• Report: #1027097

Complaint Review: WOWCUBA

  • Submitted: Mon, March 11, 2013
  • Updated: Mon, March 11, 2013

  • Reported By: WIN555 — Nationwide United States of America
Internet United States of America

WOWCUBA Car Rental in Cuba WOWCUBA Poor costumer service, charging card while away Internet, Internet

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I am VERY disappointed with WOWCUBA (service and prices). I requested over the Internet a car reservation at Holguin airport.  Ive received no confirmation e-mail from them for 3 days, so I decided to email them to cancel my request.  As I was in the plane on my way to Cuba, my
card was processed and charged.

Arriving in Cuba, it was by luck that I came upon the rental agency who told me they had a contract
under my name!  I couldn't believe it!

Of course, the price was almost 100$ more with WOWCUBA than simply renting with the agency there.  We called WOWCUBA and their service over the phone was rude, aggressive and very unprofessional.  They mentioned that there was a 250$ cancellation fee (out of 400$!) if I decided to cancel.  Overall, it was bad, poor organization from their part.  I strongly recommend travellers to simply get there and handle rentals from the airport.

This report was posted on Ripoff Report on 03/11/2013 03:28 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wowcuba/internet/wowcuba-car-rental-in-cuba-wowcuba-poor-costumer-service-charging-card-while-away-interne-1027097. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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