Washington Mutual is an AWEFULL bank! Letters attached.

I have another letter thread I will start as well, but this is the second one about my OD limit. Which BTW, wamu is aweful about those fees.


I responded 2/9/02:

Please be aware that I am logging all service that I am provided from this point. The below reply you gave is directly against what I requested from you. My request was not vague, but instead very specific, and I take offense that you feel you can give me a "go somewhere else to complain" email with some legal jargon. You are making me feel like I am another account number, and not a person. Yes I understand that the OD limit can be changed at Wamu's sole discretion. But that is more a generalization. I have been a very good customer, and it only was dropped down because of closing the account, and reopening it. I believe my request to have it reinstated to what it was previously is not an unreasonable request, and if Wamu wants to keep Kara, I, and other people I know as a customer, then they will seriously consider it.

I specifically asked for the Wamu corporate address to attention a complaint to. You decided that part of my request could be ignored. When dealing with an angry customer it is crucial you address all requests to help in defusing the situation. Now I am asking for a vice-president contact as well WITH that address and the name and title of the person that responded to me with the below message so I may comment in my letter that person who responded was detrimental in any decisions I make.

Secondly, if I am complaining about your extreme poor customer service, do you think it is prudent to provide me with poor service to prove my point? I am tired of wasting my time trying to get the service my bank should provide me. I stated if YOU cannot fulfill my request, then to send me a response letting me know, and YOU forward my request to someone above you and let me know the name and tel # to that person. This time you respond to me, I fully expect you to comply with my requests, as I say again, everything Wamu states to me I am now logging, WITH the amount of time it takes to respond to me. If you need help with your job duties and understanding what you need to do for me, I would suggest filing my complaint at that tel # you provided for me, and letting me know in detail that is what you did, the procedure, my contact person WITH telephone #, and estimated time for resolution.

THANK YOU,

Joel Seguin

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You wrote:

February 9, 2002

Dear Joel Seguin:

Thank you for your email.

Washington Mutual provides an Overdraft Limit on our checking accounts at its' sole discretion. This limit can be reduced or removed without notice as per the Account Disclosures and Regulations dated November 10, 2001. Please refer to pages 20 and 21 for further information regarding the Overdraft Policy.

In order to speak to someone in our Quality Assurance department, please call 800-225-5497 to file your complaint.

Sincerely,


eCare* Services
Washington Mutual Online Banking


I wrote:

I have recently sent a very long detailed letter to the corbin branch, faxed yesterday at 1:45p and now today at 5pm no response. I called them, and they tell me they are too busy to call anyone. That is extremely poor customer service, and if not resolved by tomorrow, I will mail a copy of the letter I sent to the corporate WAMU. Can you please provide me with the address I need to send the letter too. Secondly, I recently closed 2 accounts (1931115215), and I am extremely upset that I am now magically a new customer. I have been a Wamu customer for years. The 193 account had somewhere around a $800 overdraft limit, which allowed me to deposit checks, and even though a hold occurred, I could transfer the money around between other acct's because of the OD limit. Now I can't do anything with my funds deposited except to $100.00. The lame excuse you people provide me is that the OD is an automatic thing, and it starts over when you close then open an account. Does Wamu think it's customers are stupid? Please be assured I am not, and I am VERY close to switching banks, reporting you to the Better Business Bureau and making a dedicate anti-Wamu website linked to every major bad business search engine, and website that exists explaining the VERY poor customer service you people provide, and what banks people should consider instead of Wamu. Please note my accounts between Kara and I are $75,000 a year cash flow.

I want my OD limit set to what it was on my prior accounts. Do NOT respond to me telling me it cannot be done, or I have to go to my branch. I refuse to deal with a branch again about this issue because of how rudely I am treated. If you cannot process my request, then email me letting me know so, and forward to your sup. If your sup cannot do it, then tell him/her to email me back stating so and forward to the Manager. If the Manager cannot do so, then he should contact a Vice President in corporate and have him/her do it, and of course email me letting me know the status of my request. At all times I want DIRECT telephone #'s of anyone handling my request. Sincerely,

Joel S.
Winnetka, California

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