Wine Country Bride Totally rude, unprofessional and dishonest santa Rosa, California

i am thrilled with wine country bride. i bought my dress there. i was helped ALOT! concidering how hard it is to try on wedding dresses. she helped me climb into them! also based on the dresses i was choosing suggested quite a few good ones to try on that led to me choosing my dress. i also separately took two of my bridesmaids in, they found dresses, got MEASURED for them and they knew we werent purchasing those days. they were totally fine with the fact! so whoever said that they arent is totally full of it. they even suggested lots of dresses and helped hold back of bridesmaids dresses so we could see them on better. everyone there was extremely polite, got an excellent cup of cappucino and had a very good time doing all of this. i didnt see any men in the back fitting areas, nor in the three times i have been there for fitting have ever seen men in back. have never seen owners either. thanks wine country bride!

This review was posted on Yelp 9/14/10 about Wine Country Bride, Santa Rosa, California Owners David and Cirkl Jaworski

This placed sucked! ( Wine Country Bride). The girl who was helping me with my dresses, started out by texting on her phone leaving me standing there while she finished. She also very clear about what dress SHE liked and didn't like. The dresses seemed old and I didn't see any new dresses or styles.
Kelly Q
Whittier CA

More negative reviews on Wine Country Bride in Santa Rosa, CA  Owners David and Cirkl Jaworski

Hello Anonymous (whomever you are)-

Thank you for your input on this matter- I fear that you may be mistaken in your assertions about this "review" on Insider Pages... our profile on Insider Pages contains no such review.

MORE negative reciews on Wibe Country Bride

Posted on Yelp 4/10/10
If you are looking for a bridal shop wth ZERO customer service and rude employees, then this is the place for you!
 My 3 bridesmaids and Matron of Honor ( which was difficult enough getting them all together at once) went there to purchase 4 dresses and apparently they didn't care if they receive my business or not. We booked an appt about a month in advance and the morning of the appt we called to advise them we would be an hour late due to traffic from Redwood City. When we arrived, no one greeted us or even acknowledged our presence. After sitting on the couches for 10 minutes, a girl wandered over from the front desk which was already filled with about 6 employees just standing around and chatting and she asked us if we had an appointment and we advised her that we did, but had called earlier to say we would be late and gave her the name of the person we spoke to. She scolded us and said "YOU were suppose to be here at 11:30am!" UM excuse me??!! I thought trying on bridal dresses is supposed to be fun and enjoyable experience and the shop you choose, is in business to HELP you....?
So were were finally led in silence, into the back room which is where all the dresses were( which I found odd that you can't browse any dresses unless you are escorted) and then the girl just disappeared for about 10 minutes, leaving us to wander around aimlessly. Shouldn't she have been asking questions like "what are your wedding colors?" or "what styles are you interested in?" or anything??!
We located a few dresses we wished to try on and when the girl finally appeared again,we asked to try them on. I thought bridal shops involved possibly turning on the light on for you in your dressing room and maybe even helping you zip up instead of just standing there watch you struggle. OH wait, only one of my bridesmaids was watched, the other bridesmaids were left to struggle in an empty room because the girl who was suppose to "helping" us decided to go to LUNCH!! Yep, you heard me. We liked the dresses we got ourselves into so we asked if they could take measurements. UM....they don't take measurements unless you give them a down payment on a dress! I've never heard of that in my life! Needless to say, we decided right then and there were were not going to purchase anything from this silly excuse for a business. If I could give them zero stars, I would. These people are so unprofessional, I'd rather have a barrel of monkeys assist me with picking out dresses than go there. At least monkey's are fun.

Seems there are TONS of these negative reviews on Wine Country Bride!

An interesting Yelp submission:

 I wouldnt bother with this place. They really truely are horrible business owners. You should never lie to your customers to make them happy for a moment. This couple (David Janowski & Cirkl of Wine Country Bride), that has purchased this place are a complete waste of time and also crooks. You can find the same products elsewhere for much less and if you think you get what you pay for then your wrong when it comes to this place because you dont even get good customer service. They treat you poorly and try to take advantage of you. Also if you have a problem and post it... they will call you and promise to fix it but really they just want you to remove the post so they dont look bad. They will promise everything under the sun to get you to remove the post and when you do they will just go back to ignoring the problem. So do yourself a favor and if you want your wedding to go off without a hitch and your wedding party to be just as happy as you are then go ANYWHERE else but here. 

Seems like there is quite a bit of negative press on Wine Country Bride on David Janowski and Cirkl that continues to get covered up. Wonder why that is? Perhaps you get what you pay for!

This review was posted on Insider Pages 7/10 about Wine Country Bride

Don't patronise them! Horrible experience. The male owner was one of the rudest individuals I have ever met! Very condesending and nasty. I don't recommend this business to any prospective brides. Spend your money elsewhere!
Jennifer

Seems the owners of Wine Country Bride have gone to great efforts to remove or discredit negative reviews of their bridal store on sites such as Yahoo, Project Wedding, Yelp, Insiders Pages and Judy's Book.

Hi Robert-

Thank you for that analysis. While we had our suspicions that the person's complaints may not have been genuine (due to incorrect or missing information and impossible claims), we try to give everyone the benefit of the doubt. If someone truly did have a bad experience, we hope that they will share with us directly- otherwise, it's difficult for us to make it right, and to learn from the experience. The fact that this person has not clarified, or added further draws into question the validity of their claims.

I imagine that there's a decent chance that the original post was written by someone associated with a competitor- I find it sad that people feel the need to try to tear down others, instead of just letting their business shine.

I also find it less than professional that Ripoff Report allows someone to post unsubstantiated claims like this, and then to plug a competitor... I find it to be poor business practice, and a misrepresentation of their purpose for being here.

Anyway, thanks again for your candor, and explanation. I hope that in the future, people will take the high road instead of using this kind of tactic.


Thanks-

Clay
Wine Country Bride

Here is a guess.

This is either a fake report trying to promote another business, or an ex-employee. Normally this site redacts out competetors names but sometimes they get missed.

Don't be surprised if you never hear from this "person" again, or if you do they provide "facts" that could not have happened.

Hi Sandra-

I'm quite bewildered to hear that you had such a bad experience in our shop- it sounds so uncharacteristic of the way that we strive to treat our customers.

It's really surprising as well, because we have never had any theft issues- we have the most wonderful customers, and have never even come close to accusing anyone of stealing merchandise.

Additionally, our dressing rooms are secluded in an area that is off-limits to men during working hours- so I'm trying to understand how David would have come into yours?

If you would be so kind as to provide us with some more specific information- we are always happy to receive feedback from our customers (and potential customers), but without more specific details it's difficult to pinpoint ways to improve, and try to make sure that your experience with us is a better one.

I'm also hoping that you can explain the dishonest part- nothing in the body of your report explains anything that would be considered dishonest, which is one of the words you used in the title.

Please feel free to contact me at clay@winecountrybride.com, or 707-544-3695 if you'd like to discuss privately.

Thank you in advance for clarifying and helping us improve our performance.