Vonage Double charged my card & did not refund my money as they stated that they would Internet

Previously, Vonage was automatically charging my account every month without my consent and said that their sytem automatically charges your card and that is the only way that they can pay you. My bank Regions Bank does not block reoccuring charges, which was causing me to go into debt due to me already have standard overdraft protection on my card. Even when I cancelled it, Regions Bank will not block reoccuring charges. A customer service representative told me Vonage have to be lying about that is the only way customers can pay their bill. Customers should be allowed to pay Vonage via checks, manually with cards, money orders, over the phone; etc.

When I spoke to a supervisor at Vonage about this, he explained to me that their system automatically charges your card every month and the only way to block it is to put another card on file. I gave him an old card of mines to put on file. Then, it started automatically charging it, but I knew no charges would be made because there is no balance on tha card. I started manually paying them online with my Regions Bank Visa Debit Card. My issue with this complaint is that I received a bill from Vonage on 03/29/2018 billing me for $18.97 via e-mail. I paid the bill on 03/30/2018. When I went to my online account to pay the bill, I noticed that they stated that I owed them $36. That contradicted the bill that they just sent me via email the before that. I put in to make a one time payment on my Regions Bank Visa Debit Card of $18.97.

I was going to call them to ask about the $36 charge after I paid them $18.97. I noticed that a got two email confirmation from them of me paying them $18.97. They automatically took $18.97 from my card. They obviously had it rigged to take $36 regardless of how much that I put in to pay them. I called customer service at Vonage about this on 03/30/2018. The male customer service representative realized that it was an error on their end and said that I could either have the bill and amount paid for next month's bill or they could refund my money. I told them that I wanted them to refund my money because I needed it, which I do. He told me that it will take 3-7 business days. I called back on 04/03/2018 asking them about this and this woman customer service representative told me that it have not been 7 business days and I will have to wait.

Today, on 04/06/2018, my money is still not in my account. I have filed a complaint against them with the Better Business Bureau & am in the process of filing a dispute with my bank against them about this. I just called Vonage before writing this report and this male customer service representative is giving me weird crazy excuses rather than telling me why he cannot refund my money or whether or not they are going to refund my money. They are obviously trained to lie and play game with customers & have their systems rigged to automatically charge customers & automatically double charge customers. This is probably why they do not have their address listed on their website.