• Report: #990583
Complaint Review:


  • Submitted: Thu, January 03, 2013
  • Updated: Thu, January 03, 2013

  • Reported By: jax009 — Sneads Ferry North Carolina USA
Internet United States of America

WILD BIRD MART Purchase immediately charged to credit card 12/15/12 but never shipped; no communication from vendor Internet

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I ordered a "Squirrel Proof Bird Feeder Ultimate Blocker" online from this company on 12/15/2012. I got a confirmation e-mail the same day saying it would be shipped within a day by UPS Ground.

The amount of $218.38 was immediately charged to my AmEx card.  As of this date (1/3/2013) I have not heard another word from this company.  No e-mail that the item had shipped or had been back-ordered or otherwise delayed.  It was to be shipped to MA, not exactly the end of the world.

There is no telephone number on their webpage (that should have been a heads-up) so I called the vendor's  telephone number appearing on my credit card statement.  It sounds like a fax number.  So I e-mailed them at the address given on their website: custserv@wildbirdmart.com to cancel the order.  Message returned "undeliverable - permanent error".

So I contacted AmEx and they will investigate.  They have deducted this charge from my bill - thank goodness for AmEx customer service.

I have never dealt with this company before and obviously never will again.  

This report was posted on Ripoff Report on 01/03/2013 10:46 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wild-bird-mart/internet/wild-bird-mart-purchase-immediately-charged-to-credit-card-121512-but-never-shipped-no-990583. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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