Wells Fargo Home Mortgage Failure to credit payments showing loan deliquent Nationwide

Here are the facts based on your narrative:

• You were delinquent on your mortgage back in early 2017.
• You entered into an agreement to bring your mortgage current
• You breached that agreement in 2018

Here's the reality - your mortgage was sold when you breached the agreement in 2018; it's one of the reasons why breaching an agreement with a bank can be very detrimental.  Your payments aren't posting to the account because the account was closed out when the loan was sold.  Pull copies of the check you sent to the bank - they will tell you whether the collection agency was given the checks to apply.

The insurance payment was probably used by the bank to help cure the deficiency in your mortgage.  Now, whether you agree or disagree with whether those funds should have been available to you, rather than applied against your deliquency...clearly if you had not been in a deliquency situation with your mortgage, the funds would not have been applied against the mortgage. 

I think we can all agree on this.  If you do not agree with this, then you should not be a home owner.

Now, if you believe you were wronged, then you should consult an attorney - with the hope you can find one that will take the case on contingency.  If the attorney can find the bank committed some error or wrongdoing, then your attorney can help you recover something back, plus some more for your trouble.  If not and the bank was correct, then...there's little you can do.

We are not trying to benefit financially from this issue with Wells Fargo. We are NOT looking to sue them in hopes of getting some financial windfall. Bad things happen to good people all the time and not every mistake a company makes should result in legal action.

We just want ONE person at Wells Fargo to stand and up say " we're sorry we made a mistake" then correct that mistake. We are not accusing Wells Fargo of intentionally trying to screw us we still believe it is an honest mistake on their part, paperwork slow getting from department to department, maybe our payments went to the wrong department and no one knew what they went.

Although still can't find where the 2 payments of 1,500.00 were credited to our account. We want Wells Fargo to be the trustworthy and caring bank they are claiming the are and we want the home we love repaired.

We don't think we are asking for to much.

We entered into a repayment agreement in 2016 made payments as agreed bringing our home loan current within 2 months and it has remained current until we were unable to cover the monthly payment in Aug. and Sept. Of 2018.

We Entered repayment agreement in Sept. Made $1,500.00 payment in Oct. And Nov. of 2018 and just sent our Dec payment as repayment agreement required. Our mortgage has not been delinquent since 2017.

The only reason we had a shortage in Aug. and Sept of 2018 was because my husband began working at his current position through a temp. agency and when the company hired him for permanent position there was a gap in pay from the temp agency to the pay schedule of the actual company.

His first pay check was not a full pay check since his employment began near the end of the pay week at the company, When he finally started to receive regular check for full work schedule and overtime we began bringing ALL our bill current as quickly as we possibly could, including the mortgage.

We have not and are not trying to wiggle out of our obligations and we love our home we have no problem having to pay for our home, we have a problem when we do the right thing and get the wrong result.

If entering into a repayment agreement, honoring our end of that agreement causes all the negative results what's the point of entering any repayment agreement.

We could have just gone making our regular cheaper mortgage payment ra-la-la ignoring the fact we were delinquent and still ended up right where we are now.

I guess for starters, you should concede the point that your mortgage is delinquent and has been in that state since sometime around 2017.  Coming to some sort of agreement with Wells Fargo as to how to settle that delinquency does not eliminate it.  What is interesting is that they should have already called the 3 agencies to report the delinquency but chose not to, which was really good of them not to do.  To complain now that the mortgage was turned over to a collection agency now - likely had nothing to do with the supposed dispute over the insurance funds.  This situation appears to be more consistent with the fact you could not cure the delinquency per the initial agreement in 2017.  Breaching the agreement in August caused the paper to be sold to the agency.  The insurance dispute is most likely a separate matter.

BTW, all of the excuses and rationalizations really have no place here - they help to explain why, but they are neither mitigating factors, nor do they illicit sympathy to the reader.

Now the reason they could not post payments to your account is because your note was either in preparation to be sold, or had been sold at that point and the account closed; the payments were possibly turned over to the collection agency where they were used to satisfy penalties and interest, and perhaps even some principle.  Wells isn't going to tell you because - as you said - the account is closed.  The collection agency is likely where the payments ended up.  You should obtain a copy of the cashed checks - the endorsement should provide some insight.

One other thing:  I fully expect the collection agency to sue you in court and gain a judgment against you before the 7 years is up; the notion this all goes away after that time is a fallacy.  This judgment will start the clock again on the debt, which will allow them to not only continue to be able to collect for another 7 years, but negatively affect your score for much of the next decade, and even into the one after that...  Declaring bankruptcy means you lose the house, so that isn't an option immediately.  A lawyer could likely do little to positively affect your situation.  I mean you're in a really bad situation - perhaps threatening bankruptcy with the house in its current condition would allow you to better negotiate your terms.  It's sort of a Hail Mary, but....?

Best of luck to you.

 I wanted to reread my report before responding to your final comment about us not deserving a free home or free Christmas. There is NOTHING, NOT ONE WORD asking for or even hinting we want anything for free.

We just PAID this month's house payment and we have finished ALL of Christmas shopping for our boys. We are not asking for anything free. We want our children to know that the number of presents that is important.

The important thing about Christmas presents is the thought put into them, the time to find just the right thing for each one of them. If they were to get just one present but it was EXACTLY what they wanted then that is enough Christmas presents.

Maybe you should be sure you comprehend what you are reading before being a snot.

 My husband was laid off from the job he held for 15 years. We found out I was pregnant the day after he was laid off, it was a high risk pregnancy and I was on bed rest for the majority of the pregnancy.

With no money coming in we were unable to hire any one to help care for our very active 3 year old twin boys so my husband took over that responsibility. This also made him unable to collect unemployment. We are honest hard working people. We don't drink, do drugs or spend money foolishly.

Therefore we refuse to lie in order to collect any type of assistance, as a lot of people do. We used his severance to pay expenses. Yes we have made our payments except as I said the 2 months before he secured permanent employment at which time we entered into a repayment plan in order to fulfill our obligation.

I work every single day usually harder then most. I care for our 3 boys and our home. Trust me it is a 24/7. I don't whine about not getting days off or overtime pay. Do you know what the current cost of day care for 3 boys is?

If I took a job outside of the house I would be working just to pay for day care. FYI I did not and am not whining. I stated ALL the facts including falling behind on payment but when those payment are made then YES we made all the pament.

 We received a letter of determination regarding our complaint to Wells Fargo Home Mortgage it read in part... We have investigated your complaint regarding Wells Fargo actions in regards to your home mortgage account and have determined Wells Fargo had done nothing wrong in the handling of you home mortgage. I thought okay so "you Wells Fargo investigated your own business practices and decided you did nothing improper" no surprise there huh. I also registered for an account with the company who is now servicing our home mortgage account and the current balance of the loan is actually substantially larger then the original loan.

Now remember we have paid any where from $1,118.00 to $1,800.00 depending on where we were in payments for almost 13 years. We had an interest only loan but our monthly bank statement shows how our monthly payment is distributed and a portion of each payment shows it was applied to the principle. How in the heck can we owe more then the original loan 13 years ago. If we were not in this horrible, scary and uncertain position it would almost be funny.

 On one hand you claim to have made payments then later you talk about bringing your mortgage current. Interesting! Next step is you cry and whine about not having enough money. Isn't THAT a surprise!

Your husband CHOSE to be out of work for over a year and a half! You make no mention as to YOU going to work to take up the slack! In this economy, there is NO EXCUSE for being out of work THAT LONG unless that person doesn't want to work!

Either he or you could have got some kind of job to bring in some money, even if it was not within his previous field. You come here to proudly proclaim your husband CHOSE to remain jobless for over a year and a half and now you think you are going to make that a sympathy card!

What s joke! You are NOT entitled to a free house nor free Christmas. Grow up and get your rear ends to work!