mci/worldcom wireless cellular phone rip-off LOOK OUT FOR THESE THIEVES !! *other victims *UPDATE employee

I was using Worldcom Wireless service. After finishing my one year contract with MCI, I disconnected my mobile service. But they were kept sending me a bill.

I called to the company Rep. to disconnect again and cleared everything. The Rep. understood that I had nothing to pay.

I was still getting the bills and finally got a letter from GC collecting agency on June 1, 2002. I called again to MCI and GC collecting agency but no one answered.

I sent letters to MCI company and GC collecting agency. Today, I got another letter from GC collecting agency that I still have to pay for $412.93. I don't want to pay the money which I did not use but I cannot have bad credit.

I became a customer of Worldcom Wireless in November 2001. From day one I have had problems with the 2 cell phones that I purchased for my son and my daughter. I had to wait about 2 weeks before they were activated. I called customer service to get assistance and I had to go through the main menus more than 5 times (4 times too many). I was put on hold for 50 minutes to over an hour. Worldcom's phone system would hang up and I would have to wait all over again. It was very, very, very fustrating. I cried so many times from frustration of waiting and waiting and once I was able to speak with a live person, I still did not get the problems solved.

When I signed up with Worldcom I was told the service is Verizon, not, it is Worldcom Wireless.
When I had to go back to the mall because I was having problem with the phone, the rep was rude and angry because I mentioned that I could not get any customer service through the phone so I had to go back to where I purchased the cell phones and the contract.

Worldcom has the worst customer service that I have ever seen. he reps are rude as well as the supervisors. I ask to speak with the highest executive there and I was told that is not possible. The supervisor was worst than the reps under them.

They never solve my problems and they di not seem to care. I think this is bad business and this company should b shut down.

I receive bills where I am charged for time when I have 6150 minutes. This is unbelievable. y bills are outrageous. I want out of this contract so BAD and I do not want to pay the bill for dispute of charges, but I do not want to mess up my credit. Dealing with Worldcom Wireless is a nightmare.

I plan on filing a complaint with the Better Business Bureau and seeking legal assistance.

I work for Revenue Management for Cingular Wireless and Worldcom is one of our re-sellers in the MA area.

When the service is suspended the calls come to our call center... We have been instructed not to speak to the customers, we can only transfer them to Worldcom. The problem is Worldcom hasn't paid Cingular. So one day the higher ups hand us a huge report (pages full of nothing but account numbers.) Start suspending they say... they all need to be off by 7o'clock tonight. We're talking about 17,000 phones. We worked through our lunches and by 5 weren't even half way done. our managers had to step in, people were pulled off the phones, etc. I hadn't even looked at the accounts I was suspending... and when I did I was shocked. These were active, mostly paid up accounts. not having time to discuss it then, I kept going. All were done at 6:58. I spent those last 2 minutes jotting down account numbers. And at 7 on the dot all of the pages were collected.

When I asked what it was I was told "I't just another report". Well.. We've never not had a report explained before so obviously something was up. I called my supervisor at home and asked her... Worldcom had not paid it's bill and we had just gone through and suspended half their phones in our market. These customers received no warning and had no idea what was going on.

The next day we were inundated with calls... Again we're not allowed to discuss accounts with them so we were transfering the calls to worldcom. I couldn't get through and asked the manager on duty what I was supposed to do with the customers... I told her I couldn't transfer through because I just get a busy signal...and she said "well hell they've probably shut their lines down, they don't want to have to explain this Just send them through." ??? to a 'busy' number?? I was told not to worry about it. :(

Another of these reports is rumored to be on it's way to us. please warn the worldcom customers that they may not have service next month...(july/August) so if they depend on these phones- they may want to make other arangements... just in case.

The following is a letter that I sent the FCC in response to the response I was copied from WorldCom Wireless regarding the myriad problems I have encountered since 'activation' on 3/6/02.

Dear Analyst:

I was recently copied the response from WorldCom Wireless regarding the complaint that I had issued through your office. I read the letter with a bit of disbelief to put it mildly. Considering the sheer number of hours I have spent in many calls (I have lost count, but more than 15) to customer service to simply have my phone work properly, the spin that Christina Ayala applied to the issue was insulting and dishonest. I will break down each misrepresented statement by Miss. Ayala and give you a non spin-doctored account.

WorldCom Wireless technical support personnel worked tirelessly with Mr Beavin on several occasions to resolve the problems.

I have documentation of each call I have placed up to the thirteenth call. In each case I have spoken with at least two people and been on hold an average of 35 minutes. The hold times combined with actual tech support time has totaled over 13 hours. EVERY call beyond the first was placed because WorldCom had not followed through with the previous calls fix within the promised time frame.

WorldCom Wireless not only corrected the electronic serial number and phone programming

The CSN correction was attempted at least five times, but did not work because, by admission of WorldCom CS staff the order had not been submitted by the customer service representative.

provided the complainant with a new cellular number, correcting the problem on April 1, 2002.

The date for the new cellular number was actually 3/21. It did not fix the problem. To the contrary, I had to call several more times only to find out that the new number further complicated the matter because the order was not even submitted. Miss. Ayala reporting to the FCC that the number change corrected the problem constitutes a complete fabrication. In fact, one CS rep. told me that the original problem had nothing to do with the number but was a CSN issue. The only reason I consented to a number change was because WorldCom recommended it. Only later did I find out that the new number was long distance from my area, thus incurring charges for clients and friends who attempted to contact me.

On April 22, 2002, WorldCom Wireless proceeded to make a test call to the complainant to see if his cellular phone was correctly working. Mr Beavin answered the call, but when we identified ourselves, he proceeded to end the call.

I decided to pursue this matter further when I read this statement. It angered me when I realized that WorldCom would actually produce fabrications when replying to the FCC. If this type of problem solving is the norm, then there is no wonder that a quick internet search will produce thousands of accounts similar to mine. I had no reason to end such a call. If WorldCom had actually contacted ME, I would have jumped for joy because it would have indicated that they were putting some effort into fixing my phone. My friends told me that nothing would come of it if I responded, but on principal, I felt compelled to give it a shot. Ironically, I sent WorldCom Wireless customer service a lengthy E-mail describing the situation on 3/22/02 and received no response (enclosed. I have documentation that it was successfully sent). And for the grand finale:

the complainant should be advised that if he decides to cancel the account, early termination fees will apply.

This speaks for itself. After all of this hassle, I just have to grin and bear it. Money is not the issue here. I could give WorldCom the $200.00 dollar early termination fee and wash my hands of this mess, but I strongly feel that this is exactly how they make much of their revenue. I will not reward pathetic service.

For the record, the last call (06/05/02) was pleasant. The hold was very short and Michael the CS rep. seemed to genuinely care about trying to reconcile this issue. It appears that I will receive a new local number (as of this date it is not functioning) and I found out that the phone came with an auto-answer feature that was enabled possibly explaining why WorldCom thought I answered. Unfortunately, a combination of rudeness, poor training and lack of follow-through created this ongoing mess. Michael is the exception rather than the rule. Even if this problem is remedied now, what can I expect the next time I need service? I was not able to even make outgoing calls until WorldCom received an FCC complaint. Hopefully my problems with WorldCom Wireless can at least serve as an illustration that cellular service providers need more oversight.

Thank you for taking the time to read this. I know you are busy with many other issues far greater than one persons cell phone problems, but you have been of great assistance thus far. I had never had the occasion to work with the FCC before and it is nice to see that the system does work.


Since the above letter was sent, another month has gone by and the phone is still not working and I am still advised that there will be a $250.00 service fee should I exit the contract early.

The FCC said that, due to the high volume of complaints, there is not a system in place to pursue one after a response has been received. I was told that, even if the response was a complete fabrication, I would probably get no further in the system. I appreciated their honesty, but was a bit demoralized.

I have now spoken with over 40 customer service reps, logged over 20 hours on hold or recounting my story only to have the same 'fix' attempted over and over again. I have contacted the Attorney General and the Ky. Consumer Service Commission and am out of ideas....... They WILL not get $250 dollars from me.

If anyone has any ideas, please feel free to post your questions and I will answer them so everyone can see them.

i used to work for worldcom wireless. i put in a call to john van at the chicago tribune and told him of some of my worldcom nightmares. others should be encouraged to do the same. he said he was starting a file. i do not want anyone else to be hurt by wcom.

I understand everyone's frustration. I work for the company and I want everyone to understand that I do feel for you. There are people in position of authority and even with a title they are restricted by worldcom corporate as to how they are able to assist the customer.

You have to understand that Worldcom is a resaler of service and is at the mercy of the carriers in which it purchases air time from. I am not saying this to defend the company. No believe me they are getting what they deserve. I am just trying to let everyone know so that in the future if someone reads this they will know what they are getting themselves into.

The main problem with this company is that the customer service reps are not effectively trained. The get a few weeks to learn the material and are thrown out on the floor with supervisors who probably not less than they do. The representatives are eager to assist the customer until they start to follow the "procedures" provided by worldcom which basicly gives them the ability to do absolutely nothing for the customer except fill out a form and inform the customer 5-7 working days before anything will be done. I mean anything. Which inturn usualy does not happen and the customers have to call back in causing a high call volume and an irate customer. Which is understandable.

The agent then has to deal with this irate and usualy screaming customer becasue the voice mail is not activated or the phone itself is not activated or the number of other problems we face daily have not been corrected which makes the agent upset not only becasue the customer is yelling and most usualy cursing them but because they can not do anything else but fill out another form and advise the customer another 5-7 "business" days. Which at this point the customer either agrees reluctantly or asks for a supervisor which in turn upsets the agent because they have just done everything that they are able to do and makes them look bad with the company becasue they can not handle the calls and have to escalate to a sup.

Which may or may not be the case but it does not matter it is what in on paper that counts right and this agent just sent another call to the supervisor. Which may or may not mean their job. This causes the agents to become bitter and very unfeeling. This is where the rudeness comes in. Don't get me wrong I am not taking up for all of the reps some of them are just jerks who get off on making the customers mad but some actualy do start out trying their best to assist the customers only to be told that they are helping too much and taking too long on calls and eventualy have to worry about getting fired not for "not" assisting the customers so that they do not have to call back in but for helping the customer too much.

This is when the rep either decides "ok I need this job" and becomes the unfeeling drone that wcom wants or says "Oh well" and tries to assist the customers as much as possible until they are eventualy let go.

This is just the first of the problems. Remember I said eariler that Wcom is a resaler and that wcom is at the mercy of the carriers in which they purchase the air time from. Well here is where the real problem is. When you call into customer service and they "forms" are submitted it goes to a different group for activations and they submitt either a fax or email to the carrier for them to turn the service on and then there is nothing more wcom can do except sit back and wait for them to turn on the feature or to activate the phone. That is it and is all that can be done.

We are at their mercy for the activation of any mobile number, feature, anything. If they submitt it and the transaction fails then we know nothing until the customer calls back in and reports that the phone or feature is still not working. This is the only way to do this. Kinda sucks. I totaly agree that there should be a better way and wish there was but as you all know about the "high" call volume wcom has it is impossible to call back all of the customers that the rep spoke to through out the day and see if the feature or phone is activated in 5-7 days.

The only suggestion I have to future subscribers is beware. Make sure that you read everything that is sent to you in the box. Make sure you read the terms and conditions carefully and if you do not want it make sure to call into customer service, no matter how long the wait, and make sure that you request a return lable with the returns department and get names. If when you receive the phone you have any doubts as to the rate plan or the number is long distance do not hesitate and call in for a return label and the call customer service to try to correct the problem. You only have 30 days to get the phone back to us. The phone has to reach our possession before the end of the 30th day. Please understand this. I am hoping that this will assist someone into not making the mistakes some of these others did and stay with the service and try to correct the problem. If there is a discrepancy with the rate plan do not wait until the first bill becasue by then it is tooooo late. If when you receive your letter of confirmation and the rate plan is not correct, try to contact customer service and correct the problem. If you are not confortable with the explinaton that the rep gave then request a return label. Make sure you document every time that you call in. I know this is a hassle but if the rep you just spoke to did not note your account then they have no record of the call and have nothing to go by. Make sure if you do return the phone to keep the tracking number from the return label never never never throw it away. If you have to laminate it and put it in a safety deposit box do so. Never loose that number becasue just in case there is no record ever of you returning the phone you have that to go by and that is enough.

As for those of you who are existing customers always make sure that you get a confirmation number when ever a change is made on the account. Either with the rate plan, number change, what ever make sure you ask for a confirmation number. That is your salvation, sometimes. Not always but most of the time.

I know this is a lengthy statement but I am hoping that this will assist in some way. Believe me I do not agree with what is being done at Wcom. Not in the least but I am hoping that myself and others that work there like me who really do care about the customers will be able to one day change. Hey it's possible.

I RECIEVED A PHONE NFROM THIS COMPANY IN SEPTEMBER OF 2000 AND THE PHONE WORKED GOOD FOR EXACTLY 1 YEAR WHEN THE YEAR WAS UP THE PHONE AUTOMATICALLY QUIT WORKING I CALLED AND CONTACTED CUSTOMER SERVICE TO TURN MY ACCOUNT OFF BUT JUST LAST WEEK I RECIEVED A BILL FOR 400.00 WHICH IN RETURN MY ACCOUNT HAD NEVER BEEN CANCELLED IN THE SYSTEM SO I WAS STILL GETTING CHARGED FOR A SERVIVE THAT HAD NOT WORKED FOR OVER 5 MONTHS I NEED TO KNOW THATR I AM NOT LIABLE FOR A MISTAKE THAT THEIR EMPLOYEES MADE AND NOT MYSELF.THIS COMPANY NEEDS TO BE STOPPED SO NO OTHER INNOCENT VICTIMS GET SWINDLED BY THEM.

They filed the following rebuttal to the above Rip-Off Report:

Their email: Danielle.Black@Anthem.com
Their name: Georgette Danielle Black (Meyers)

Their relationship to the company: Consumer Suggestion

Rebuttal:
My first contact with MCI Worldcom Wireless was in May 2001. I received a mailing from the company offering a cell phone contract. The "deal" sounded great, as I did not have to put any money down in order to receive this "special offer". The mailing was sent to my current address however, it was addressed to me using my maiden name. When I called the customer
service number to sign up for this great "deal" I had expressed to the customer service rep (who was very pleasant) that my LAST name had change when I got married in October of 1999. She assured me that this information would be corrected beginning with my first statement. WRONG!

I received my phone approximately 2 weeks later. At first I was very satisfied with the phone but when I tried to call the customer service department at MCI/WCW to get my name corrected on the account, I had to first sit on HOLD, for over 45 minutes, listening to a very ANNOYING message over and over again. When I finally got through, I was told that my name could not be changed unless I made a photocopy of my SS card with
my new last name on it and faxed or mailed it to them. They would not take my word for it even though I had verified my DOB, last 4 digits of my SSN, and address/telephone #. I became very annoyed with the CSR (JOE-who had a strong Brooklyn accent in his voice) after he began to get an ATTITUDE with me. "This is ridiculous" I told him. "You will take a credit card for payment purposes with my married name (which is different
from my maiden name) but you will not change it in your system even after you have verified that I am the true contract owner" his reply was this (in his exact words): "We don't care who's credit card is used just as long as we get our money." I was floored by his reply. In a world where credit card fraud is a MAJOR crime, this company does not care to protect its consumers.

I will continue to refuse to submit a copy of my SS
card-any whacko could get a hold of it and my like would be ruined! This company's customer service SUCKS! And I cannot wait until my contract ends. I feel better knowing that I am not the only person who has had problems with this company, it's services, and most of all, EXTREMELY RUDE EMPLOYEES. I wish all of the victims luck with getting their MCI/WCW issues resolved.

They filed the following rebuttal to the above Rip-Off Report:



Their email: jburnaz@hotmail.com

Their name: Jennifer Burnaz

Their relationship to the company: Consumer Suggestion



Rebuttal:

Our service with Worldcom Wireless began in March of this year and our average monthly bill had been $400. In September I received a bill for over $5000.00 with over 200 pages of call records for our 10 phones.



Knowing full well that this bill was a mistake I called customer service. The following is my record regarding Worldcom Wireless.



On 10/5/01 I spoke with Doresha a representative of Worldcom in

regards to our account and she assured me that she would take care of the provlem and to go ahead and send $400.



On 10/24/01 I received a new bill with an outstanding balance of

$7083.35. Obviously the problem had not been resolved at that point. I then called back and spoke with Rosalyn and was told that I needed to speak to Major Accounts. I explained to Rozalyn that I had called that number originally and Doresha never said that I needed to speak to Major Accounts. I was then transferred to Anna in Major Accounts and she assured

me that she would re-rate our bill so we needed to send $400 again and that she would contact me within a week. I never received a call from Anna again.



11/10/01 the problem has still not has not been resolved. I have

tried calling the Major Accounts number several times this week with only a busy signal. On November 10th I was transferred four times from coast to coast and I spent almost two hours on hold with no solution to our problem.



11/14/01 after several attempts at reaching someone I reached

Demetrius. He assured me that Anna was almost done re-rating my bill and that Anna would contact me. Of course that never happened. Demetrius did however tell me something new that day which should have been explained much earlier. The first outrageous phone bill in September was for all of our airtime accrued since the beginning of our service with Worldcom

Wireless in March. Therefore billing from March to August was only for the phones. Now tell me how are we to accurately know whether or not there are enough minutes in our plan????? This is only the tip of the iceberg for the problems we are having currently.



Worldcom Wireless is customer no service and I can't wait to get rid of them.

They filed the following rebuttal to the above Rip-Off Report:



Their email: IworkforWCOM@WCOM.COM

Their name: Mrs. Wanna Keep My Job



Their relationship to the company: Advocate



Rebuttal:

(**I sent this letter to WCOM wireless yesterday. My real name is not given to protect my job security...I hope you can understand.)



I signed up for your Worldcom wireless plan (acct# XXXXXXXX ; PHONE NUMBER XXXXXXXXX) on November 4, 2000. I signed a one-year contract, which should have ended on 4 November 2001.



This is the second correspondence that I have sent you, in compliance with your representative's instructions in attempt to have this service terminated. It appears that your computer system is still showing that I had a 2-year contract, which is not true. I am enclosing a copy of my contract and a copy of the last bill that I received. This bill also states that my account was suspended due to non-payment of a past due balance, which is also not true. On October 1st, 2001, I sent payment for

the amount of $204.00 to cover the balance of the entire 1-year period of this contract.



I have been totally dis-pleased with the service that I have received since opening this contract with you for wireless service. Additionally, I feel that I have gone out of my way to comply with all necessary requirements to fulfill my part of the agreement and continually, I have to bear the burden of proof regarding what services and stipulations I requested in the service agreement. Had I not maintained my copy of this

contract, WCOM Wireless would be holding me liable for an additional year of service or an early termination penalty. I have not been treated fairly in this situation at all and I just want it to end!



Here are the facts of the matter.

I signed up for a $29.99 plan on 4 November 2000 (250 peak and 250 off peak minutes) as stated on the contact I requested the $3.95 per month protection plan. On approximately 20 April 2001 my phone was stolen. I called the WCOM Wireless service center, stopped my service on 21 April 2001. At this point I had received only 1 bill for this service because of your faulty billing system. On or about 23 April 2001, I notified the WCOM

Wireless Customer Insurance Services of my missing phone, attempting to have the phone replaced. As directed, on 5 May 2001, I faxed copies of my agreement, recent bill, and police report to ATTN: Summer; 704-409-3445.



After not receiving any info on the phone replacement for over a month, I spoke to Insurance Services, (Kim) who stated that since my request for the protection plan had not been submitted properly and was not processed they could not replace the phone. I was told that customer service is responsible for the replacement since they had not processed my service agreement for the protection plan. I called WCOM Customer Care Center,

spoke to Seth and Anthony on 25 July 2001 ( I was given ref #XXXXX). I was told that if I called back in a couple of weeks that it may be possible to have the phone replaced. I called back on 6 August 2001 spoke to Sam Johnson who requested that I fax all of the documents to him to review (fax: 614-219-5036). I was given ref # XXXXXXX. At this point I decided to just let the contract expire because I had become frustrated with the lack of cooperation in resolving the issue. It was evident that

I was not going to get a new phone and since I was not billed for the protection plan, I decided to just pay for the 1-year and take the hit.



I called back on 1 November 2001, spoke to Ivan about paying the balance of the contract and terminating my service. Ivan stated that he saw that the computer system showed that I had a 2-year contract, which was not true. I called back again later on the same day and spoke to Ruth who stated that she did in fact see that my contract was for only one year and that it was up on 4 November 2001. I was instructed to send a letter requesting termination of the service, since my year term was up, along

with my final payment to the address listed above. I did in fact do that.



On 4 January 2002, I received yet another bill from WCOM Wireless and again I called customer service. I spoke to Carrie and manager Shean J. #1108. I tried to explain the entire situation to him. He seemed not to care. The bottom line was that the burden of truth once again was placed on me to prove the fact that I signed a 1-year contract and not a 2-year.

Shean J. stated that there was nothing that he could do unless I faxed a copy of my documents to ATTN: Carrie R. @ 866-205-6243. Again, I did just that. I am enclosing additional copies of all of my documentation, just in case the ones that I faxed previously do not result in timely resolution of this matter.



As a direct result of this situation, I have already paid for 7 months of phone service that I was unable to use and I do not intend to let this matter go on any further. I do not wish for this situation in impact upon my good credit rating especially since I have fulfilled my part of the agreement.



Thank you very much for you time in reading this letter. Please insure that this information reaches the hands of someone who can make a difference and can help to insure that this does not happen to any more of our customers. This situation almost makes me ashamed to say that I too am a WCOM employee and I know that we can do better than this.



Sincerely,

A WORLDCOM EMPLOYEE

They filed the following rebuttal to the above Rip-Off Report:



Their email: ANGELS1088@MSN.COM

Their name: ALMA SANCHEZ



Their relationship to the company: Consumer Suggestion



Rebuttal:

I HAVE BEEN TRYING TO GET IN TOUCH WITH SOMEONE AT THE COMPANY SINCE OCTOBER 24, 2001, I ACTUALLY GOT A HOLD OF SOMEONE WHEN I CANCELLED ONE OF MY PHONES BUT WHEN I STARTED TO COMPLAIN ABOUT THE SERVICE ON MY OTHER PHONE THE CUST. SRVC REP HUNG UP ON ME. I'VE BEEN TRYING TO GET A HOLD OF SOMEONE SINCE AND NO LUCK. THEY PUT ME ON HOLD FOR A GOOD 20-30 MINUTES AND ALL I GET IS A RECORDING SAYING " DUE TO THE AMOUNT OF CALLS WE ARE UNABLE TO ASSIST YOU PLEASE TRY YOUR CALL LATER", HOW RIDICULOUS CAN YOU

GET?



I HAVE BEEN PAYING MY MONTHLY DUES AS WRITTEN ON THE CONTRACT BUT

WHAT'S THE POINT SINCE MY PHONE HAS NOT BEEN WORKING SINCE THE BEGINNING OF DEC/2001. THESE PEOPLE NEED TO BE STOPPED THIS IS !?!? !?!?

They filed the following rebuttal to the above Rip-Off Report:



Their email: fatedI@juno.com

Their name: stephanie willey



Their relationship to the company: Consumer Suggestion



Rebuttal:

Although I do have worldcom, i received my phone through a company called "gozing.com." I was unfortunate enough to get a phone that was keyed up for the wrong company- Cingular. I also called and got a Worldcom associate, Tamara, who incorrectly told me that the fact that my phone said "Cingular-ROAM" at all times was because it needed a charge. Since my charger was not sent in the box, I wasn't aware until a few days later

that all of the calls that I had made were being charged ata roaming rate.



I called GO Zing and a very helpful man named Mike told me that my phone was actually the wrong phone, and that he would make a demand for my account to be creditted, as well as get me a new phone that was actually on the Worldcom network!Can you believe it? If I hadn't let GoZing know, worldcom would have been able to charge me $40 a month for my 400 minutes, without me ever being able to use a single minute on my plan!They also

would have been able to charge me the roaming rate for EVERY SINGLE MINUTE that I used my phone! (Hopefully, Mike at Go Zing has saved me from this- but i'll wait until I get my bill before I thank him.... just in case!) How is this possibly allowed?How can you sell someone something and then send the wrong product and bill them more because they used what you sent them!?!?!?!?

They filed the following to the above Rip-Off Report:



Their email: tehminasami@aol.com

Their name: Dr. Tehmina Haque



Their relationship to the company: Consumer Suggestion



Rebuttal:

Today my husband and I spent 2 and one half hours on the phone with MCI Worldcom Wireless. We are both physicans so you would have to wonder if we are the crazy ones, but the issues have gone beyond the point of money. This company is functioning on the basis of illegal acts and needs to be stopped.



I have already written to NBC and ABC, since I hope you folks know they made it on the national news already last month. Both of us were on hold for 30 minutes each. Both of us got rude, immature people who put us on hold again and again because they simply did not have the intelligence quotients to understand the problem, much the less fix it.



I already had a huge problem with them and got a personal phone call at home from a higher up person (outside of customer service) who apologized, gave me 3 months of credit and couldn't believe what I had been through a year ago.



Because of his kindness I made the mistake of staying on with the company. The next thing I knew, they CHANGED my calling plan and started billing me roaming charges WITHOUT ANY NOTIFICATION. It took me calling

for 6 months in row to get a credit, for someone to tell me I would have to do that FOREVER every month since their computers couldn't figure it out. The same person promised me a 12 month credit for every month in the year of 2001.



The next month I called a different person said they didn't

know how the other one did that (even though it was documented) but they wouldn't honor it. Finally today they told my husband after we really started getting angry that ok, they would honor it but would not give it for the 1st six months of 2001, only from the time the lady promised for one year and so if I cancelled my contract because I was mad, too bad, no

more credit.



Then they made it seem like they were doing me a favor by

crediting me my roaming charges every month when I called and sat for half an hour on the phone as they told me I had to do. I told them not to dare and even bring that up since it was their mistake and was told, by a supervisor who sounded 15 years old that MCI reserves the right to CHANGE YOUR CONTRACTED PLAN AND BILL YOU EXTRA FOR ROAMING WITHOUT NOTIFYING YOU

and that they were only crediting me for roaming as a CURTESY. For the first time in my dealings with any company in my entire life, I raised my voice and even cursed in frustration. By the time I got off the phone I was shaking and in tears. This is a matter of 60 dollars.



If I billed them for the 1 and one half conversation I had today I could charge that much in 25 minutes. I only say this to demonstrate that the issue is beyond money. This company needs to be legally controlled. However is willing to go to bat with me, let me know.

They filed the following rebuttal to the above Rip-Off Report:



Their email: lshepard@kdhe.state.ks.us

Their name: Linda Shepard



Their relationship to the company: Consumer Suggestion



Rebuttal:

I have only been a member for a short time and worldcom would not activate my phone. I wanted out of the contract after waiting over a month to get activated which they said it would be 72 hours that turned out to be a month. They had broken their contract and refuse to let me out of the contract. Now that my phone is activated it will not do anything the booklet shows it to do. I cannot even get my voice mail activated and they

say your password is your phone number. Well it does not work. It will not show peoples calls on my phone either. I think I have a bad phone or a phone that does not go with the booklet like they say. This was an add that I got in the mail and called the number and got a free phone if you subscribe with good offers.



The people at worldcom make you wait over 40 minutes before your call is answered. One day it took over an hour of waiting on the phone. This is redicoulous. Then they will not let you talk

to a manager and they say they are gone for the day and then they put you on hold for another 20 minutes and everytime I called I got a different answer to the same question.



If I would have known that this was going to be a rip off company I would have never went with them. They have broken

their contract by giving me a bad phone that will not do anything. Then the stupid antenna broke right after I got it activated. This company sucks big time and I want out of the company. I guess I will have to go to the Attorney Generals office and file a claim so I can get out of their false contract. I cannot believe that there are so many scams out there

and they all look legit. I cannot believe that they are getting away with what they are doing. If I have anything to do with it they will not get away with it with me. I am a fighter and I will not give in or give up like they think I will and that is what they want so they will not get caught being ripoffs.

They filed the following to the above Rip-Off Report:



Their email: vmg92804@yahoo.com

Their name: andrew hong



Their relationship to the company: Consumer Suggestion



Rebuttal:

you are right, these guys are rude and do not listen to anything the customer says. First off, if you call them, you're on hold for 30 mins. And if you get to talk, the operator is rude and absolutely no help. I asked my operator to speak to the supervisor and she said, "no." unbelievable. And she basically said I was lying until I faxed her my proof of errors on my blll. Never experienced anything like these bunch of idiots.

They filed the following to the above Rip-Off Report:



Their email: vmg92804@yahoo.com

Their name: andrew hong



Their relationship to the company: Consumer Suggestion



Rebuttal:

you are right, these guys are rude and do not listen to anything the customer says. First off, if you call them, you're on hold for 30 mins. And if you get to talk, the operator is rude and absolutely no help. I asked my operator to speak to the supervisor and she said, "no." unbelievable. And she basically said I was lying until I faxed her my proof of errors on my blll. Never experienced anything like these bunch of idiots.

They filed the following to the above Rip-Off Report:



Their email: vmg92804@yahoo.com

Their name: andrew hong



Their relationship to the company: Consumer Suggestion



Rebuttal:

you are right, these guys are rude and do not listen to anything the customer says. First off, if you call them, you're on hold for 30 mins. And if you get to talk, the operator is rude and absolutely no help. I asked my operator to speak to the supervisor and she said, "no." unbelievable. And she basically said I was lying until I faxed her my proof of errors on my blll. Never experienced anything like these bunch of idiots.

They filed the following to the above Rip-Off Report:



Their email: vmg92804@yahoo.com

Their name: andrew hong



Their relationship to the company: Consumer Suggestion



Rebuttal:

you are right, these guys are rude and do not listen to anything the customer says. First off, if you call them, you're on hold for 30 mins. And if you get to talk, the operator is rude and absolutely no help. I asked my operator to speak to the supervisor and she said, "no." unbelievable. And she basically said I was lying until I faxed her my proof of errors on my blll. Never experienced anything like these bunch of idiots.