Complaint Review: www.dogfood.com.au - Internet Internet
- www.dogfood.com.au Unit 1. 59 to 61 Edwards St, Riverstone, 2765. NSW Internet United States of America
- Phone: 1300 13 70
- Web: www.dogfood.com.au
- Category: Pet Shops & Supplies
dogfood.com.au vets.com.au This company never sends the item you've paid for and refuses to issue a refund. Internet
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I purchased dog food from this company and they only delivered hald my order. After weeks of leaving messages on thier 'hotline' (which it turns out isn't manned) and them telling me that the rest was "on it's way" (but never arriving), I eventually asked them for a refund. 'Ivan' of the company flat out told me that he wasn't going to give me one.
Ivan's representation of the company is also questionable; in previous conversations he has asked me if I ever travel to his location as he was "impressed" with me and would like to meet me. I am not sure if this was a veiled threat or a pitiful attempt at flirting, but either way it is unprofessional and unwelcome.
Needless to say, the remainder of my order has never arrived, nor have I received my money back.
I have since heard similar stories from other ex-customers, including refusal to give a refund for items not received, and bags of food being delivered with tears in them as if rats have eaten through the packaging.
Think twice before ordering through this company.
This report was posted on Ripoff Report on 10/31/2009 04:51 PM and is a permanent record located here: https://www.ripoffreport.com/reports/wwwdogfoodcomau/internet/dogfoodcomau-vetscomau-this-company-never-sends-the-item-youve-paid-for-and-refuses-t-517933. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Ripoff Report has an exclusive license to this report. It may not be copied without the written permission of Ripoff Report. READ: Foreign websites steal our content
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