Report: #69404

Complaint Review: WalMart Internet Service

  • Submitted: Fri, October 17, 2003
  • Updated: Wed, October 20, 2004
  • Reported By: Henderson Kentucky
  • WalMart Internet Service
  • Phone: 888-855-0942
  • Web:
  • Category: Internet

WalMart Internet Service - WalMartConnect ripoff won't cancel Bad, Bad, service Even when customers CALL to cancel service Don't expect refund! Internet

*Consumer Suggestion: Don't let them get away with this!

Show customers why they should trust your business over your competitors...

For all the smart alecs that gave Karly a hard time about not being able to cancel her internet service with WalMart Connect: I DID read the service agreement, I DID follow the instructions on the web page, and I DID phone the company. The result: even though I used only 42 of the 700 free minutes advertised, my credit card was billed immediately and continued to be billed for THREE months.

Secondly, I was billed for three consecutive months even after sending an e-mail the first month, following the cancellation instructions the second month, and phoning them again when I was billed on the third month!

And for those die-hard rebuttals: I was on the phone for a total of One hour and forty-five minutes with three phone transfers the first time and just finished a marathon TWO hours with two transfers and finally surrendering after being on hold for forty minutes with third transfer!

Guess what, the service is NOW cancelled, but will I EVER see that $9.95 a month for three months refunded to my credit card? According to the Customer Service Rep., James, and his Supervisor "No Way"!

Henderson, Kentucky
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This report was posted on Ripoff Report on 10/17/2003 01:58 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 Consumer Suggestion

Don't let them get away with this!

AUTHOR: Susan - (U.S.A.)

Contact BBB. Contact the local news consumer fraud division and allow them to put the pressure on. I know 30. 00 is not a lot of cash to lose, but it is principle. Besides, think how many peaople have had to say the same. What a lucritive scam it becomes indeed. SHAME ON YOU WALMART!
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