• Report: #879675
Complaint Review:

Wells Fargo Visa

  • Submitted: Tue, May 08, 2012
  • Updated: Tue, May 08, 2012

  • Reported By: jospre001 — maimi Florida United States of America
Wells Fargo Visa
Nationwide United States of America

Wells Fargo Visa credit card, late fees, wells fargo nationwide, Nationwide

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I received a call from a Wells Fargo rep, asking me to make a phone payment on a past due amount on my business card.

When I told her that they got my address wrong, that I did not receive the statement, she replied "Credit card statements are a courtesy, if you know you are using the card you are supposed to send a payment"

So I guess I will be penalized with a late fee for relying on receiving a statement to pay my bill.

Even if that's the case, I think that's a really crappy response to a customer since 2004 and I'm "penalizing" Wells Fargo for poorly trained CSRs by closing my account with them.




This report was posted on Ripoff Report on 05/08/2012 10:54 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wells-fargo-visa/nationwide/wells-fargo-visa-credit-card-late-fees-wells-fargo-nationwide-nationwide-879675. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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