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Report: #1142634

Complaint Review: www.carmonkeys.com - Internet

  • Submitted:
  • Updated:
  • Reported By: anonymous — Rocklin California
  • Author Not Confirmed What's this?
  • Why?
  • www.carmonkeys.com Internet USA

www.carmonkeys.com Rip-off, send you wrong parts and don't want to take it back, only at your expense on-line based Internet

*UPDATE Employee: Give me more details please

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Company is a rip-off. Ordered a replacement engine for C10 pickup and received an engine for a Camaro. Wanted to get an engine out of a C10 pickup with VIN "F" and received Camaro engine for VIN H or G. Core of engine is the same (305) but fly-wheel, exhaust manifold etc. aren't and I wanted an engine that match my VIN. They attempted to send me parts piece by piece make the engine work, which I refused. This is not what I placed the order for. The order clearly stated C10 Pickup, VIN "F" and it did no say "or equivalent". They would take the engine back if I paid for return shipping and a 20% handling fee. Shipping is multiple hundred Dollars and I am not willing to pay for this since they shipped the wrong item. I had the same experience as previous complaints stated. Very rude customer service if you can get a hold of someone. Be prepared to honestly wait for hours on the phone to get a hold of someone and when you do, they don't call or email you back anyhow. I am persuing legal action and I can only advise others not to do business with them. They have a very professional WEB-site, but under the hood is junk. They also try to cover their as.. by stating for example: Not picture of actual engine. This is understandable but it does not even come close. I assumed is would be something similar but what I got is a filthy piece of junk (right out of a Camaro junk car), put on an old tire strapped to a pallet. Besides it being filthy, totally covered in grease etc., it was the wrong engine. Businesses like this should be shut down since everything is very dishonest.

This report was posted on Ripoff Report on 04/29/2014 09:54 AM and is a permanent record located here: https://www.ripoffreport.com/reports/wwwcarmonkeyscom/internet/wwwcarmonkeyscom-rip-off-send-you-wrong-parts-and-dont-want-to-take-it-back-only-at-1142634. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content

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REBUTTALS & REPLIES:
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#1 UPDATE Employee

Give me more details please

AUTHOR: JohnB - ()

POSTED: Thursday, May 08, 2014

We always try to make our customers satisfied and I would like to know more about this order. Provided information is minimal and certeinly describe everything from this buyer perspective. I don't know specific details of this but order number will definitely help.

We sell used engines and not remanufactured. And we don't clean them to make them look better then they really are. In some cases parts are 20-30 years old and may show some wear. We make sure that parts work and not how they look because there are used parts.

A lot of parts are interchangeable between vehicles and we use industry standard Hollander codes to identify them. So customer may get part from another model but this part is guaranteed to work in particular customer car. 

We also offer 5 years unlimited mileage warranty - best in the industry. Hundreds of customers that we serve monthly are the best proof of our professionalism and dedication to customers.

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