Report: #1130527

Complaint Review: World Golf Tour

  • Submitted: Thu, March 13, 2014
  • Updated: Thu, March 13, 2014
  • Reported By: Dissatisfied Customer — Everywhere California
  • World Golf Tour
    180 Montgomery Street Suite 800
    San Francisco, California
    USA

World Golf Tour wgt.com Customer Service: Nonexistent San Francisco California

Show customers why they should trust your business over your competitors...

World Golf Tour is an online program where you can play virtual golf rounds. It touts itself as being "free" for anyone who joins as a member. What they don't tell you is that in order to actually enjoy the game you have to spend $$$ to purchase balls and clubs that actually hit well. The best part about this completely customer-hostile site and its employees is that the clubs and balls you buy with money depreciate over time. You buy a driver for $8 they will buy it back for $2 almost immediately. Balls you purchase last only a game or two and must be constantly replenished because the free balls and clubs are extremely hard to control, by design.

Here's the worst part: WGT Customer Service is consistently hostile, unresponsive, and not helpful, and submitting complaints are grounds for deletion of your account.  In my experience with WGT, when I reported a programming fault to WGT, they did nothing to remedy it.  Their solution to deal with complaints was to terminate my account.

My solution is simple: I will file a credit card chargeback for all the money I spent on this game, and I encourage anyone else who has experienced WGT's poor customer service to do the same.

 

 

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This report was posted on Ripoff Report on 03/13/2014 02:04 PM and is a permanent record located here: http://www.ripoffreport.com/reports/world-golf-tour/san-francisco-california/world-golf-tour-wgtcom-customer-service-nonexistent-san-francisco-california-1130527. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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