. Big Commerce and Shopify do not charge these overages. Go there, it will save you boat loads of money.

If you have also been a victim of this, please put in a request for a class action lawsuit via classaction.org. Maybe there will be justice for this sad excuse for a business. 

This report was posted on Ripoff Report on 08/28/2014 09:34 AM and is a permanent record located here: https://www.ripoffreport.com/reports/volusioncom/internet/volusioncom-overage-charges-are-bogus-and-extensive-san-francisco-internet-1172916. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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