Complaint Review: Wachovia Bank - Internet
- Wachovia Bank wachovia.com Internet U.S.A.
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- Category: Banks
Wachovia Bank Wachovia charged me overdraft fees for purchases made prior to the date they were processed. Internet
*Consumer Comment: How it actually works
*Consumer Comment: Not A Rip Off - Account Holder Fault
*Consumer Comment: Not A Rip Off - Account Holder Fault
*Consumer Comment: Not A Rip Off - Account Holder Fault
*Consumer Comment: Not A Rip Off - Account Holder Fault
*Consumer Comment: Changing banks won't make a difference...
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Wachovia bank which is by bank currently until the rest of my checks are cleared will no longer be my bank of choice. I recieved $140.00 worth of overdraft fees. I made three purchases with my debit card from Monday-Wednesday. All these purchases were under $40.00. The purchase totaled about $30.00, which would of left me with a $10.00 balance. I was getting a direct deposit on Friday, which was good so I wasn't worried. I wrote a check and send it out and unfortunately it cleared on Friday. I take responsibility for that. I did not think it would of cleared since I sent it out on Thursday. Wachovia had the three prior purchases pending, but they did not clear them from my total balance, for a reason I don't understand. However when the check for $173.00 cleared so did the other three purchases. Wachovia cleared the 173.00 first and then the other three. The say that is their policy which is very Ridiculous! You clear the highest amount first to benefit your company, but what about your customers and what is that saying about Customer Satisfaction. This company is saying they really don't care about you as long as they get your money and then some. So that left me with 4 overdraft charges which are $35.00 each. I called the 1-800-WACHOVIA number and talked to them telling them that the three prior purchases were made earlier in the week and why did they only process them after the check cleared. No answers that made any sense or showed me that they cared even the slighest was given to me. Be warned this bank is unbelievable and they are absolutely horrible.
Disgruntled customer
Keasby, New Jersey
U.S.A.
This report was posted on Ripoff Report on 10/25/2008 01:27 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wachovia-bank/internet/wachovia-bank-wachovia-charged-me-overdraft-fees-for-purchases-made-prior-to-the-date-they-384783. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#6 Consumer Comment
How it actually works
AUTHOR: Greg - (U.S.A.)
SUBMITTED: Wednesday, October 29, 2008
Here are a few things that I think will help you avoid this confusion in the future.
1.) never write checks you don't have money in your account to clear today. With the advent of check 21, checks are clearing much faster, and you cannot be guaranteed it will not post in 1 day, like yours did. (check 21 allows merchants and banks to turn your physical check into an electronic version of itself to clear faster, see your bank for more information.)
2.) Regarding posting of debit card transactions - Keep in mind, when you go to a store and buy something, the bank does not own that machine, and the store doesn't own it. Visa owns that. The merchant submits an authorization to visa for the money, and then visa sends that authorization to the bank. This process can take multiple days. The bank has no idea when it will come through, but all major banks I am aware of will put those funds on hold the minute the merchant asks for the authorization to withdraw the $20 you just spent at wawa.
3.) posting order - Wachovia does post things largest to smallest as the last poster said, and it is with good reason. I would be incredibly pissed if my bank rejected a mortgage payment of mine and paid my $5 starbucks purchase instead.
4.) suggestions to avoid this in the future -
a.) Set up overdraft protection account. Wachovia and virtually evey other bank offers this service, some times free of charge to eliminate those $35 NSF fees.
b.) use a check register, write things down immediately when you do them, and not rely on a 1800 number or atm balances, b/c they might not have the most up to the minute b/c of the visa lag time.
#5 Consumer Comment
Not A Rip Off - Account Holder Fault
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Saturday, October 25, 2008
You're rage and anger should be directed at yourself as you were the one who caused this problem. Let's clear some issues up for your education:
1. Banks hold debit transactions pending because the merchants you dealt with had not verified the transactions as accurate. The bank holds those transactions until the merchant approves the transaction and ONLY then is the money disbursed from your account.
2. If you read your account agreement, it gives the bank (and all banks have this in their agreements) the right to clear transactions in any order they wish and if they choose largest to smallest - so be it. Since it's your account, you agreed to having them post largest to smalest. BTW - they also post largest to smallest so as to make certain important transactions (like a mortgage) clear before your payment to Starbucks.
3. You may as well leave your money there and not close the account. I would invite you to do a search on any major bank out there - they all have complaints similar to yours, which means they're all the same.
Banks only administer your money - the responsibility for your money lies with you and you alone. STOP using online balances to check your balance, STOP using a debit card, and START using a check register. You'll never overdraw your account again if you do this correctly. Best of luck to you.
#4 Consumer Comment
Not A Rip Off - Account Holder Fault
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Saturday, October 25, 2008
You're rage and anger should be directed at yourself as you were the one who caused this problem. Let's clear some issues up for your education:
1. Banks hold debit transactions pending because the merchants you dealt with had not verified the transactions as accurate. The bank holds those transactions until the merchant approves the transaction and ONLY then is the money disbursed from your account.
2. If you read your account agreement, it gives the bank (and all banks have this in their agreements) the right to clear transactions in any order they wish and if they choose largest to smallest - so be it. Since it's your account, you agreed to having them post largest to smalest. BTW - they also post largest to smallest so as to make certain important transactions (like a mortgage) clear before your payment to Starbucks.
3. You may as well leave your money there and not close the account. I would invite you to do a search on any major bank out there - they all have complaints similar to yours, which means they're all the same.
Banks only administer your money - the responsibility for your money lies with you and you alone. STOP using online balances to check your balance, STOP using a debit card, and START using a check register. You'll never overdraw your account again if you do this correctly. Best of luck to you.
#3 Consumer Comment
Not A Rip Off - Account Holder Fault
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Saturday, October 25, 2008
You're rage and anger should be directed at yourself as you were the one who caused this problem. Let's clear some issues up for your education:
1. Banks hold debit transactions pending because the merchants you dealt with had not verified the transactions as accurate. The bank holds those transactions until the merchant approves the transaction and ONLY then is the money disbursed from your account.
2. If you read your account agreement, it gives the bank (and all banks have this in their agreements) the right to clear transactions in any order they wish and if they choose largest to smallest - so be it. Since it's your account, you agreed to having them post largest to smalest. BTW - they also post largest to smallest so as to make certain important transactions (like a mortgage) clear before your payment to Starbucks.
3. You may as well leave your money there and not close the account. I would invite you to do a search on any major bank out there - they all have complaints similar to yours, which means they're all the same.
Banks only administer your money - the responsibility for your money lies with you and you alone. STOP using online balances to check your balance, STOP using a debit card, and START using a check register. You'll never overdraw your account again if you do this correctly. Best of luck to you.
#2 Consumer Comment
Not A Rip Off - Account Holder Fault
AUTHOR: Jim - (U.S.A.)
SUBMITTED: Saturday, October 25, 2008
You're rage and anger should be directed at yourself as you were the one who caused this problem. Let's clear some issues up for your education:
1. Banks hold debit transactions pending because the merchants you dealt with had not verified the transactions as accurate. The bank holds those transactions until the merchant approves the transaction and ONLY then is the money disbursed from your account.
2. If you read your account agreement, it gives the bank (and all banks have this in their agreements) the right to clear transactions in any order they wish and if they choose largest to smallest - so be it. Since it's your account, you agreed to having them post largest to smalest. BTW - they also post largest to smallest so as to make certain important transactions (like a mortgage) clear before your payment to Starbucks.
3. You may as well leave your money there and not close the account. I would invite you to do a search on any major bank out there - they all have complaints similar to yours, which means they're all the same.
Banks only administer your money - the responsibility for your money lies with you and you alone. STOP using online balances to check your balance, STOP using a debit card, and START using a check register. You'll never overdraw your account again if you do this correctly. Best of luck to you.
#1 Consumer Comment
Changing banks won't make a difference...
AUTHOR: Edgeman - (U.S.A.)
SUBMITTED: Saturday, October 25, 2008
Every major bank that I know of processes transactions from largest to smallest. In other words, this scenario would have played out exactly the same at Wachovia, US Bank, BofA, Wells Fargo, etc...
It was the check that you wrote that triggered the fees. In the future, I advise you to not write checks until the funds to cover it are fully available. You just can't risk floating checks anymore.
Switch banks if you want to, I'm just not sure why you think it will do any good or why you think the bank ripped you off.
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