• Report: #1021910

Complaint Review: Walmart Visa Money Card Prepaid

  • Submitted: Fri, March 01, 2013
  • Updated: Mon, March 04, 2013

  • Reported By: skyview — Phoenix Arizona United States of America
Walmart Visa Money Card Prepaid
950 Forrer Blvd Internet United States of America

Walmart Visa Money Card Prepaid Green Dot Visa Prepaid Credit Card Fraud Dominican Republic Walmart Fails to Protect My Cash Internet

*Author of original report: Response to GE Retail Bank about Green Dot Walmart Prepaid Card

*UPDATE Employee: We would like to help

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I have a Walmart Visa Prepaid Credit Card, they offer a Visa Zero Liability Promise.  I recently discovered that although they advertise and market that your money is safer than cash, and have this Visa Zero Liability Promise, that do not in fact keep your money safer than cash.  Walmart Visa Prepaid Credit Card was made aware last week approx 2/22/13 that there was blatantly obvious fraudulent transactions on my card coming from the Dominican Republic, a country that I have never been to in my entire life.  The charges should have never been authorized and should have been noticed by the issuer GE Retail Bank that the transactions were suspicious since I had recently swiped my card at a Walmart store in Phoenix Arizona, and I say this because they told me that there was a card swiped in the Dominican Republic.  My credit card has never left my possession and has never left Arizona, my charges also likely have not been ever outside of the U. [continued below]....
.....S. and I never charge for gasoline purchases as these charges indicate, not to mention 3 consecutive similar transaction amounts for gasoline in the Dominican Republic, and I should add that I noticed a small transaction that was reversed that was not authorized for approx $4, which is now not even showing on my statement but likely the bank has record of it.  My cash is now depleted and I can not buy my own food or my own gas, so thus they seem to not mind that I am stranded penniless.  False advertising, they imply that you are safe with your money by putting your direct deposit and loading other funds onto this card.   It is a lie.

This report was posted on Ripoff Report on 03/01/2013 06:08 AM and is a permanent record located here: http://www.ripoffreport.com/reports/walmart-visa-money-card-prepaid/internet/walmart-visa-money-card-prepaid-green-dot-visa-prepaid-credit-card-fraud-dominican-republ-1021910. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 Author of original report

Response to GE Retail Bank about Green Dot Walmart Prepaid Card

AUTHOR: skyview - (United States of America)


Thank you for responding, it's unfortunate that I have to go to the lengths of filing online complaints, Consumer Financial Protection Bureau complaints, FDIC complaints, Office of Comptroller of Currency Complaints, Attorney General Complaints, and Better Business Bureau Complaints in order to finally get resolution to a simple matter.

GE is an issuer of the card according to the terms and conditions so your company should be more diligent in making sure high standards are attained when your name is used.

The charges were finally reversed, AFTER I made all these complaints, and yet they still did not refund me the $11 it cost to priority mail a dispute letter, which still bothers me.

I'd also like to advise Walmart and Green Dot and Visa and GE that all your representative had to do was escalate the call as I had requested numerous times, and some of these complaints may not have been necessary.  I also reached out to the NBPCA - National Prepaid Card Association to get this resolved, your industry needs to give better protections for the supposedly implied attitude that "our cash is safer" in the Prepaid card industries hands.

I recommend offering a fee of $3-$5 to offer immediate reversal of disputed transaction insurance or protection.  Prepaid card users cannot wait 90 days for disputes to be resolved and be without their cash especially if their direct deposit is placed on that card.

Take action and get this stuff resolved, prepaid card users are not going to sit back and take your one sided terms and conditions lying down.
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#2 UPDATE Employee

We would like to help

AUTHOR: GECapital - (United States of America)

I'm sorry you're experiencing problems with your account and would like to help. The prepaid WalMart card is managed by Green Dot.

Please email them at customer.advocacy@greendotcorp.com your name and contact information. They will research this matter and assist.

GE Capital
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