Wendy's, RUDE TO CUSTOMERS, Assistant Manager TOLD ME TO SHUT UP Morristown Tennessee

....if it's just you.

When you reach the point where someone on the phone is telling you to shut up and they hang up on you this is a sign that they don't want to ever see your sorry a*s in their store again.

I applaude your decision never to grace this store with your presence again.  It's really a win-win situation all around...you don't have to get yourself worked up over an innocent comment that you provoked and they get their wish and never have to deal with you again.

I've said it before, I come to the fast food section of ripoffreports for the lulz.  90% of the complaints are baseless and most of the time you can tell the poster is a real PITA that any employee of any restaurant would want to hit with a clue by four as they throw their a*s out the door.

Although I dont work at that particular wendys, I am a manager at one. First off, there is a menu for a reason. 6.22 is NOT too expensive. I think they are a little over 3 dollars a piece. If you think there is a problem with the price, look at the menu before you pull away from the speaker. I dont understand how you say that you spend that much a week, and arent even a little familiar with the prices. Although I do not think its right that the employees spoke to you that way, I cannot blame you for being annoyed by you. You are just another one of those customers that make our day that much worse. You would not believe how many we get a day. You probably arent telling the whole story, and you are probably making yourself sound much better than you were. And another thing, just because you had a bad experience at that one wendys does not mean that every single one is like that.  

Wendy's restaurants have two walk-in freezers and one walk-in fridge. The fridge is where the meat is stored. The trucks come 3 times a week. You've probably never seen one because they generally come in the early morning or late night and are only there for a few minutes.

So the hamburg meat is fresh and never frozen. However, remember that all other meats (except for the bacon) are frozen. The bacon, also delivered regularly, is kept in the fridge in shelf stable packaging. Also, the meat for the chili is frozen. (same meat as for the hamburgers.) The chili meat is basically leftover meat. It's hamburg meat that has sat for more than 10 minutes or so on the staging grill. It is moved to a warming drawer where it is kept hot for a couple hours until it is rapidly cooled (to stop it from staying in the temperature range of 40-140 F which is the risk zone for food bacteria) and put into the freezer. The next day it is thawed and cooked into the chili, which is prepared every day.

To employees it seems gross at first, but it is basically the same as cooking some meat for supper at your house, letting it sit on the stove so your family can serve it onto their plates, and putting it back in the oven or keeping it on the stovetop to stay warm for seconds. After dinner, you wrap it up and put it in the fridge and eat it the next day for lunch or something.
Only difference is at Wendy's this process is done following strict food safety procedures which you probably do not pay attention to at your house.

So in conclusion, their burger meat actually is fresh and never frozen, but only the burger meat.

I live in Virginia and have also experienced the terrible attitudes of Wendy's employees at different locations here in Virginia Beach. As one person said, if you get a smile, a 'thank-you', or even get them to look at you you can die happy, because it doesn't happen very often. I even did a sort of 'test' with the employees of the drive-through where I was extra nice and extra smiley and friendly at the pay window; it didn't matter. When ordering, I always say "please, thank you", etc. I contacted corporate about two of their locations, and the regional manager sent me a nice email with an offer of a free meal (which I didn't use) I noticed the next time I went to a specific Wendy's, their attitudes were VASTLY improved.

Customer service and satisfaction should be at the top of everyone's list. I work in a service-related industry, and know that is in in my, and my company's best interest for me to know how to deal with client-related angst.

If the people who work fast food can't deal kindly and correctly with a customer (no matter what) then they ought to either take some courses on customer satisfaction or get out of service-related jobs altogether.

I live in Virginia and have also experienced the terrible attitudes of Wendy's employees at different locations here in Virginia Beach. As one person said, if you get a smile, a 'thank-you', or even get them to look at you you can die happy, because it doesn't happen very often. I even did a sort of 'test' with the employees of the drive-through where I was extra nice and extra smiley and friendly at the pay window; it didn't matter. When ordering, I always say "please, thank you", etc. I contacted corporate about two of their locations, and the regional manager sent me a nice email with an offer of a free meal (which I didn't use) I noticed the next time I went to a specific Wendy's, their attitudes were VASTLY improved.

Customer service and satisfaction should be at the top of everyone's list. I work in a service-related industry, and know that is in in my, and my company's best interest for me to know how to deal with client-related angst.

If the people who work fast food can't deal kindly and correctly with a customer (no matter what) then they ought to either take some courses on customer satisfaction or get out of service-related jobs altogether.

I'm sorry, when did it become ok for employees of any company to be rude to
customers like that? I have had similar experiences at Wendys. At the location on Cloverdale Drive in Winston-Salem NC, drive thru staff give you the "eat sh*t" look, if they look at you at all. No one ever says hello, thank you or have a nice day, and when I say thank you, they turn away and slam the window shut in response. Once the intercom was breaking up, and when I asked the guy to repeat himself, he yelled at me like I'd insulted his mother.

If they don't like "working hard in an indoor grill for $7 an hour", that's not the customer's fault. They need to go to school and get qualified for something that pays better. I work just as hard for my money, and I don't feel like getting treated like that. At Chick Fil A, the staff tells you it's their pleasure to serve you. Sometimes they even tell you to have a blessed day. I have never once felt like to complaining to a CFA manager, and that's no coincidence. The corporation simply doesn't put up with that crap. Why should Wendy's be any different?

If I spoke to clients the way this man describes, I would lose my job in a second, and I would deserve to. I agree, customers should be as polite as possible when making a complaint, but politeness is a two-way street, especially when you're asking people to give you their money.

Let's all keep in mind that Wendys as a corporation is TANKING, and it's partly because of stuff like this.

I'm not saying its right for the employees to get an attitude with you, but if you start with an attitude, they have all the right in the world to get a little tude with you. First of all, they get paid about $7.00 an hour to stand back in that indoor grill of a restaurant for 8 hours a day and take your BS complaints and questions about their prices when they're right there in front of you. No they don't eat free, and no they don't get commission to walk you through the menu. If you had a problem with the service, you could've easily just went in and complained to the manager or never went to that location again. The people that work there work hard for the little money they make and probably do have a chip on their shoulders. Until you're in the situation, you really have no reason to judge. You're lucky to not have gotten a loogie in your food.

The Wendy's you are reagarding to, I eat there many times a week myself and have for years. As soon as you pull up to the drive thru there is a detailed menu sign up with all prices for everything they have. How could you eat 40-50 dollars worth of food that you claim that you eat at this store according to your statement and not know how much a single quarter pound hamburger cost?

Sounds to me that you pulled up at this resturant after having a bad day at your job or whatever you do looking to start a confrontation with anyone you see. If you had a problem with the cost you should have parked your vehicle and went inside to speak to the manager in person. If it was the rude employee that you had a problem with then you could have talked to the manager in person concerning her behavior. Why wait until you get home? That just does not add up. If the employee was really rude as you claim she was, after going in and speaking to the manager, the manager would have offered her apologies and would have either written her up or fired the employee on the spot. But instead you go home and eat the food and expect a refund or more food free? You should have handled the supposedly situation when it occured. By you going home and then calling making your complaint just makes you look like all you want is a free ride.

This whole thing sounds fishy from you. I eat there several times a week and have never had a rude experience with any of these ladies you are talking about and I will continue to eat there and I support this Wendy's 100%. They have always showed me good courtesy and great food. It is not their fault that the prices are beyond your affordability.

But I did get my rain gauge refund! The manager told that employee to get out of there! I know you hate that, and I'm lovin' it!
My god, I had maybe five items over in that line and it was the only line I could buy vermouth in (which happened to be for cooking, I buy my drinkin' booze at the liquor store or CVS!). LIke five extra items really slowed anyone up. That woman was just a crybaby who thought everyone should get out of her way. Who got their transaction completed and who left the store in a huff? I went home with what I came for.
You mean to tell me the mexican restaurant should be able to short me and not feel like they should make it up to me? It's bad practice and bad customer relations. I go to McDonald's because they offer me the opportunity to receive coupons if they don't satisfy me, not because it's some form of extortion. If they want to wave me away and not make it up to me, that's their choice. But they're too scared to risk losing my future business. We all know they're making monster profits and could give me twenty burgers for the price of one and still come out three cents ahead.
I love my nasty change. I threw the ashtray out the window and just ash directly in the change catchall so I can have plenty on hand. There's a lot of surly fast food workers out there that deserve a little treat from time to time. What's it matter? We know they don't wash their hands anyhow, and the cigarette ash grit probably acts as a pumice to help clean their grubby claws.

But I did get my rain gauge refund! The manager told that employee to get out of there! I know you hate that, and I'm lovin' it!
My god, I had maybe five items over in that line and it was the only line I could buy vermouth in (which happened to be for cooking, I buy my drinkin' booze at the liquor store or CVS!). LIke five extra items really slowed anyone up. That woman was just a crybaby who thought everyone should get out of her way. Who got their transaction completed and who left the store in a huff? I went home with what I came for.
You mean to tell me the mexican restaurant should be able to short me and not feel like they should make it up to me? It's bad practice and bad customer relations. I go to McDonald's because they offer me the opportunity to receive coupons if they don't satisfy me, not because it's some form of extortion. If they want to wave me away and not make it up to me, that's their choice. But they're too scared to risk losing my future business. We all know they're making monster profits and could give me twenty burgers for the price of one and still come out three cents ahead.
I love my nasty change. I threw the ashtray out the window and just ash directly in the change catchall so I can have plenty on hand. There's a lot of surly fast food workers out there that deserve a little treat from time to time. What's it matter? We know they don't wash their hands anyhow, and the cigarette ash grit probably acts as a pumice to help clean their grubby claws.

But I did get my rain gauge refund! The manager told that employee to get out of there! I know you hate that, and I'm lovin' it!
My god, I had maybe five items over in that line and it was the only line I could buy vermouth in (which happened to be for cooking, I buy my drinkin' booze at the liquor store or CVS!). LIke five extra items really slowed anyone up. That woman was just a crybaby who thought everyone should get out of her way. Who got their transaction completed and who left the store in a huff? I went home with what I came for.
You mean to tell me the mexican restaurant should be able to short me and not feel like they should make it up to me? It's bad practice and bad customer relations. I go to McDonald's because they offer me the opportunity to receive coupons if they don't satisfy me, not because it's some form of extortion. If they want to wave me away and not make it up to me, that's their choice. But they're too scared to risk losing my future business. We all know they're making monster profits and could give me twenty burgers for the price of one and still come out three cents ahead.
I love my nasty change. I threw the ashtray out the window and just ash directly in the change catchall so I can have plenty on hand. There's a lot of surly fast food workers out there that deserve a little treat from time to time. What's it matter? We know they don't wash their hands anyhow, and the cigarette ash grit probably acts as a pumice to help clean their grubby claws.

But I did get my rain gauge refund! The manager told that employee to get out of there! I know you hate that, and I'm lovin' it!
My god, I had maybe five items over in that line and it was the only line I could buy vermouth in (which happened to be for cooking, I buy my drinkin' booze at the liquor store or CVS!). LIke five extra items really slowed anyone up. That woman was just a crybaby who thought everyone should get out of her way. Who got their transaction completed and who left the store in a huff? I went home with what I came for.
You mean to tell me the mexican restaurant should be able to short me and not feel like they should make it up to me? It's bad practice and bad customer relations. I go to McDonald's because they offer me the opportunity to receive coupons if they don't satisfy me, not because it's some form of extortion. If they want to wave me away and not make it up to me, that's their choice. But they're too scared to risk losing my future business. We all know they're making monster profits and could give me twenty burgers for the price of one and still come out three cents ahead.
I love my nasty change. I threw the ashtray out the window and just ash directly in the change catchall so I can have plenty on hand. There's a lot of surly fast food workers out there that deserve a little treat from time to time. What's it matter? We know they don't wash their hands anyhow, and the cigarette ash grit probably acts as a pumice to help clean their grubby claws.

I can't believe that their burgers are 'never frozen.' How could that be? They bring that stuff in on the truck, it sits around, and how often do they even get trucks in? That meat is suspect if it's never frozen, or else they're perpetrating a huge and horrible scam on the public.

There attitude was wrong.
But it sounds like you were part of that 'wrong attitude' too...and may have inadvertainly added to their attitude.

KNowing that the vast majority of restauarant workers are kids and many are in their 1st or 2nd ever jobs... One should take that into account, even if they are making errors.

Naturally you should question whether you got what you paid for, and correctly.
But the response by the customer can be as relevant as the response by the vendor or store.

Yes the fastfoodplace did u wrong at least in attitude.

However, as a consumer you still should have known the price at the beginning.
Nearly all fastfoods post the price along with choices. And most will advise the total price before you pull up.

Having said that, the store still should have offered you coupons for future food.

Getting a refund for food you planned to eat, would never happen.
Even in my case as a past restauarnt manager. Once the food is eaten, only if it gives you problems (bad food, food poisioning, etc) would you get a full refund.

The fact that you eat the food means you accept the transaction as is... even if it was wrongly done... The only way I will ever give refund (part or full) is reciet or food based only.

Though I give coupons for freebies often that often are more $$ than the transaciton was originally worth.

At most if given a reciet I would consider a partial refund.
But if no reciet, the customer is out of luck.

I always keep the reciets until I very that whats on it is valid.

However, if you were being overly beligerant to what was likely a teenager, as a manager and as a dad, I would have refused to do anything to help you.
Even if your complaint was valid.

I never received a receipt for this transaction. and no, I did not look at the menu to see what the prices were. The price was not the issue in this situation, it was the poor attitude of the employees.. anyway, you can all say what you want, but I am a very nice person, but Wendys employees at this restaurant have terrible attitudes.

Bryce should write a book..

First its Lowe's and her rain gage.
Then its McDonald's with her whiny kid
Then its Burger King, then Wendy's
and of course, lets not forget Wally World and her standing in the booze line (was she drinking before she went shopping?) with too many items.
Now we are back to Burger King and the "Mexican restaurant" who should give her a free beer because they forgot her tortillas.

and she admits that the only reason she goes to McDonald's is to scam a free meal out of them, and if they don't, she gives them her nasty change from the bottom of her ashtray. A real model customer! Everyone should emulate her!

Bryce, maybe you should stay home with your whiny kids, stop drinking and have a salad.

You definitely have a problem getting along with people. I would quite happy if you stayed away from my place of business.

This all started because you ordered burgers without looking at the prices, even though you claim to spend $40-50 a week there. Then you asked an employee, who (you admit) stated that she did not know the answer. After she stated, according to you, that she did not know the answer, you nonetheless insisted that she make up an answer. When you disapproved of her first made-up answer, you insisted that she make up another answer. Then you described her as a smart aleck to another employee.

Had you ended matters at that, you would be just a real jackass. But no, you go home and start making phone calls. You harassed one employee until she hung up on you as anyone would have done. So you called and harassed a second employee until she also hung up on you. Then you called the corporate offices, harassed the person who was trying to help you and they hung up on you, too. Don't bother to call me because I will hang up on you, too, and I don't even work for Wendy's. I just do not like you and I doubt that you have many friends.

All of this idiocy because you thought the price was too high!

You definitely have a problem getting along with people. I would quite happy if you stayed away from my place of business.

This all started because you ordered burgers without looking at the prices, even though you claim to spend $40-50 a week there. Then you asked an employee, who (you admit) stated that she did not know the answer. After she stated, according to you, that she did not know the answer, you nonetheless insisted that she make up an answer. When you disapproved of her first made-up answer, you insisted that she make up another answer. Then you described her as a smart aleck to another employee.

Had you ended matters at that, you would be just a real jackass. But no, you go home and start making phone calls. You harassed one employee until she hung up on you as anyone would have done. So you called and harassed a second employee until she also hung up on you. Then you called the corporate offices, harassed the person who was trying to help you and they hung up on you, too. Don't bother to call me because I will hang up on you, too, and I don't even work for Wendy's. I just do not like you and I doubt that you have many friends.

All of this idiocy because you thought the price was too high!

You definitely have a problem getting along with people. I would quite happy if you stayed away from my place of business.

This all started because you ordered burgers without looking at the prices, even though you claim to spend $40-50 a week there. Then you asked an employee, who (you admit) stated that she did not know the answer. After she stated, according to you, that she did not know the answer, you nonetheless insisted that she make up an answer. When you disapproved of her first made-up answer, you insisted that she make up another answer. Then you described her as a smart aleck to another employee.

Had you ended matters at that, you would be just a real jackass. But no, you go home and start making phone calls. You harassed one employee until she hung up on you as anyone would have done. So you called and harassed a second employee until she also hung up on you. Then you called the corporate offices, harassed the person who was trying to help you and they hung up on you, too. Don't bother to call me because I will hang up on you, too, and I don't even work for Wendy's. I just do not like you and I doubt that you have many friends.

All of this idiocy because you thought the price was too high!

You definitely have a problem getting along with people. I would quite happy if you stayed away from my place of business.

This all started because you ordered burgers without looking at the prices, even though you claim to spend $40-50 a week there. Then you asked an employee, who (you admit) stated that she did not know the answer. After she stated, according to you, that she did not know the answer, you nonetheless insisted that she make up an answer. When you disapproved of her first made-up answer, you insisted that she make up another answer. Then you described her as a smart aleck to another employee.

Had you ended matters at that, you would be just a real jackass. But no, you go home and start making phone calls. You harassed one employee until she hung up on you as anyone would have done. So you called and harassed a second employee until she also hung up on you. Then you called the corporate offices, harassed the person who was trying to help you and they hung up on you, too. Don't bother to call me because I will hang up on you, too, and I don't even work for Wendy's. I just do not like you and I doubt that you have many friends.

All of this idiocy because you thought the price was too high!

Let me get this straight. You first order your food and do not notice what the price on the drive-thru menu is; you ask the grunt who hands you the food what the price is and she is not immediately sure; you get upset and drive home and call the store and argue with the coordinator (and then the manager) and you want your money back for food already eaten?

I cannot understand why you did not notice the price of the burgers when you ordered them nor can I understand why you waited until getting home to question it. Why did you not just park your car and go inside to look on the indoor menu to see the price? If you had been overcharged, you had your receipt and it would have been corrected immediately.

I really doubt if anyone from Wendy Headquarters is going to refund your money - because you did not have a problem with the food. You had a problem with attitude and it started with YOU.

As for the guy who posted that he will eat only at McDonald's because he knows he will get his money back when he calls their headquarters - SHAME on you.

ive been treated even worse by wendy's- harassed and yelled at by employees, managers and literally chased out of parkign lots....that place is just bad. I mean fast food can have a lot of jerks worknig there, but wendy's has to be one of the worst fast food companies out there-- along with their corporate, their fake 'hotline' that doesn't care about customers at all and their snotty employees everywhere....I just stopped going to wendy's altogether....there's really no point because the service is just so bad why even bother..

I took two sandwiches back to Burger King Friday and they through them out. They took them, and immediately placed them in the trash. They're not being sent off to the lab for analysis, it's garbage! I wasn't going to eat them, but the dog would've. I didn't care about that though. The restaurant does you wrong, they should give you something complimentary. They've set that precedent themselves.
It's just like the Mexican restaurant that forgot my tortillas when I got carryout. Everything was there and fine, except it was missing the three tortilla shells that make a fajita what it is. I called up there and all they could say was "I'm sorry."
I expected they could at least say "well, hey, next time you're in, remind us and we'll give you a beer on the house." I could understand not replacing the whole ten dollar meal, but they could show some motion toward making up their leaving out an essential part of the meal.
You were not wrong to expect a free meal. You go through the drive-thru, you should not expect to have to return to that store. If you do, they should make concessions to you.
The only reason I go to McDonald's is because I know free meals are just a phone call away if anything goes wrong. If the store manager doesn't give it to me, I know corporate will. That's why most of my fast food meals are eaten where if they do get it wrong, they will at least get it right in the end.

I took two sandwiches back to Burger King Friday and they through them out. They took them, and immediately placed them in the trash. They're not being sent off to the lab for analysis, it's garbage! I wasn't going to eat them, but the dog would've. I didn't care about that though. The restaurant does you wrong, they should give you something complimentary. They've set that precedent themselves.
It's just like the Mexican restaurant that forgot my tortillas when I got carryout. Everything was there and fine, except it was missing the three tortilla shells that make a fajita what it is. I called up there and all they could say was "I'm sorry."
I expected they could at least say "well, hey, next time you're in, remind us and we'll give you a beer on the house." I could understand not replacing the whole ten dollar meal, but they could show some motion toward making up their leaving out an essential part of the meal.
You were not wrong to expect a free meal. You go through the drive-thru, you should not expect to have to return to that store. If you do, they should make concessions to you.
The only reason I go to McDonald's is because I know free meals are just a phone call away if anything goes wrong. If the store manager doesn't give it to me, I know corporate will. That's why most of my fast food meals are eaten where if they do get it wrong, they will at least get it right in the end.

I took two sandwiches back to Burger King Friday and they through them out. They took them, and immediately placed them in the trash. They're not being sent off to the lab for analysis, it's garbage! I wasn't going to eat them, but the dog would've. I didn't care about that though. The restaurant does you wrong, they should give you something complimentary. They've set that precedent themselves.
It's just like the Mexican restaurant that forgot my tortillas when I got carryout. Everything was there and fine, except it was missing the three tortilla shells that make a fajita what it is. I called up there and all they could say was "I'm sorry."
I expected they could at least say "well, hey, next time you're in, remind us and we'll give you a beer on the house." I could understand not replacing the whole ten dollar meal, but they could show some motion toward making up their leaving out an essential part of the meal.
You were not wrong to expect a free meal. You go through the drive-thru, you should not expect to have to return to that store. If you do, they should make concessions to you.
The only reason I go to McDonald's is because I know free meals are just a phone call away if anything goes wrong. If the store manager doesn't give it to me, I know corporate will. That's why most of my fast food meals are eaten where if they do get it wrong, they will at least get it right in the end.

I took two sandwiches back to Burger King Friday and they through them out. They took them, and immediately placed them in the trash. They're not being sent off to the lab for analysis, it's garbage! I wasn't going to eat them, but the dog would've. I didn't care about that though. The restaurant does you wrong, they should give you something complimentary. They've set that precedent themselves.
It's just like the Mexican restaurant that forgot my tortillas when I got carryout. Everything was there and fine, except it was missing the three tortilla shells that make a fajita what it is. I called up there and all they could say was "I'm sorry."
I expected they could at least say "well, hey, next time you're in, remind us and we'll give you a beer on the house." I could understand not replacing the whole ten dollar meal, but they could show some motion toward making up their leaving out an essential part of the meal.
You were not wrong to expect a free meal. You go through the drive-thru, you should not expect to have to return to that store. If you do, they should make concessions to you.
The only reason I go to McDonald's is because I know free meals are just a phone call away if anything goes wrong. If the store manager doesn't give it to me, I know corporate will. That's why most of my fast food meals are eaten where if they do get it wrong, they will at least get it right in the end.

If you go inside or go to drive thru to eat, don't they have the prices of all food items posted right there for you to see? I'm not saying that the girl taking your money shouldn't have known the price of what you ordered, or that they had a right to treat you badly, however, if you had looked at how much it cost when you were ordering, you wouldn't have to ask.

Also, I agree with the previous poster; you should not expect a refund if you plan on eating the food. While I do believe that some fast food workers can be downright rude sometimes, so can customers. Yet, some customers think that workers should have to put up with rude customers. I used to work at a fast food place, and our managers told us we do NOT have to put up with rude customers, especially if they curse at us. Sometimes they would even get angry at us for things beyond our control, such as how much some things cost, or us not taking coupons that are expired. We have to follow rules or we get fired. Some customers do not understand this and think they are ALWAYS right.

However, did I understand correctly that you wanted a refund for food you were going to eat? That's not how it works. If you complain about the service or an employee's attitude, the manager should thank you for your input and apologize (as this one didn't seem to do) before talking to the employee. You shouldn't expect a refund if you're going to eat the food.