Over the past two years I have had two solar power systems installed by Wilhite Solar Solutions. The first a 3.2 Kilowatt unit and a year later a 2.8 Kilowatt unit plus battery back up. I have tried to work with this company as well as the local power company and have not had any success.
I have reports from the power company going back to two years before the systems and every month since and not only has my usage kilowatt hours not gone down but in some months actually gone up.
This same company has a TV ad with the customer saying her utility bill was lower to the point of not having a bill. I never expected that just to see a significant downward trend in my bill. The company sent technicians out twice over the past two years and the latest visit their tech said my problem was because the panels were dirty. Knowing that it may not perform at the highest effientency I made an effort to keep them clean with no change.
I have wrote the Public Service Commission who says they have no authority over Solar power contractors. I wrote Senator Vitter of Louisiana and his office referred me to the Public Service Commission. I wrote Congressman Scalise of Metairie, Louisiana that is supposed to be looking into the Solar Industry failures and have not heard anything. I registered a complaint with BBB Shreveport, Louisiana and just a received an email saying that they have had no response and asked if I have heard from them. Last week I registered a complaint with the Federal Trade Commission.
I guess my next step is to find a lawyer to advise me of my rights and next action. I only blame the contractor for a lack of customer service. The problem I believe is the equipment, as we see the solar companies that are going bankrupt.