World Travel does not service its members in Long Beach, California

World Travel does not service its customers.

Wed, 5/9
My wife called World Travel and requested options for hotel and car rental reservation but got confusion and no recommendations.

Fri, 5/11
I called to make the hotel reservation and talked with Giselle.  She called back, said she couldnt process credit card.  I called the credit card company who said they blocked it because it was from Great Britain.  I asked them to let it go through, to which they agreed.  I called Giselle and asked her to process reservation.  She called later and said it wouldnt go through again.  I called the credit card company who said they had had not received any requests.  They suggested it might be World Travels system.  I called Giselle and mentioned this and she said she would look into it.  As of 1100pm I had no call from Giselle.

Sat, 5/13
800am - I had no email confirmation on hotel reservation.
830am - I called World Travel and got an answer machine
835am - I called Giselles cell phone and left a message that if I had not received a reservation from her by 900am, I would process the reservation myself.
903am - There was no call from Giselle, I processed my own reservation.

Fri, 5/25
As requested by World Travel, I formally requested my membership be cancelled and the membership fee refunded.  Since then and after many emails, phone calls and personal visits, I still have not received an answer.