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Report: #223451

Complaint Review: WPI*FRIENDS VIP - Internet

  • Submitted:
  • Updated:
  • Reported By: North Augusta South Carolina
  • Author Confirmed What's this?
  • Why?
  • WPI*FRIENDS VIP Internet U.S.A.

WPI*FRIENDS VIP RIP-OFF!! WPI*FRIENDS WHO ARE THEY? Internet *EDitor's Suggestions on how to get your money back into your bank account!

*Author of original report: IFRIENDS ARE FULL OF IT!

*UPDATE Employee: Reply from iFriends/WebPower Customer Service

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WPI*FRIENDS VIP has been charging my bank account $6.95 for months! I am SICK of it!!! I have no idea how to contact them or even WHO they are! This month I was shutting down a bank account they were taking the money out of....they got to it befor I could! I had taken ALL of MY money out of the Wachovia account and then they hit it. It ended up costing me $36!!! I am SO sick of this! If anyone knows WHO they are or how to stop/ get my money back from them... PLEASE HELP! Yes, I have contacted Wachovia about this... I dont think they can help.

Adam
North Augusta, South Carolina
U.S.A.


EDitor's Suggestions on how to get your money back!

HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO:

Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.

According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: we could not do anything for you or you waited too long; it has been more than 60 days.

If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.

Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!

DO NOT TAKE NO FOR AN ANSWER!

Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.

And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.

Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.

If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.

CHARGES TO YOUR CREDIT CARD

If the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.

Remember Don't let them get away with it! Make sure they make the Rip-off Report .. The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action.

And good luck Let us know how you do!

ED Magedson Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com

Don't let them get away with it.
Make sure they make the Rip-off Report!

We are not lawyers.
We are not a collection agency.

We are Consumer Advocates.
...the victims' advocate

WE are Civil and Human Rights Activists

We are a Worldwide Consumer Reporting News Agency
...by consumers, for consumers

CLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.

This report was posted on Ripoff Report on 12/02/2006 02:53 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wpifriends-vip/internet/wpifriends-vip-rip-off-wpifriends-who-are-they-internet-editors-suggestions-on-how-223451. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
0Author
2Consumer
0Employee/Owner

#2 Author of original report

IFRIENDS ARE FULL OF IT!

AUTHOR: Adam - (U.S.A.)

POSTED: Tuesday, December 12, 2006

HAHA!!!!! They are FULL OF IT!!! They DID see that I was being charged wrongfully and refunded all of my money!!!!!!!! Have anything else to say iFriends/WebPower Customer Service????????? The best thing you can do is stay out of my bank account!!!

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#1 UPDATE Employee

Reply from iFriends/WebPower Customer Service

AUTHOR: Steve - (U.S.A.)

POSTED: Tuesday, December 12, 2006

Due to the anonymous nature and limited amount of information provided in this complaint, we are unable to locate an account matching the details provided by Adam. However, the scenario presented in Adam's complaint is not one that realistically could have occurred on our site. Our toll-free telephone number is posted prominently next to every charge on every credit card bill a customer receives. Additionally, a link to telephone and email contact information is provided on every page of the website.

We have encountered two distinct forms of internet credit card fraud in some internet transactions that we have processed:

1. "True Person Fraud" (also known as "Friendly Fraud"), in which a cardholder falsely denies ordering products and services online, is one of the fastest-growing forms of credit card fraud, according to credit-card industry executives. In this form of fraud, cardholders are perpetrators and merchants are victims.
2. "Identity Theft," in which the criminal gains access to sensitive personal information, including credit-card details, and uses that information to defraud cardholders and merchants. In this form of fraud, individual thieves are the perpetrators, and cardholders, merchants, and the parent credit-card associations are collectively victims.

Based upon Adam's post, we are unable to determine whether this is a case of true identity theft and credit card fraud or simply a case of a joint cardholder failing to recall a visit to our web site. If he has not already done so, we encourage Adam to contact our office so that we can cancel the account that may have been established, refund any charges incurred, block any further charges from being incurred with our service, and investigate the circumstances surrounding the creation of this account. Our Customer Service Department can be reached 24-hours-a-day, 7-days-a-week at 1-800-243-9726.

We sincerely apologize if the membership created with Adam's information caused him to receive overdraft charges to his account. Unfortunately, because the bank or credit card company assesses overdraft charges, we would be unable to refund overdraft charges that originate from other companies. We are, of course, happy to refund any charges that we may have billed. We truly regret any misimpression that Adam may have about our services and our company. Our company has a spotless 11-year-record with all of the leading consumer protection agencies, and is well-recognized as an industry leader in the development of model consumer best practices in its internet business segment. Every one of our web services is verified by TRUSTe to be on its sealholder list of "the most trustworthy online businesses." The members of the iFriends online community are very important stakeholders in that service, and we place enormous value on making sure they feel satisfied with our service.

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