ED Magedson – Founder
WildBlue Communications5970greenwood plaza blvd. suite 300 greenwood village, Colorado United States of America
We had contacted Wildblue Communications to get info for internet service for the computer. We live in a remote area where signal isn't very good. The sales rep told us about it and also told us we would have 30 days to cancel if any probs with the service not connecting to the internet. Come to find out down the line, you DO NOT have 30 days to cancel which we found out after we were under contract. They withdrew $149.95 from our checking (which was no prob) for the connecting fees and first month. A week later, Wildblue deducted $292.09 from our account with no warning. We contacted them immediantly and they admitted it was their mistake - that they were only supposed to deduct $37.09 for the rest of the connection fee and first month. They said they would refund the difference back to our account. That was over 3 weeks ago and we are STILL waiting !! This caused overdrafts and nothing but heartaches for us !!!!! We have been on the phone with Wildblue almost everyday to find out where our money is. It's like pulling teeth to talk to a supervisor. We might as well be talking to the wall !! We notified our Credit Union and they are totally aware of the situation and were VERY helpful and sympathetic.
We will be cancelling with them when we FINALLY receive our money. Wildblue is a paperless company and they automatically deduct their payments from you credit card. I don't like that idea. I want to control my money and decide when they get their payments !! Other companies give you the option to pay yourself or have automatic withdrawls. NOT WILDBLUE !! They have possession of your credit card number and take any amount they want and refund it back to you when they feel like it !! We have lived and learned !!!! A word of warning to all - dont' go there !!
This report was posted on Ripoff Report on 04/19/2010 07:30 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wildblue-communications/greenwood-village-colorado-80111/wildblue-communications-we-are-in-mississippi-and-got-screwed-the-wildblue-way-gre-594707. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.
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