• Report: #397980
Complaint Review:


  • Submitted: Thu, December 04, 2008
  • Updated: Sun, December 06, 2009

  • Reported By:aberdeen South Dakota


*UPDATE Employee: Hello,

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WU-YI SOURCE. This company is a major scam. I am sorry if you have gone through this just like the others here and I caution and applaud you if you are reading before.
This company seemed like a great deal at the beginning. I love tea and thought why not loose some weight doing it in the process. They had celeberties that I trusted on the site and made it sound more appealing. But they were no different than any other company.

I purchased the tea on 10/27/08. I was charged with the 4.95 to cover the shipping for my FREE trial. After receiving the product I was majorly disappointed and contacted the company to return the product for a refund. When I contacted them I had recently looked at my bank account and noticed a $59.95 deduction for this company. I stated this to them and was told that it was in the terms and conditions that I had agreed to from the beginning. 11.3.08, and 12.2.08 I was charged with a 4.95 'WEB ACCESS' charge to a company I knew nothing about. I called the company and received nothing but a recording. The second charge was for 9.95 on 12.2.08 and when I called the number I actually received a voice. They said they had cancelled my 'MEMBERSHIP' and would receive no more additional charges.

I sent back the tea and am currently waiting for my refund. I realize that I caught this early compared to some but am still a victim to this scam. I should have knew to LOOK UP the site information and would have saved myself this trouble. But I didn't.
Here is an excerpt from my conversation with a assistant regarding my refund:

kimberly: will i receive my refund
Olivia: Definitely, you will be refunded the $59.95 charge fully.
kimberly: and no more charges will be debted to my account
kimberly: so how long will my refund take??
Olivia: Yes, you will not be charged any further.

Olivia: You can have a chat with us at anytime for further assistance. Its a matter of days for the whole matter to get resolved.
kimberly: ok i will be in contact to make sure that this refund goes all the way through
Olivia: Ok
Olivia: Is there anything else I can help you with?
kimberly: no that will be all
Olivia: Thank you very much for chatting with us today. We hope the rest of your day is an excellent one.

Keep asking them about your money refund to make sure THEY understand you mean it.

Isn't it funny how thye will be nice and "oh have a nice day???" gee

aberdeen, South Dakota

This report was posted on Ripoff Report on 12/04/2008 05:17 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wu-yi-sourcecom-tea/ontario-california-91764/wu-yi-sourcecom-tea-fraud-scam-number-of-additional-unauthorized-additions-to-account-397980. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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Updates & Rebuttals

#1 UPDATE Employee


AUTHOR: garry gellner - (United States of America)


If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 866-989-8949 and we will be happy to walk you through the entire cancellation process.You can contact us via Email also using this Email ID: support@wuyisource.com

Your satisfaction is our number one concern,

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