Complaint Review: Whirlpool Brand Home Appliances
- Whirlpool Brand Home Appliances
P.O. Box 740094,
United States of America
- Phone: 1-866-368-6478
- Category: Warranty Companies
Whirlpool Brand Home Appliances Refusing to give me a refund that they say I deserve, as they say they do not send out checks for less than $5.00! Louisville, Kentucky
January 11, 2010
I have a warranty for a Whirlpool dishwasher which comes up for renewal in November of each year.
Last year, I received the bill for the renewal, costing $63.44, at least 4 months ahead of time. I waited and paid this in September.
When I received my policy, it stated that I owed $74.46. I called Whirlpool and was told that the initial price had been a promotion, and that I owed and additional $11.02.
I paid the $11.02, and then a few days later, received in the mail a bill for renewal, for $63.44.
When I called Whirlpool to complain about the scam, I was told that I would have to cancel the $74.46 policy and pay the $63.44, which I did. They said I would receive a check in the mail for the cancellation.
On December 2, 2009, the check arrived, but instead of being for $74.46, it was for $70.69. When I called to ask why I had not received $74.46, they said I had to pay a cancellation fee
I protested, stating that I would not have had to cancel if they had not been trying to steal $11.02 from me in the first place.
A man named Chris told me that I had cancelled within 60 days (the cancellation took place within 14 days), and that I really should not have had a cancellation fee applied anyways, but that the company had a policy of not sending out checks if they were for less than $5.00He said to call back if I had not received a check by 1/6/2010.
Today, I called the company again. This time a man named Reggie spoke with accounting. He reiterated that my cancellation was within the 60 day period and that I should not have been charged. He checked with the accounting department and was told that, Any amount less than $5.00 is under variance, and that they would not reimburse me.
I asked him if I would be billed for less than $5.00 by Whirlpool if I owed it for some reason, and he said that Whirlpool would bill me.
The company is Whirlpool,
The telephone number they have had me call is 1-866-368-6478
My service plan number is 169939444.
I have now told this story a dozen times, and will never again purchase a Whirlpool product. I think this is appalling.
As far as I am concerned, Whirlpool is violating all principles of customer service, business ethics, basic honesty.
This report was posted on Ripoff Report on 01/11/2010 11:58 AM and is a permanent record located here: http://www.ripoffreport.com/reports/whirlpool-brand-home-appliances/louisville-kentucky-40201-7494/whirlpool-brand-home-appliances-refusing-to-give-me-a-refund-that-they-say-i-deserve-as-552489. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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