• Report: #1113559
Complaint Review:


  • Submitted: Tue, January 07, 2014
  • Updated: Tue, January 07, 2014

  • Reported By: Lee — SANTA MONICA California
PO BOX 639 KIRKLAND, Washington USA


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I researched companies online looking for the best cloud storage service out there.  I chose JustCloud.com because they offered "unlimited storage".  I signed up and paif their annual fee, then I downloaded the software and straight away it detected my Raid external harddrive, which had approx 2TB used and 2TB free space, I was told that I needed to pay extra to back that drive up, I paid another fee and it started uploading.  After one month of constant uploading, 24 / 7 they had only backed up 1/3 of the 2TB that I needed to back up, naturally I was disgusted by this, I contacted the customer support at Justcloud and they just kept responding with a semi automated reply, a reply that was standard, pre written.  After getting very irrate with them someone replied and stated that I should pay an additional fee for a service that they call "super charged", which I did, but within a few days I realised that the only thing that was being supercharged was my credit card.

I complained again and they tried to tell me that it must be my upload speed, because they had super fast speeds on their end.  I told them that my upload speed was 8MBS, I tested it, but their service was only able to upload at approx 1MBS, even after the "turbo charged" add on.

After approximatley 3 months (yes three months) the 2TB raid hard drive was 95% backed up and justcloud sent me an email stating that I needed to upgrade to "business service" which had a monthly fee.  Naturally by this time I realise that I had been totally jipped.

I sent them an appeasing email stating that I was OK with the service and that I had and that I did not wish to upgrade, I also asked them to specifically tell me exactly where and how I had exceeded the services covered under the plan that I was currently on, they did not reply, I sent another email asking again, why I needed to upgrade, no reply.

The next trick up their sleeve was to block me from any further uploads, the software started up every morning and I could see it reading my new files on the raid drive, it looked as though it was working normally, but then when I tried to send a link to someone so that they could view some photos via Justcloud, I realised that my new files had not been backed up.  I contacted customer support and let them know about this error.  They responded and told me that my account had been suspended from uploading and that I needed to upgrade if I wished to continue using their service.  I do not know how long ago they blocked me from uploading, but I did not receive any notification from Justcloud stating that I had been blocked.

Since this time I have researched the company and it appears that they are doing this to many people, my case is not unique.  Justcloud has added some verbiage to their website about their "personal use, Unlimited package" haveing some restrictions about bandwidth usage and space limits, however at the time I signed up and paid, their was no specifications about limited space usage.  Just clouds software picked up my Raid harddrive and clearly stated that they could "Back it up", the software read the 2TB that has been used and offered to back it up for a fee, they didn't say, we will back up 1.7TB then ask you for more money. I believe the practises of Justcloud are a fine example of False advertising and I am sure that a good Class action lawsuit attorney could find a slew of other violations in their business practises.  I only hope that someone starts a class action lawsuit against this copany.


This report was posted on Ripoff Report on 01/07/2014 09:32 AM and is a permanent record located here: http://www.ripoffreport.com/reports/wwwjustcloudcom/kirkland-washington-98083/wwwjustcloudcom-false-advertising-false-promise-terrible-product-terrible-service-1113559. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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