Report: #1041524

Complaint Review: World Cafe Live

  • Submitted: Sun, April 07, 2013
  • Updated: Thu, April 11, 2013
  • Reported By: Philly Music Fan — Malvern Pennsylvania
  • World Cafe Live

    Philadelphia, Pennsylvania
    United States of America

World Cafe Live Dishonest pricing on mezzanine tickets Philadelphia, Pennsylvania

*UPDATE Employee: response from World Cafe Live

Show customers why they should trust your business over your competitors...

I am a supporter of public radio and heard from friends they were attending a performance at the World Cafe Live in Philadelphia this June.

Tickets for General Admission, standing were $25 and Mezzanine Tickets seated were $35.  It seemed worthwhile to get seats for $35.  I went through the process of submitting my credit card details and was very suprised to find that the total cost had gone up to $51 each from $35.  

World Cafe LIve had imposed a "Mezzanine Premium" of $10 each ticked. Now an honest organization would have priced the tickets at $45 each.  This was a clear case of dishonest pricing via hidden fees.

As a result, I am not going to the concert, do not plan to attend World Cafe Live and will reconsider my annual support for WXPN.  I support public radio, but for me, it must be ethical.

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This report was posted on Ripoff Report on 04/07/2013 06:09 PM and is a permanent record located here: The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

response from World Cafe Live

AUTHOR: worldcafelive - ()

We are sorry that you had a disappointing experience when trying to purchase tickets for a show at World Cafe Live. We try and disclose all information in advance, and on every downstairs show listing page it does say that their is an additional fee for mezzanine seats, along with a link for further info. If the show you were purchasing tickets for did not have this, please let us know as it was a regretful omission and we will fix it immediately.

Also, please note that World Cafe Live and WXPN are separate companies and your support of the station has no affiliation with the venue. 
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