WOW Internet And Cable Changes ips of their backbone routers to hide downtime. Worst ISP in the USA Carol Stream Illinois

WOW Internet and Cable is one of the worst ISPs I've ever used. I changed service from their 5mbit pipe, to the 15mbit pipe. Big mistake. Their 15mbit pipe was more like 10mbit, and I started noticing that I couldn't access certain pages. Well... as a computer technician, I tracerouted the urls, and found a certain 12. class-a backbone router down and the problem. I called them, and at first after denying the problem, they admitted that this issue did exist, and it effected over 500 clients in the Columbus Ohio area. I told them I couldn't run my business without internet, that I needed this back up, and they told me that it would be back up within the next few days.

This persisted for 10+ days, where I could not do even the simplest tasks online. I finally was forced to change service. When I called WOW to disconnect the service, their routine of switching me from person to person got so old that I was forced to file a complaint with the BBB. They continued to bill me for 3 months, even after service was disconnected.

traceroute to yahoo.com (206.190.60.37), 30 hops max, 52 byte packets
1 192.168.1.1 (192.168.1.1) 0.240 ms 0.201 ms 0.556 ms
2 * * *
3 172.31.34.238 (172.31.34.238) 11.180 ms 12.466 ms 15.390 ms
4 12.118.224.29 (12.118.224.29) 25.724 ms !A 23.887 ms !A *

I have days of tracelogs where this 12.118.224.29 router is down. Then it mysteriously changes ip on another day:

3 172.31.34.238 (172.31.34.238) 8.991 ms 7.906 ms 12.207 ms
4 * 12.118.224.25 (12.118.224.25) 21.155 ms !A 19.941 ms !A

Same router, same route. I've filed a complaint with the FCC against them, and with my local news station. They changed the ip of this router multiple times to make it look like everything was ok with their service.

Daniel
Columbus, Ohio
U.S.A.