• Report: #347288
Complaint Review:

WU-YI Source

  • Submitted: Thu, July 03, 2008
  • Updated: Fri, December 25, 2009

  • Reported By:Yakima Washington
WU-YI Source
5300 Ontario Mills Parkway Ontario, California U.S.A.

WU-YI Source Claiming they did not get my cancellation notice because they changed their e-mail Ontario California

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I decided to give the tea a try and found out they my doctor did not think the tea would be good for me so i called the number provided and got an automated service telling me they only except cancellations in writing and then gave me an email address (that does not work anymore)

i sent the email on 6/21 and noticed that no one had gotten back with me. i checked my bank statement and see they took more money from my account.

i called them today and found that the email i sent my cancellation to was cancelled and replaced by another, found that i can not get my money back until the tea comes to my house, i then return it, and then another 3-4 days after they get the product back i will get my refund (less shipping and handling).

I had a real hard time understanding the lady on the phone because there was a bad connection on their side - the phone call took about 20 minutes bacause I had her repeat everything several time until I understood.

Due to this big mess I am out $65 and will get the refund sometime in the near future (not sure when depends on when they recieve the product)

Yakima, Washington

This report was posted on Ripoff Report on 07/03/2008 03:46 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wu-yi-source/ontario-california-91764/wu-yi-source-claiming-they-did-not-get-my-cancellation-notice-because-they-changed-their-e-347288. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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