• Report: #1153686
Complaint Review:

Wells Fargo Credit Card

  • Submitted: Tue, June 10, 2014
  • Updated: Tue, June 10, 2014

  • Reported By: Wallace — Greeley Colorado
Wells Fargo Credit Card
420 Montgomery Street San Francisco, California USA

Wells Fargo Credit Card Refusal to take payments San Francisco California

*Consumer Comment: Standard Practice

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Do Not do Any Business with Wells Fargo Secure Credit Card !!!

I tried today 3 different times to make a payment since I was late 12 days.

Instead I got the most stupid people and bank policies according to them that made me unable to pay my secured credit card. I recorded this conversation first with a guy named Peter who hung up on me, then I called again. I got a girl named karen in Salt Lake City, Utah who in turn refused to let me talk to her manager-Johnathan. I was not able to speak to him nor was I able to get his extension or last name.

My issue here is after the automated systen asked for :

1-credit card number

2-Name on the card

3-my SSN

4- My home Address

5 full amount for payment which I was not able to do so this time, I requested to speak to a human being.

All of these human beings; Peter, Karen and the manager Johnathan were not able to take my minimum payment because I refused to give my SSN and Home Address.-which they already have heard from me and is in their records.

I re-instated the purpose of my call and the intention of just making a minimum payment which they refused because I did not give them my SSN and Address-

Question: Is that so irrational and stupid that they wll not accept my payment? 

FYI: They will still be charging late fees and interest because my payment is late-THAT MAKES SENSE-

WHAT a RIPOFF- Do not do business with Wells Fargo!!


This report was posted on Ripoff Report on 06/10/2014 03:15 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wells-fargo-credit-card/san-francisco-california-94163/wells-fargo-credit-card-refusal-to-take-payments-san-francisco-california-1153686. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

Standard Practice

AUTHOR: Jim - ()

Verifying who the caller on the other end of the line is comes as a standard practice.  Thank's anyway for the report...I've had a good laugh!

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