WEB.COM overcharge, scam, sucks Jacksonville, Florida

Web.com DOES NOT take their customers seriously.  I was sold products and services - the service provided did not equal the claims made - not even close.

when I decided to terminate the relationship - I couldnt make contact with anyone - so I contacted my creditcard company - they immediately reclaimed all the dollars charged to my card - almost $1500.00 worth of charges.  With this action taken - I expected someone to call or email me....nope - nada, nit one person reached out in anyway....I guess they expected to be cut off and couldnt be bothered following up.

my experieince is - glossly exagerated sales pitch - followed by low quality service and follow through - followed by roaring silence when they lost the money.

My recomendation to anyone that has expereinced problems - call your credit card company and have the charges - all of them - put into "dispute" - with no response from web.com you will at least have the satisfaction of recouping all your money.

Web.com takes customer feedback very seriously, and would like to respond to the feedback provided by John from Oklahoma City. John was our customer from December, 1999 until November, 2009. In all fairness, some of the information in Johns account is accurate. He did submit a claim to the Better Business Bureau, and we did agree to refund him for the difference between the price he was paying per month, and his increased price. This refund amounted to $199.50. We did not agree to refund John because this increase was not justified, or because we neglected to communicate this to him. We agreed to refund the amount due to the difficult personal circumstances experienced by a long-term customer, which John made mention of in his complaint. Web.com did notify John on 1/15/09, that this increase was going to happen, and an explanation and alternatives were outlined. That e-mail is included below with Johns information blocked to protect his privacy.

With respect to the 2nd part, it appears that due to a human error on the part of a Web.com employee, Johns refund was not processed. John did contact our offices on 1/14/10 and unfortunately the individual that he spoke with overlooked the account notes that clearly stated a refund was to be provided in the amount of $199.50. We have remedied this, and effective 1/19/10, John has been provided his refund in the amount of $199.50 which was our original intention.

Finally, Web.com does not trick or lie to our customers. John was provided notification of his account price increase and an explanation as to why. We understand that given the difficult personal circumstances he endured he may have overlooked this. His refund was done as a courtesy and was not fulfilled to human error on our part, which we take full responsibility for. We have processed the refund as originally promised, and hope that this will result in Johns satisfaction.

Copy of E-mail sent to John notifying him of the price increase and why it was happening:

Sender: resources@corp.web.com

Sent To: [Customer E-mail Address Blocked to Protect Privacy]

Subject: Web.com Account Changes and Information

DateSent: 1/15/2009 4:00:00 PM

Body: Dear [Customer Name Blocked to Protect Privacy]: SPECIAL NOTICE AND OFFER FOR FRONTPAGE CUSTOMERS

At Web.com, we strive to offer our customers industry-leading products and award-winning customer service. As you may know, Microsoft has stopped supporting Microsoft FrontPage and FrontPage Server extensions. Providing support for a legacy platform that is not supported by the manufacturer requires extra resources which we are not able to absorb and necessitates a price increase of $19.95 per month. If you want to keep your existing FrontPage website, do nothing and the monthly price for your FrontPage hosting will be increased, effective with your next billing cycle.

However, if you would like another options for your website, we have two other options exclusively for our FrontPage customers: We can assist you in publishing your FrontPage website via FTP to our new Developer Solutions platform. Our new Developer Solutions platform is only $19.95 per month and includes one of the most advanced feature sets in the industry. If you would like more information or to choose this option you, please call us at 800.932.4678 for details on setting up your account. If your site needs a refresh, we can rebuild your website for you at a 20% discount off normal retail rates. Your new high effective and optimized site will be built on our state-of-the-art eWorks! XL platform and includes Search Engine Optimization, Online Marketing services, and ongoing customer support and modifications.

To learn more about these alternative options or to take advantage of one today, please call us at 800.932.4678. Again, because you are a loyal customer and your business is important to us, we are committed to continuing support of your FrontPage website, even though the manufacturer is no longer providing updates or support for the software. If we dont hear from you, your website will continue on the current platform and the nominal additional fee will take effect with your next billing cycle.

Thank you for choosing Web.com . We look forward helping you continue to grow your business online!

Sincerely, Web.com Customer Support

PLEASE NOTE: If you wish to contact us, please do not reply to this message but instead go to and create a support ticket. This allows us to provide a faster response and to track ongoing issues. Unfortunately, e-mail replies to this message will not be read or responded to. Thank you.