Complaint Review: www.coachoutlet.com - Internet
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- www.coachoutlet.com Internet USA
- Phone:
- Web: www.coachoutlet.com
- Category: Clothing Stores
www.coachoutlet.com Not able to cancel online Order after you process Internet
*Consumer Comment: This is a scam site
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Hi all
I file this complain because I have place an order in mistake and looking for cancel the order and place other one with different color. I call the CSR of couch in around 2 hours after I receive the confirmed odder email. I found I had place the wrong color so I call the csr to cancel the order. They told they cannot cancel the order, only way to getting refund is refuse the shipping.
Do I did what they told refuse the shipping from DHL, and its take up to 1 month to getting the refund. They only refund 1/3 of the price I have be charge of my credit card and told others are the fee for shipping and duty.
My point of view is why I not able to cancel the order before ship out??? Why I need to paid the unnecessary fee for shipping and Duty?? It is 1/3 of the product price. Even they never told will charge on the shipping and duty before the credit card posting the fee is 180 not 120 the stuff I should pay.
its total not fair for a customer file a cancel order process and still need to pay for unnecessary fee, this is the most unhappy online shopping experience company I never had in my pass 5 years.
THANK YOU COUCH FOR YOUR LESSON ~~~~~~~~~ I WILL MAKE YOU FAMOUS ~~~~~~~~~
This report was posted on Ripoff Report on 06/04/2015 12:01 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wwwcoachoutletcom/internet/wwwcoachoutletcom-not-able-to-cancel-online-order-after-you-process-internet-1233496. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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#1 Consumer Comment
This is a scam site
AUTHOR: Stacey - (USA)
SUBMITTED: Thursday, June 04, 2015
Coach does not have a website like this - these are cheap knockoff purses made in China uploading websites pretending to be Coach just like the Vuitton, Kors, Gucci and all other websites that promised cheap prices. Therefore you best bet it to do a chargeback with your cc or dc.
The purse is COACH not COUCH!!! NO wonder - your spelling skills would make a 1st grader laugh.
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