Westgate Resort in Kissimmee, Florida Westgate timeshare scam. Kissimmee Florida

My husband and I own timeshare at Orange Lake in Kissimmee and in 12/2015 attended an owner's meeting and purchased more points. We ended going to Westgate Resort that same week for a tour and told the salespeople upfront that we had just purchased another week at Orange Lake 2 days before. They immediately responded they could take care of that for us and cancel it through their office. We then went on a tour and agreed that Westgate was a nice resort but price was an issue so of course they found a repossed unit available much cheaper. We agreed and were sitting in the title office and wanted to make sure we got a Christmas week, which they did give us and we initialed a floor plan for a 2 bedroom unit. We then wanted a tour of a unit like the one we assumed we purchased while we were waiting for closing and were shown an 8 person 2 bedroom 2 bath unit with 2 full size beds in the guest room. Our 2 children were with us at the time. Fast forward to a week later when I called and wanted to reserve our Christmas week for 2016 and understood that everything was fine until I saw on my reservatioin on my account only to see that we got a 6 person unit for that week. I called immeediately and was told that there was a glitched and the person on the phone spoke with the notary who handled the title to be told that they would straighten it out and she knew we had purchased an 8 person unit and to call back in a week to 10 days (which coincidently would put us past the cancellation period). I emailed the notary at the title office only to be told she forwarded it on to her superior and have heard nothing. I emailed again today only to get a response that she forwarded it on again to her superior to find out about the statue. Had we known that Westgate is running such a scam we would have kept our purchased at Orange Lake rather than buying at Westgate as we were apparently involved in a bait and switch scam.

We would not recommend going on a tour of Westgate as they will lie to you and ignore all your pleas for help getting anything corrected.