Complaint Review: Wal-Mart And/or Telecheck - Lexington Nebraska
- Wal-Mart And/or Telecheck 200 Frontier Road Lexington, Nebraska U.S.A.
- Phone: 308-324-7427
- Web:
- Category: Questionable Activities
Wal-Mart And/or Telecheck Personal information "phishing" Lexington Nebraska
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This is not the first time that this incident has happened to me at Wal-Mart stores.
The first incident actually occurred at the Wal-Mart Supercenter in North Platte, Nebraska. When I was in the checkout, my check was "declined" with no reason. I obtained cash from the ATM and completed checkout. I requested the telephone number and reason for the decline. I called the number. The number was for Telecheck. Once a "human" operator came on the phone, he proceded to request my personal information. I would not give anything to him and asked him repeatedly what was the reason for the decline on my check, the slip of paper the Wal-Mart associate gave me had a code on it. I gave that to him. He refused and again requested all banking information as well as personal address, telephone number and driver's license information. I refused to give this information to him, and again asked why my check was declined. He refused to explain the "code", and again demanded my personal information. As I don't write many checks, I knew there were no outstanding "bad" checks for myself. I asked him if I had any in their system. At that time he stated that they did not show anything in their system, and again requested all my personal information. I hung up and called the manager of the North Platte store. The manager stated she knew nothing about the "cashiering" business and passed me to the the cashiering office. The person in the cashiering office checked my name in her system and again verified that there was no outstanding negative information for myself. She couldn't explain why my check was declined. At that time, I stated that I wouldn't be doing any more business with the North Platte Wal-Mart.
I continued shopping at the Lexington Wal-Mart without incident until today. As I was checking out, my check was handed back to me with the good ol' declined, don't know why. This time, I didn't bother to pay for my selections, told the cashier I wouldn't go get cash, and left everything in the checkout. My call to Telecheck proved the same as last, requesting all my personal information without any reason as to why Wal-Mart was now declining my check. This time, after I argued with Telecheck that my payment was to Wal-Mart, and if I had no outstanding bad debt with them, Telecheck has no business with my personal information. The operator then changed tactics and told me she would like to verify my information. I told her that she should wait til I write Wal-Mart or any other merchant a bad check, then she has something to look at to verify and hung-up. I called the Lexington Wal-Mart and reported my experience. The manager pretty much said that if I wanted to shop their stores, I would need to clearup matters with Telecheck.
As I have nothing to "clearup" with Telecheck, it looks like I won't be shopping at Wal-Mart stores any longer.
Isn't what Telecheck doing illegal, and Wal-Mart is facilitating? I realize some people would be embarrassed, I know I was the first time, but the second, Nah! Since the first of the year two local banks have reported compromises to customers banking information. Again, Telecheck is "phishing" and they are being facilitated by Wal-Mart.
NebC
Central, Nebraska
U.S.A.
This report was posted on Ripoff Report on 04/28/2009 09:18 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart-andor-telecheck/lexington-nebraska-68850/wal-mart-andor-telecheck-personal-information-phishing-lexington-nebraska-447316. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Suggestion
Check service
AUTHOR: Ashley - (U.S.A.)
SUBMITTED: Wednesday, April 29, 2009
do not direct your anger at walmart. They are not the ones declining your check or asking for your information. They have a contract with telecheck and part of that contract states that when the telecheck system declines a check that they cannot take it. This is from an insurance standpoint. If they take a declined check, and it is bad, then walmart is out the money of that check.
Telecheck is a legitimate buisness that services many retailers, not just walmart. Why wouldn't you cooperate with them and give them your information? Without your information they have no way of knowing who they are speaking to. Legally they cannot give information about any debt in their system without verifying the identity of the person calling. You need to work it out with them or this problem will persist. Any retail store in your area that uses telecheck (this includes gas stations) will decline your check until you get this solved.
Or you could just use a debit card instead of using an archaic form of payment like the rest of america.
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