Wells Fargo Loss Mitigation Jasmine, Susie, Tameka, Bryson, Victoria, Raenne Lied, strung along, deceptive, incompetent, unethical, unsavory, Wells Fargo Loss Mitigation Department more Deceptive Practices, Promises to help with a loan modification only to string you along so they can foreclose on your home ripoff Fort Mill South Carolina Fort Mill South Carolina

I have just read the report from Flordia by the person name Javier and your story was identical to my story. I am fighting the fight of my life and was ready to have a nervous breakdown. I also wrote the governor in the State of Washington. Was transferred to the Department of Financial Institutions and now my complaint was sent to the OCC (Office of the Control for Currency or something like that).

I have been fighting with Wells Fargo since March 2008. My house is schedule to auctioned off this month and we are fighting to stop the Foreclosure. I was already on a Repayment Plan and later got deleted from the system and had to start over with Loss Mitigation. I was also told NOT to make payments. The review periods are 90+ days so you can imagine how far behind they are reporting us on our payments. Our credit is being destroyed.

Has anyone that has filed a report been able to resolve this issue? Has anyone found an attorney to step in? I have 30+ pages of documentation for every phone call I have made to Loss Mitigation, Collections, Liquidation Department, Written Correspondence, Disaster Team (we fell behind due to a FEMA declared Disaster), and Foreclosure Department Liason.

Anyone out there with additional information or additional resources, please let me know. Wells Fargo is sending out press releases that they are leading the way with saving people's homes and now they have merged with Wachovia and have expidited/streamlined processes to Modify loans and save homes. I have yet to see any action on ours. After 3 loan Mod. approvals, we are back in review but we are still active Foreclosure. I do not want my family to be homeless. We were denied for a Loan Mod last year due to "insufficient income." It took me 30 days to figure out what happened and I found out the Negotiator "mis-read" our financials and "mis-calculated" our income. It took me another month of fighting to get back to that department showing we had sufficient income.

Please help or send resources if you have had success or have legal representation. We would love to join you in this fight of our lives!

The exact same thing happened to me. This is a crime. What can we do? Congress, lawyer, burn the place down?

Wells Fargo must have a script. They are all using the same language.

Javier, a couple of things:

1. Small thing, but you ARE financially responsible when you co-sign a loan, that's the whole point. If your family member who you co-signed with cant make a payment, YOU will be getting collection calls as well.
2. Servicers (WFHM in this case) are REQUIRED (by the investor, or owner' of your loan) to process the foreclosure after a certain number of days you are in delinquency.

This is a big difference many people do not understand WFHM is responsible for servicing your loan, collecting your payments, etc; they do not own' your loan. Actually, the government likely does if you have an FHA, VA or other standard product loan, and THEY set those foreclosure time requirements (or even if you have a non-standard product, the loan is likely owned by a private investor who has similar requirements). WFHM makes a servicing fee every time you make a payment (a piece of the interest) so actually, WFHM has a vested interest in your financial health and you keeping your loan (I know, it's hard to believe sometimes).

THUS, they MUST process the foreclosure, even if working on the loan modification at the same time (which is very normal).

The fact is WFHM is one of the biggest servicers of loans in the US and there are millions of people struggling right now, no one will have a perfect experience. I know that doesn't help a lot, but maybe it can help to put things in perspective.

Here's what I suggest:

1. Continue to escalate your issue when you call in to WFHM (e.g., ask for a supervisor).
2. When you call in, inquire about the various government programs that suspend foreclosure while borrowers are attempting to work on loan modification plans, etc. Ask if you are eligible. (Programs such as HOPENOW (hopenow.com), Hope for Homeowners)
3. Whatever you do, stay in contact with WFHM they are obliged to do nothing if they cannot reach you.
4. Keeping asking about the loan modification and what is needed to get it done. Be patient, be methodical, keep trying.
5. Write a RESPA letter about your problem (RESPA, or the Real Estate Settlement and Procedures Act, requires servicers to address your written complaints within 60 days, and if they cannot do it in the first 20 days, to send you at least a letter acknowledging your written complaint) - (Google respa letter' it's the first result). Written (it MUST be written) RESPA letters receive the highest attention by servicers.
6. As the RESPA letter indicates, you SHOULD continue to make the required mortgage and escrow payment until the request is resolved (c'mon, it's just common sense!).

I truly hope this helps.

Your story is almost exactly like ours, except for your wife's heart problems (sorry to hear).
We have been going through the exact same thing. They have been stringing us along for months,adding more and more fees (we are around 20,000 now)while awaiting our "loan modification" which when they finally sent it was more than our current payment which we could no longer afford. RI Housing has been dealing with Wells on our behalf and is trying to get them to accept us under the Hope for Home owners program which they claim they are participating in but yet are now "sitting" on this again (bringing it to their investors). Today I receive another lawyers letter stating our home is going to Foreclosure sale on 1/23! How do you tell 3 young kids that we have to leave the only home they've known and leave their school and friends?
I have no idea when this nightmare is going to end! I'd get into all the sordid details of my dealings with them but I'm just too tired to go through it all again. Just know that you are definately not alone.
What is President Obama going to do with all of us homeless Americans????

In July I was a month behind in payments on our home mortage. I did request for a Loan Modification and it went to Loss Mitigation on Aug 28, 2008.

I would contact WFHM after they left messages, and I was also told not to make payments because it would affect the loan modification (which wold drive me crazy because all it was doing was causing me to get futher behind).

Oct. 21 I was on the phone with WFHM and they informed me that my house went into forceclosurer on Oct. 20. I was sickened because I explained to her that I applies for a loan modfication in August this girl was talking so fast she could not let me get a word in at all. I again asked can I please make a payment. No, I was told again because it would affect the loan modification. On Oct. 22 I received a letter from attorney Pierce and Associates from Chicago about information about the foreclosing proceedings.

Oct. 24 Scared to death, suicidal and worried I went to a Consumer Credit Counseling Agency to speak with them and to beg for help. The lady representing the Consumer Credit Counseling agency helped me again fill out loan modification forms and she faxed them to WFHM and I certified mail the same copies. I called on Oct 28 to ask if they recived the information and of course they only received part of the fax, so I faxed the information again on Oct. 28.
I called again on Oct. 31 spoke with Keisha in customer service she then transfered me to Tamika a borrower counseling rep and I ask her if they finally received the information and yes they did. She stated that it could take up to 45 days to review it. Keep checking on the status and of course no I can not send any money to them. She then goes on to tell me that I am now four months behind July, Augusy, September and October. I then told yes I know because of your customer service department I filed for a loan modification in July, it went into mitigation in August and then I was told not to make payments ( I could of been caught up by now on my own). She did not know what to say, I told her yes your company is the cause for my foreclosurer. She then checked the computer verified that the loan modification has been sitting there since Aug 28, 2008. She emailed Ryan Wunderlich for him to review the modification quickly.

Nov. 3 I received another letter from Pierce and Associates that they were hired by WFHM to commence foreclsoing proceedings.

Nov. 7 I called WFHM to check my status for the week. I spoke with Beverly in Loss Mitigation and she told me that on Nov 5 I was approved for a Loan Modification to begin on Jan 1, 2009. Great I love Beverly. She explained I will be getting the paperwork delivered and to sign it and send it back. I asked her if the foreclose has been stopped and she replied yes.

I thought it was all over I thought I could live my life again.........

On Nov 10 received yet another letter from Pierce and Associates expaling that I need to get in touch with WFHM to set up a re-payment plan of some sorts.

Nov. 14, 2008 received the package delivered by DHL from WFHM read over the papers same amount etc. Signed the papers. Dropped the papes off at the UPS drop box up the road from the next morning (Sat. Nov. 15 9am).

Nov. 22, 2008 the sheriffs department arrived at my house at 1:22 to serve foreclose papers on my husband and I. (thank god our son was not home)

Now I have 30 days to file.

I am at a lost for words. I am scared to death that I am going to loose my home all because of customer service reps. telling me not to make a payment. I explained to Tamika that I could of had this resolved myself two months ago, but since their reps told me that I was not allowed to make payments I am in a bigger, more expensive mess.

I don't know what to do, except to miss work monday start with calling WFHM, then Pierce and Associates, and then going to the local court house to file that I am contesting the foreclose.

I hope no one else will ever go through this mess. I am sicken. This has played on my emotional state.

I actually came to this site today to check on another company, however I was shocked when I came across all the complaints filed against Wells Fargo Home Mortgage.

The same tactics and false promises have and are happening to us. This cannot be coincidental. There has to be something that can be done about this!! In all the complaints I have read today, the process for short sale and foreclosures with Wells Fargo are the same.

This started in September of 2007, we got behind 2 1/2 months on our mortgage, however, we caught up in January 2008 and payment was accepted, also made all payments on time after that. It was not until the last part of May 2008 that we were informed that they had filed foreclosure documents and we owed them an additional $4,900.00, plus attorneys fees in excess of $6,000.00.

To make a long story short, same process is happening to us as everyone else has described, numerous phone calls, never the same person. Promises and return communications never kept. All documents requested from Wells Fargo we supplied,
also was told not to make any further payments, while the whole time we owed more and more money with late fees etc.

And needless to say the nightmare goes on. We all need to ban together and stop Wells Fargo from removing families from their home by unethical and surely unlawful
practices in order for them to fatten their pockets.

Please feel free to contact me.
Petra - (((email redacted)))

CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.

There is an attorney who is contemplating a class action against wells fargo, His name is Miles Brasches send any documentation you have to 1887 Wingate, Bloomfield Hills, Il 48302 his email is MEB101331@aol.com.

Wells Fargo has done the same thing to me, I have done everything they told me to do, but when I have questions there is no one to answer them at Wells Fargo.

I fell your pain. I bet you are not backward on your loan (the home is still worth pretty much what the loan is). It seems to me that these are the loans they are pushing to foreclose on, then they can still get their money. The funny thing is they WOULD get the mortgage payments if they just worked with people!
The same thing happened to me. Every time Wells Fargo said they were working on a modification it took forever, and then I was denied. My husbands work causes him to have alot of w-2's with a lot of different employers. It is the same job he had when we got the loan, but because of this they "couldn't verify income" so the loan modification fell through and we got further behind. (The job was good enough to get the loan, what changed?)
I turned my information over to the OCC (the government overseer of banks). They act as a go between between myself and Wells Fargo. I am hoping we can get something resolved with this loan. I think you need to get someone like them involved. If nothing else, they can't keep playing dumb like they never made promises,and you deal with one person, not a new person every time, who won't follow through on the previous persons promise or conversation. They have to give the OCC a copy of everything they send you, so at least you have back-up and consistency. I hope this might help