West Houston Volkswagen Deceptive Trade Practices Ripoff Houston Texas

West Houston Volkswagen was sold November 22, 2005. I am the General Manager and have been since the NEW companies inception. Our Customer Satisfaction Ratings have been stellar since that time. We hope that anyone that reads this will take this into consideration.

Thank you,

The Management

A week after I sent a certified letter stating my intentions to file suit for economic damages and mental anguish as allowed by the Texas State Decpetive Trade Practices Act I received a complete refund for the "security coding/window etching" and a letter from the general manager stating he was sorry I did not see the value in the product. They did resolve this in a professional manner, but it never should have gone this far. P.S. I love the truck!

The question of Why is insulting. He bought the truck for the same reason that all of us have found our way to the rip off report. We have all been duped deceived and in some cases total victims of fraud. We are all at the mercy of business owners and manufacturers. Not a one of us has time in our busy lives to learn the ins and out of every aspect of every business transaction we will ever take part in. The public relies on the laws to enforce what should be common decency in business practices.
Brett, File a complaint with The Texas Attorney Generals Office and the Federal Trade commission. Also write an editorial in your local news paper. The idea is to complain to anyone who will listen. If we all complain we will all see results. Why do we allow the auto industry to continually lower our expectations?

Windown etching is a total waste of money.
Why? Because if a thief steals your car what is the first thing he is going to do? Break out all the glass? Of course not, simply buy an etcher for $12 from K-mart and etch over the numbers. Twenty minutes work at most and the numbers are obliterated. So much for a security system.

But why did you buy the truck?
Why didn't you tell them you were not going to pay for the etching and just walk out?

I think you are out of luck. You paid them, you signed the contract, you took possession of the truck. What are you going to sue about - you might have before you bought the truck. But now you have agreed with all their terms.

Why did you buy the truck? This scheme works, ( you bought the truck), so they keep doing it. The only way to end these deceptive practices is to not reward dealers who use them. By buying that truck you reinforced to the dealer that thier "add on" practice can gereate profits. Oh, and I bet they never etched anything onto any of your windows, and that fee was likely straight profit. WHO-DEY

Did you buy the truck? If your gut tells you that you are being ripped of, YOU ARE! You should have got up, told them that you dont want the vehicle and walked out.