Complaint Review: Vonage - Holmdel New Jersey
- Vonage Vonage 23 Main Street Holmdel,NJ 07733 Holmdel, New Jersey United States of America
- Phone: 732.365.1328
- Web: http://www.vonage.com/lp/US/searchy...
- Category: Telephone Companies
Vonage http://tinyurl.com/28c5tjw Will not allow cancellation of account, continued to charge after I cancelled Holmdel, New Jersey
*Author of original report: Vonage settles
*Consumer Suggestion: BBB
*Consumer Comment: I have always thought the whole "Vonage" thing was a scam
*Consumer Comment: Vonage identical scam here
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I signed up for Vonage and for various reasons did not connect or ever use the service. On July 27, 2010 I cancelled the service. This needed to be done via telephone.
This report was posted on Ripoff Report on 12/10/2010 10:40 AM and is a permanent record located here: https://www.ripoffreport.com/reports/vonage/holmdel-new-jersey-07733/vonage-httptinyurlcom28c5tjw-will-not-allow-cancellation-of-account-continued-to-cha-670152. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#4 Author of original report
Vonage settles
AUTHOR: kims - (USA)
SUBMITTED: Sunday, March 06, 2011
In January I received an email " SettlementVonage@services.vonage.com
I had not acted on it yet, but shortly after this I get a phone call from Vonage about my overdue charges. I stated that I was about to join this class action suit. To make a long story short, they then decided to go ahead with my earlier requests and drop the $30.00 owed PLUS credit my charge card with $125 - something dollars. They did follow through with this.
It is worth noting that I did go through with the process of writing their home office requesting that my current charges be dropped (as they suggested I do when they couldn't help me earlier) in November, but that seemed to be ignored until I brought up the class action suit.
The email address of the class action suit is <CCA@vonage.com>
#3 Consumer Suggestion
BBB
AUTHOR: Cj - (U.S.A.)
SUBMITTED: Sunday, March 06, 2011
Hi there. 2 things. First, I had the same issue but for twice as much money. I had to complain to the better business bureau in their state of licensure. The charges were dismissed. Secondly, there is an active class action currently for people in EXACTLY your class (I read the criteria and since my charges were reversed I did not qualify). Personally, the BBB was easier. What a scam.
#2 Consumer Comment
I have always thought the whole "Vonage" thing was a scam
AUTHOR: Steve - (U.S.A.)
SUBMITTED: Sunday, January 23, 2011
Vonage is not really a "phone company".
I say this because you have to have high speed internet in place in order to get their "service".
Want to test this theory?
Call Vonage and tell them you want to order TELEPHONE SERVICE. Then when they ask you if you have high speed internet tell them no. I bet the next thing you hear will be a dial tone.
What a scam.
Why not just get your phone service from the same company you get your high speed internet from?
That just makes sense.
Screw Vonage.
#1 Consumer Comment
Vonage identical scam here
AUTHOR: Cj - (U.S.A.)
SUBMITTED: Sunday, January 23, 2011
We signed up for Vonage on a month to month basis. When we called to cancel we were told we hada 2 year contract we did not have and that we had to call back on a certain day to cancel. We called back 1 day after the day they designated and they advised us we owed an additional $70 for another month of service. We did not owe this because we did not have A CONTRACT and they were refusing to cancel our service. So I got a supervisor who advised he would waive the charges after I said I would file a complaint with the Attorney General in the state they were licensed to do business in. Not only did he not waive the charges, we are now getting contacted by a collection agency. An elderly family member is also being called by an unethical collection agency saying a restraining order has been filed and wishing her "good luck". Apparently, after researching the phone number 804-767-4880 this is a Virginia collection agency. These people and this scam need to be stopped immediately.
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