Complaint Review: Wal-mart Tire Lube Express Malvern Arkansas - Malvern Arkansas
Ripoff Report on CBS 19
Ripoff Report on CBS 19 - Global Marketing Alliance
Ripoff Report on ABC 15 - Smart Shopper
Ripoff Report - Girls Gone Wild
Ripoff Report on Fox 11 - Car Repair
- Author Not Confirmed
- Wal-mart Tire Lube Express Malvern Arkansas 1601 Hwy 270 Suite 101 Malvern, Arkansas U.S.A.
- Phone: 501-3379485
- Web:
- Category: Auto Tire shops
Wal-mart Tire Lube Express Malvern Arkansas ripoff does not properly honor warranty and road hazard on tires within mileage Malvern Arkansas
*UPDATE Employee: Yhe technicians should have informed you of your apparent alignment problem.
*UPDATE Employee: Yhe technicians should have informed you of your apparent alignment problem.
*UPDATE Employee: Yhe technicians should have informed you of your apparent alignment problem.
*UPDATE Employee: Yhe technicians should have informed you of your apparent alignment problem.
*UPDATE EX-employee responds: Wal-mart's "certified technicians" HAHA
*Consumer Comment: tires
Show customers why they should trust your business over your competitors...
listed on other sites?
Those sites steal
Ripoff Report's
content.
We can get those
removed for you!
Find out more here.
Ripoff Report
willing to make a
commitment to
customer satisfaction
Click here now..
In 1999 I purchased a car and in the year 2000 I went to wal-mart to purchase tires. I replaced all four tires. Two years later I returned to the same wal-mart tire lube express and purchased 2 new tires. I was told that the tires were no longer covered under warranty. One year later I returned to have another tire replaced. Keep in mind this is the 7th tire in 4 years. When I purchased the car it had 85,ooo miles on it.
Now one year later the tire I had replaced last year is no good. I went back to the same Wal-Mart tire lube express to inquire about the tire being covered under warranty and the guy said he could prorate the cost and I would receive some credit towards another tire. I asked why I was having to replace tires so much and he said I had an aligning problem.
I asked him why no one had ever mentioned this before. He said that someone should have. No one ever did!!! The car has 40,000 more miles now than it did when I bought it,but for some reason the 45,000 mile warranty has never applied to the tires I have had to replace. Go figure? Anyway when they prorated the tire I was only to receive a $10 credit towards another tire. What's up with that? I am very dissatisfied.
I feel like since no one ever told me why the tires were wearing out so fast and they are the ones with the experience in this area but failed to inform me of this problem. Wal-mart is the only place that I have ever purchased tires from.
They have done the rotation, balance along with every thing else but never noticed that something other that wear and tear was causing the tires to go bad. How experienced are these "certified technicians"?
kay
malvern, Arkansas
U.S.A.
This report was posted on Ripoff Report on 11/04/2004 11:17 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wal-mart-tire-lube-express-malvern-arkansas/malvern-arkansas-72104/wal-mart-tire-lube-express-malvern-arkansas-ripoff-does-not-properly-honor-warranty-and-ro-116096. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
If you would like to see more Rip-off Reports on this company/individual, search here:
#6 UPDATE Employee
Yhe technicians should have informed you of your apparent alignment problem.
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, February 27, 2005
So you could have had the problem fied, and saved yourself some cash, that was their mistake.
But, just as an FYI, the manager was being nice by giving you a pro-rate on the one tire that he did give you. Failure to provide general maintenance(brakes, alignment, and other normal wear and tear items) can cause your tire warranty to be voided. Generally with my customers, i'll do what i can with them to help them out, and i personally would have been nice and pro-rated the tire out also. But, unfortunately not everyone looks out for their customers like I do.
#5 UPDATE Employee
Yhe technicians should have informed you of your apparent alignment problem.
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, February 27, 2005
So you could have had the problem fied, and saved yourself some cash, that was their mistake.
But, just as an FYI, the manager was being nice by giving you a pro-rate on the one tire that he did give you. Failure to provide general maintenance(brakes, alignment, and other normal wear and tear items) can cause your tire warranty to be voided. Generally with my customers, i'll do what i can with them to help them out, and i personally would have been nice and pro-rated the tire out also. But, unfortunately not everyone looks out for their customers like I do.
#4 UPDATE Employee
Yhe technicians should have informed you of your apparent alignment problem.
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, February 27, 2005
So you could have had the problem fied, and saved yourself some cash, that was their mistake.
But, just as an FYI, the manager was being nice by giving you a pro-rate on the one tire that he did give you. Failure to provide general maintenance(brakes, alignment, and other normal wear and tear items) can cause your tire warranty to be voided. Generally with my customers, i'll do what i can with them to help them out, and i personally would have been nice and pro-rated the tire out also. But, unfortunately not everyone looks out for their customers like I do.
#3 UPDATE Employee
Yhe technicians should have informed you of your apparent alignment problem.
AUTHOR: John - (U.S.A.)
SUBMITTED: Sunday, February 27, 2005
So you could have had the problem fied, and saved yourself some cash, that was their mistake.
But, just as an FYI, the manager was being nice by giving you a pro-rate on the one tire that he did give you. Failure to provide general maintenance(brakes, alignment, and other normal wear and tear items) can cause your tire warranty to be voided. Generally with my customers, i'll do what i can with them to help them out, and i personally would have been nice and pro-rated the tire out also. But, unfortunately not everyone looks out for their customers like I do.
#2 UPDATE EX-employee responds
Wal-mart's "certified technicians" HAHA
AUTHOR: William - (U.S.A.)
SUBMITTED: Friday, November 05, 2004
Wal-mart's hiring process for Tire & Lube express technicians isn't what you would expect it to be. The "so called" technicians that you trust with your vehichle to do not need any prior experience in the automotive field. Basically they could go from flipping burgers to driving your Mercedes Benz for service. Training of the so called technicians is supposed to consist of four weeks of training that includes basic oil change and tire changing procedures. These procedures do not include any drivability or mechanical failure diagnostics. In most cases training is not completed the way it is intended to be due to the demand of man power and the limited amount of employees. You know those "Everyday Low Prices" you see, well thats a result of lack of knowledge and lack of personnel at you local Walmart Tire & Lube Express Department.
#1 Consumer Comment
tires
AUTHOR: Jono - (U.S.A.)
SUBMITTED: Friday, November 05, 2004
What kind of tires? Whats the warranty? 45,000
I was thinking about some tires too, but now I
will just wait and see,,,
Advertisers above have met our
strict standards for business conduct.
