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Report: #1142426

Complaint Review: West Coast Movers - Las Vegas Nevada

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  • Reported By: sarah — El Cajon California
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  • West Coast Movers 3651 Ali Baba Lane Ste 106 Las Vegas, Nevada USA

West Coast Movers WORST COMPANY EVER!!!!! BEWARE. LIE, STEAL, TAKE YOUR MONEY BREAK YOUR STUFF Las Vegas Nevada

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I dont usually do reviews. BUt this compant West Coast Movers really deserves one.  Spoke to Cheryl several times. Seemed really nice. Gave them exact amounts of boxes, the sizes and was extrememlty thurough. Even called to update when we added or delteted items. We are on a budget. Was quoted $3007.  Moving day came! We had a call the night before saying they would be there between 9-10 am. 11 am rolls around and no call no show  Husband calls and they told us they over slept. I can be understanding but if I showed up for work 5 hours late, that would be my last day, So 3pm rolls around and we finally have two guys show up in a truck that is almost full. We are a family of 5 that have lived in a home for 10 years. There was NO WAY all our sstuff was going to fit. They assured us it would.  MOving went well on into midnight, this meant we misssed our going away dinner with family and friends which was a bummer. I asked Jack the mover/supervisor?? I had 3 extra boxes and a kids wagon that was going to be extra and how much did he think it would be? he said no more then $300 at the most.  Well 12:30 am rolls around and surprise, surprise only half our stuff fit into the truck.HE also gave us a bill for $1100 more then our quote. they also stickered items in the garage that we told them specifically not to. It was obviously  trash or staying with the house. We put all the items to be moved on one side.
He said there would be a second truck first thing in the morning because they had one in the are! BIG LIE! We were supposed to be on the road at 6am to lleave for our JOBS! The whole purpose of the move. We were promised that they would be in the office at 9:30 am if we had any problmes or questions, So Sunday, NO CALL, NO SHOW!!!! NO one at the office, no one returns a call even though that is a work day. Finall around noon a dispatcher calls us back with the news that there never was a truck in the area and one wont be there until Tuesday. REAL nice! I am beyond pissed at this point. They have jepordized everything and now we are leaving our home we love under stressful situation, we are tired and have an 18 hour drive with 3 kids ahead of us. We then had to inconvience other to come wait hours on Tuesday for the second truck to show up. Also my bid went from $3000 to $4200???!!!! WTF? for 3 boxes and a wagon? I dont think so. We finally got a call from Brittney a Supervisor after waiting days. Its so funny how technology works when they want your buisness, but when they screw up no one has cell phone computers or everyone is on  a day off, no matter what day of the week.  So we get to Texas and we are promisse our items that weekend. Wel you guessed it NO CALL, NO SHOW. Just holding our furniture hostage. Then they dont know who said what or why and everyone has memory loss there. Also when someone says "I will lookinto it and cal you right back". That means nothing.  So we finally got our furniture on a Friday night. They movers who looked like ex cons from Russia finally left at 11:30.  Apparently FRAGILE GLASS THIS SIDE UP means satck upside down on the bottom of the heaviest objects.  I love that our $4000 temporpedic BRAND NEW bed looks like it was in an accident on the hghway and skid 100 yards, the power box is broken so they just hooked it up quietly and set it on the floor. REALLY nice. Broke a $350 ceiling fan, bent the front forks and wheel on a bike, broke an antique table, tore the wheels off my treadmill and left them n the street, I have beds to be put together since thy will NOT PUT KIDS BEDS back together, well the screews and dowls for all 3 of my kids beds did not make it. So now I have 4 broken beds.  It wasnt fun living without furniture for 2 weeks, that was supposed to be here within a day or two of our arrival.  SO IF YOU WANT BROKEN FURNITURE, SHADY, LYING MOVERS who break things and dont say anything, and a company and its employeeslike, Brittney, Jack, or Cheryl, who dont keep their promise, OVER CHARGE, DO NOT RETURN CALLS Say what you want to hear but dont deliver and are NOT ACCOUNTABLE, and all point fingers and blame eachother, Then I highly reccommend them. Otherwise save your money and frustrations. THIS was one of the MOST FRUSTRAINTING events EVER! They dont care about your time, money or valuables!!!!!

This report was posted on Ripoff Report on 04/28/2014 02:49 PM and is a permanent record located here: https://www.ripoffreport.com/reports/west-coast-movers/las-vegas-nevada-89118/west-coast-movers-worst-company-ever-beware-lie-steal-take-your-money-break-your-1142426. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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