Wells Fargo, Ridglea Branch, Ft. Worth, TX Stephanie Moore, Branch ManagerFelicia Filer, Customer Service at that branch Scam for Collecting Overdraft Fees Ft. Worth Texas

I initiated a monthly electronic withdrawal between my Wells Fargo checking account and my sister's Wells Fargo checking account as she is my landlord.  This was to take place on the 4th of every month.

On July 6th, the money transfered due to the holiday.  On July 7th, Wells Fargo issued a CHECK for the exact same amount, mailed to my sister's house.  I had NO knowledge or agreement for this 'check', which resulted in my being overdrawn.

They removed money from my savings account, bounced several checks and charged me overdraft fees.  I spent 3 separate occasions trying to straighten this out.  Once the two women involved actually asked me if my sister was STEALING money from my account!!! 

They reversed the fees, but they refuse to replace $28 into my savings account that went to cover the shortfall of the rent check THEY sent.  I have written them emails since I refuse to ever set foot in that place again and they say they can't give it back because it covered a check....a check I didn't write, a check that should have never been sent, and a check that made no sense.

I asked them WHY I would send a second check a day after the money went into her account as per our agreement for the exact same amount and they had no answer.  And why would I send a check that THEY admit they sent?

To add further insult to injury, they canceled a debit card that had been mailed but never arrived and requested a new debit card.  They ALSO canceled the EXISTING debit card I had without issuing me a temporary even though I was sitting at the desk.  She didn't tell me she canceled it either.

When my existing card failed the next day, I called and asked her what she thought I would do for money until my new debit card arrived and all she could say was that she 'guessed' she should have given me a temporary card the day before.

I'm just wondering if this is some new scam to get fees off people like me who they can't charge a monthly fee to?  I have direct deposit so I am exempt.  Anyone?  And who did I kick my complaint upstairs to who will resolve this issue?