Report: #1276480

Complaint Review: Wmguitars.com

  • Submitted: Sun, December 27, 2015
  • Updated: Wed, December 21, 2016
  • Reported By: Michael T. — kokomo Indiana USA
  • Wmguitars.com
    43 Hunters Moon
    Internet
    United Kingdom

Show customers why they should trust your business over your competitors...

AVOID WMguitars.com! RIPPED me off completely!! Total scam artists!! Sent me a completely different and broken guitar neck..  Being forced to file a chargeback against this SCAM SELLER.. Mark Holyer of WMguitars, apologized at first and pretended to file an insurance claim. Then a week later decided that "I broke his guitar". I could not believe the way I was treated by WM guitars. Never again. AVOID! at all costs.. Here's the full experience for those curious about buying from these guys. Online or in store.. I notified this awful seller that the guitar was broken as soon as I opened it. The neck of the guitar was either broken before the guitar was packaged or broken during the shipping process. Mark Holyer from their "customer care" department initially apologized and stated that he would file a claim with carrier. However recently Mark's tone has changed completely and now he's decided that I am now a liar and a thief who broke his guitar. [continued below]....

..... Which is absolutely absurd. This cowardly amateur is obviously just trying to duck paying for a mistake he made in improperly packaging the guitar. I will accept nothing less than an offer to pay for the repair. Which I should not even offer. Because after being so patient and providing them with all the photos as requested, to be insulted now and to be called a liar and a thief was completely unnecessary. Any decent seller would be bending over backwards to make this right. Which is most sellers out there. But this seller is an obvious exception. And I mean exceptionally inconsiderate and completely incompetent. Mark stated that since he doesn't see any damage to the packaging that this must imply "I had a disaster" and broke his guitar. Which makes no sense whatsoever. All this does is reveal just how ignorant the guy really is. I don't want anything to do with these people ever again. If no offer is made to pay for the repair I will return the guitar. But I should NOT be forced to pay the return shipping. I've already paid dearly in my time and money. Please help resolve this as quickly as possible. Thank you MS

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This report was posted on Ripoff Report on 12/27/2015 05:09 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wmguitarscom/internet/wmguitarscom-mark-holyer-wm-guitars-wmguitars-mark-holyer-of-wmguitarscom-sends-broke-1276480. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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Updates & Rebuttals

REBUTTALS & REPLIES:
5Author
1Consumer
3Employee/Owner

#1 Author of original report

Its not defamatory when its 100 percent truth.

AUTHOR: - ()

More nonsense from WM guitars.  Its not defamation because its substantiated by photographic and paper evidence.  Which is why you are trying so hard to cover up my fact based reviews regarding the incident.  You're a fraud a liar.  And you know it.  

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#2 Consumer Comment

Apology almost accepted

AUTHOR: Cross - (USA)

 Well at least your apologizing for wasting other people's time. Still not righted. But I guess it's a start. Your still a liar and a fraud. But what can you do.

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#3 REBUTTAL Individual responds

Apology almost accepted

AUTHOR: Cross - (USA)

 Well at least you apologized for wasting my time. Unfortunately it doesn't exactly redeem you from also forcing me to waste money on sending it back. Nor does your apology address the fact that you attempted to bribe and lie in an effort to get my reviews removed. That's still there. And I don't expect anything will be done there.

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#4 REBUTTAL Individual responds

Liars still trying to deny they sent me a broken guitar.

AUTHOR: Cross - (USA)

Continues to lie and cheat in an effort to get my reviews removed.  I keep getting emails from people asking me to verify my transaction because Mark keeps claiming that my review is dishonest.  Unfortunately for him I do have all the requested for evidence.  I have it all neatly stacked after he forced me to gather it for him when he pretended to file his insurance claim for the guitar.  What a total slime ball this guy is.  Neverending with him and this WMguitars.com. If he is affilliated with Maison guitars (maisonguitars.co.uk/) they should fire him after the way he treated me.  Enjoy your broken SG Marky Mark!  

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#5 Author of original report

Liars still trying to deny they sent me a broken guitar.

AUTHOR: - ()

Even began writing fake reviews again for their business to cover up the bad ones.  More scummy tactics from a scummy business.

 

 

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#6 Author of original report

Mark Holyer and Fallacy at WM Guitars UK

AUTHOR: - ()

Once again Mark Holyer from WM guitars proves himself to be a totally incompetent low life.  Marks ridiculous claim that I broke his guitar the very day that it arrived is the only statement with fallacy.  I spent two weeks communicating with this guy and his worthless excuse of a business.  I sent all requested photos and they proceeded with filing a claim with the shipping company.  I spoke with the shipping company and once Marks claim was denied this is when he decided I broke the guitar.  This guy is not only a bad business man.  He is also a lying and conniving criminal hiding like a little coward.  Mark is an INSULT to the music community in general.

Just because I live in a different country does not give him or his store to treat me like anyone less than a neighbor.  Shame on you Mark if you read this because I know you will.. as you try so hard to cover this up with all your fake reviews.  I guess you didn't count on my resolve.  I refuse to let you do this to other unsupecting musicians out there. And I am certain of one thing.  Maybe you will think twice before accusing a customer of lying as a means to an end when the only one you had to blame was yourself.  Either you sent that guitar broken or you did NOT package it properly.  I don't know and I don't care anymore.  You are the worst and most unprofessional seller I have ever dealt with.  

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#7 Author of original report

More lies from Mark Holyer of WM guitars UK

AUTHOR: - ()

Poor incompetent Marky Mark.  You can keep covering up, copying and pasting all those FAKE positive reviews that you want.  Nothing will change the fact that you are a liar and shady business man Mark Holyer.  Which is why you tried to bribe me after you forced me to pay for your mistakes and shady behavior.  I will not be surprised when your business goes under.  Because without a doubt, you are going to do the exact same thing to another unsuspecting customer.  Except next time it won't be someone from another country. And they will take your lying mouth to court.  Good luck with that.  Enjoy that worthless broken guitar you sent me. 

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#8 Author of original report

Just another complete LIE coming from Mark Holyer at WM Guitars UK

AUTHOR: - ()

Interestingly Mark Holyer from WM guitars has now decided that I was never even a customer of the store altogether.  And to that I say... No real surprise there Markie Mark! For some strange reason it kinda reminds me of the time you sent me a broken guitar and pretended to be real concerned about it and do the right thing, but if you remember.... out of the blue!.. after you had me gather all those photos and documents for you.. You decided that I had concocted a scheme after breaking your guitar on the very day it arrived.  Is it impossible? Maybe not.  But for anyone else considering buying from this individual and to you too Markie Mark, I ask how likely of a scenario that is. If you really think about it.  The suggestion is absurd.  I returned the broken guitar at my expense and left appropriate feedback for Mr Markie Mark and his funky bunch of guitars.  And his response?  To offer me a bribe in order to remove my fact based and honest review of his shady dealings.  What I now truly believe is that from the beginning. Mark Holyer sent my guitar out broken and bet on the fact that I would not pay to have it sent back.  I did go through all the trouble of sending back his broken guitar.  And I refused his insulting offer to accept a bribe.  Again I have never in my life dealt with a slimier excuse for a guitar sales/service individual.  Shame on you Mark from WMguitars UK.  I know that you are new to the business and I dont care.  You treated me with such disrespect and wasted a ton of my time. Maybe you were dropped on your head one too many times. Its hard to say at this point.  

Endereço43 Hunters Moon, Dartington, Totnes TQ9 6JT, Reino Unido
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#9 REBUTTAL Owner of company

Defamatory Claims

AUTHOR: WM Guitars UK - (United Kingdom)

These are defamatory statements written by aliases. The report has been scripted with fallacy and is liable under section 1 of the Defamation Act 2013; which will accounted thusly.

No dealings are accountable for a Michael T. 

At WM Guitars we strive to keep a close customer relation and we pride ourselves for this.
We apologize to our clients for this situation and the time wasted in the process.

Yours Sincerely
WM Guitars  

 

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