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Report: #748271

Complaint Review: web.com - Jacksonville, Florida Internet

  • Submitted:
  • Updated:
  • Reported By: Robbed — Temple Texas United States of America
  • Author Not Confirmed What's this?
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  • web.com Internet United States of America

web.com LIARS and THIEVES, Internet

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I was called in March and asked whether or not I wold like web.com to build my website and advertise for me. I explained to the lying sales representative that I had already built my website using Godaddy.com's services. The representative explained to me all these great things they could still do for my businsess. But I wasn't sold on the idea until he told me that it was a month to month basis and that I would get to evaluate them and the job thney were doing. He said that if I liked what they had done for my business, I would have to call them back in order to keep the services going. I agreed and was charged for the month of March. I called them one time to see exactly what they could do for me in March and was pointed to a google website that did nothing for me.

I was also told I would have to do everything myself since they did not build my website for me. At this point, I decided not to renew with them which should have meant that if I did not call them back I would no longer be charged. Well, according to the sales call anyways. In June I found out they had debited my account. Well, upon further research, I was charged for April and May as well. I called web.com and told them I wanted my money back for April, May, and June since I was lied to in my sales call and I had not been using their services. I even told them to reference the sales call in their investigation. At the end of their investigation, they refunded me for the month of June in the amount of $76.95. The month's of April and May they did not refund to me and are refusing to do so. I was blatently lied to by a representative of this company and feel as though they should pay me the remaining $153.90 that they owe me for the months of April and May since according to the sales call, they should have only charged me for March which I have no problem paying for even though they provided crappy service.   

This report was posted on Ripoff Report on 07/01/2011 09:58 PM and is a permanent record located here: https://www.ripoffreport.com/reports/webcom/internet/webcom-liars-and-thieves-internet-748271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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