Report: #936051

Complaint Review: William Wallace dba The Shutter Factory

  • Submitted: Sun, September 02, 2012
  • Updated: Tue, June 03, 2014
  • Reported By: John — Murphy Texas United States of America
  • William Wallace dba The Shutter Factory

    United States of America

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I was a victim of a possible fraud by Mr. William Wallace who does business as (DBA) The Shutter Factory, Custom Shutters International (CSI) and William Wallace Inc. Like other victims of Mr. Wallace that I have been in contact with, I was a former customer of the Shutter Factory (2000 and 2004).  Both times, the Shutter Factory installed great shutters.  So in June 2012, when I needed shutters for my newly renovated kitchen, I contacted the Shutter Factory. I sent in an e mail request to for an estimate and received a call back from Mr. Wallace's associate Stacy who scheduled an appointment for the estimate. 

Mr. William Wallace came out to my house in early June 2012, measured the five windows for shutters and e mailed me a written estimate for the work. Mr. Wallace requested a 50% deposit which I paid by personal check in the amount of $1024.64 which Mr. Wallace endorsed and cashed. The estimate indicated that the manufacture and installation of the shutters should take about 6 weeks.

In August 2012, I attempted to contact Mr. Wallace to obtain an update on my shutter order. I left voice mail messages, sent a Fax and mailed a letter without a single response.  I have called the listed phone number 972-881-7511 at least twice a week since the beginning of August leaving voice messages without receiving a single response.  I visited the Shutter Factory address on Summit Ave in Plano to discover that the location was vacant. The Shutter Factory is no longer in business and their Plano factory is closed. The Allen Texas address is a PO Box. The Better Business Bureau has the Shutter Factory listed with a grade of F. I was advised by the Texas Comptroller's Office that Mr. Wallace was operating an illegal business.

I have given Mr. Wallace ample opportunity to contact me to provide an explanation why he has not contacted me to provide an update on my shutter order and provide a firm date on their installation. I can only assume from his lack of response to me and other victims, he may be perpetrating a fraud by taking money from customers and not providing the shutters. My next move will be to law enforcement and/or the courts. If William Wallace is committing a fraud, he should and will be held accountable.
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This report was posted on Ripoff Report on 09/02/2012 10:37 AM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals


#1 Author of original report

William Wallace Arrested

AUTHOR: John - ()

William Wallace was arrested in July 2014. He is on Bond and awaiting either a plea or trial. 

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#2 Author of original report

Arrest Warrant Issued for William C Wallace

AUTHOR: John - ()

An arrest warrant was issued for William C Wallace in Collin County Texas on February 11, 2013. Wallace is still at large. There was an article in the December 8, 2013 Dallas Morning News detailing William Wallaces' fraud of taking cash/check deposits for shutters he never delivered.  


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#3 Author of original report

William Wallace Indicted and Arrest Warrant Issued

AUTHOR: John - ()

William Wallace was Indicted by a Collin County Texas Grand Jury and an arrest warrant issued. Only a matter of time before Wallace is located and arrested.  


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#4 UPDATE EX-employee responds

Where to find Bill

AUTHOR: Armando G. - (United States of America)

I have knowledge that Bill Wallace is hiding his finances behind his friend Tony Bridges of Allen Texas.
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#5 Author of original report

William Wallace did not respond to the Better Business Bureau Complaint

AUTHOR: John - (United States of America)

This is an update to my Ripoff Report #936051 about William Wallace dba The Shutter Factory, Custom Shutters International (CSI), William Wallace Inc in Plano, Texas and Alan, Texas.

I filed a complaint with the Dallas Better Business Bureau, Complaint #91226172.  Received a notice today that William Wallace, nor the Shutter Factory, nor Custom Shutters International (CSI), nor William Wallace Inc responded to the Better Business Bureau's request for information concerning my complaint.

This follows a pattern of William Wallace not returning phone calls, responding to letters and faxes. William Wallace needs to be held accountable for taking money and not deleivering the promised products (shutters).
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