I ordered a wig for someone who lost a large portion of her hair from surgery. I ordered one from a picture, paid for it on 10 Aug 2004 in the amount of Wig $24.95, Shipping $5.95,Total $30.90. I received it on 14 Aug 2004. When I received the wig, the color looked nothing like the picture, so I got a return authorization number, put it back into the same box, tags still in place, and sent it back on 15 Aug 2004. No one had ever, even, tried it on!
Days passed and on 22 Aug 2004, I inquired about it. On 23 Aug 2004, WOW WIGs responded that it was being processed with no mention of any problem. On 26 Aug 2004, I saw a credit of $9.95 on my checking account from them. I emailed them again on 4 Sept 2004, asking for the status. On 5 Sept 2004, I received this response:
"The wig you returned was not in acceptable condition and was discarded. Although we coudn't give you an exchange, we issued a minimum refund less the shipping charge and restocking
fee on August 24, 2004. Please follow our exchange policy next time." Thank you for shopping at WOW WIGs.com.Exchange WOW WIGs.com
I followed the exchange instructions to the "T"! And what is this shipping charge? I paid to ship it back! And if they threw it away, what is the restocking fee?
What it seems like to me is, they picture one thing, ship you another, knowing you have to return it. Then, once they have your money, they tell you the return was unacceptable even though you sent it back in the very same condition you received it. You have no way to prove otherwise. They never mention, at any point, that you won't be getting an exchange, refund or replacement. In essence, I just handed them $20.95 with nothing to show for it!
What a way to make money. Why didn't I think of this???
Spencer, NC, North Carolina