• Report: #1130558
Complaint Review:


  • Submitted: Thu, March 13, 2014
  • Updated: Thu, March 13, 2014

  • Reported By: broken_glass2008 — Welland Ontario
Internet Israel

www.dutyfreedepot.com buy cigarettes online, online cigarettes, cigarettes, duty free cigarettes, duty free, smokes Rishon Letzion Internet

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 This website is a huge rip off. They state duty free. Nothing ever mentioned about paying an outragious price at your door for duty! I bought 2 cartons of ciagrettes for retail price and was charged $63 at the door for "duty".

The website is also trys to be real sneeky. They sent me this email below after I purchased my order. :

Regarding your order:5****8 placed on 2/14/2014 at www.DutyFreeDepot.com
Please be advised that the name appearing on the credit card/Echeck/ACH holders' statement can be one of the following names:
For Visa:"www.Shoppingkings.com", "www.Perfume-online-store.net" or "+12097628506 VGOSI.COM SHANGHAI CN","GUI LIN TANG CHAO GUO SHANGHAI CN","+16506189558 UP4U.BIZ SHANGHAI CN"
For Echeck:"Synapse Merchant-SuperPet".
Sometimes depending on the bank statement format, this descriptor may appear only partially.

A new policy by our credit card processor may involve our bank calling you to inquire about the nature of your order at our Duty Free web store. In addition.

In case you are asked, please approve the purchase and at the same time please do not mention the nature of the item/s purchased if they are Cigarettes, Tobacco or Spirits but rather mention perfumes,cosmetic or accessories products.

Please Note: All cigarette orders will be shipped as follows: one or two cartons at a time per parcel, with a few days interval between them.
Should the first part of your shipment exceed the 21 business days period for arrival, please contact us directly at support@dutyfreedepot,com
If a dispute arises, we urge you to contact us in order to try and resolve this matter. If you have any questions about this order, please contact us at: support@dutyfreedepot.com Billing inquiries should be directed to: service@dutyfreedepot.com
Yours Sincerely,
The dutyfreedepot Team
www.dutyfreedepot.com Tel:  +1 (800)-865-7043 Fax:  +1 (866)-834-0724 



Not to mention, they want you to be discreet about the order you have placed. But yet when I got my order "right on the box" it states "CIGARETTES". One big rip off!

This report was posted on Ripoff Report on 03/13/2014 03:08 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wwwdutyfreedepotcom/internet/wwwdutyfreedepotcom-buy-cigarettes-online-online-cigarettes-cigarettes-duty-free-cig-1130558. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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