WU-Yi Source trouble returning product Billings Montana

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

Thanks,

I went through the whole mess like all of you and then got the address: Ms. Linda, 1302 - 24th St. West, #350, Billings, MT, 59102. They don't need any special numbers.

This way you can make sure you get the tea back to them in the allowed time. Then contact the Better Business Bureau. Wu-Yi totally ignored them until a week after the case was over, and then sent me a check for the total amount! (It was a personal check, and I sure wish I would have kept his name and address to give everyone here:-)

Customer Service did finally return my emails. I checked on the refund and was told first it had been refunded to check my on line banking account, then when I did not get it after a week they checked further & found they were having issues with their merchant account and I would get a check in the mail. The customer service person was very sorry for the inconvenience and I did get the check in the mail yesterday. I think it is possible this company has just grown too fast to be able to keep with with all the emails etc. I am glad they did honor their return policy.
Keep trying is all I can say.

Hello,

There are many reasons that a customer would not receive one of our emails such as them having a spam blocker on etc. We do ask questions before we give out a return because majority of the time the customer is unsatisfied because they have been using the product wrong and not losing weight. So when a customer will explain the problem we can find out where things have gone wrong and point them in the right direction to lose weight. We have a very high success rate and have many very satisfied customers that have wished to return their order but we using it wrong and ended up with very impressive weight loss results when using the product properly. If a customer will answer the questions and they truly are unable to lose weight with our product we will issue a refund for them, not a problem!

Thanks
Mark
Wu-Yi Source

I finally got a reply with an address to return the product and an "RMA" number. They indicated refunds are processed every two weeks & they
will email me when they have refunded me. My husband mailed back the package today. I will update again when my account is credited. Keep emailing them with your request to return product!