Report: #409271

Complaint Review: WPI Friends

  • Submitted: Wed, January 07, 2009
  • Updated: Tue, January 27, 2009
  • Reported By: Collegedale Tennessee
  • WPI Friends
    www.wpifriends.com
    Internet
    U.S.A.

WPI Friends Charged money to my account that wasn't supposed to be Los Angeles California Internet

*UPDATE Employee: Reply from iFriends

Show customers why they should trust your business over your competitors...

WPI friends was listed as free of charge. Since my first visit, I have not been able to access the site and more than $100 has disappeared from my checking account.

The billing that shows up on my account statement only lists a total of $7.50. It does not give any indication on where the other money went.

Kevin
Collegedale, Tennessee
U.S.A.
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This report was posted on Ripoff Report on 01/07/2009 04:00 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wpi-friends/internet/wpi-friends-charged-money-to-my-account-that-wasnt-supposed-to-be-los-angeles-california-409271. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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#1 UPDATE Employee

Reply from iFriends

AUTHOR: Sarah - (U.S.A.)

Using the information provided on RipOffReport by Kevin, we located the two accounts that he created with the iFriends service.

Shortly before Kevin wrote the above complaint, he used our online help form and requested that his account be cancelled. The accounts were cancelled on January 7, 2009, as Kevin requested. On January 8, Kevin called our Customer Care department. He again asked that his account be closed. The Customer Care representative confirmed that the accounts had already been closed, in response to Kevin's earlier request. The representative gave Kevin the cancellation number for the accounts. At no time during the call did Kevin request that any charges be refunded to him, nor did he request additional information about the charges.

Basic iFriends membership is free. Kevin was billed because, on each of his two accounts, he chose to access several premium pay-per-view areas of the service. These areas carried per-minute charges. The charges were clearly and conspicuously disclosed in advance, and Kevin affirmatively chose to enter those premium areas. We will be happy to provide Kevin with a detailed report of his activity and usage on the accounts, and if he wishes, to review each individual charge with him. We encourage Kevin to contact our Customer Care Department, which is open 24 hours a day, 7 days a week, and can be reached by calling 1-800-243-9726 (a toll-free call from the US).

Our company has an exemplary 13-year-record with all of the leading consumer protection agencies, and we are an industry leader in developing online consumer best practices. Every one of our web services is verified by TRUSTe to be on its sealholder list of the most trustworthy online businesses.
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