• Report: #850696
Complaint Review:


  • Submitted: Thu, March 08, 2012
  • Updated: Tue, March 20, 2012

  • Reported By: Unhappy Customer — Ohio USA
NOT GIVEN ON WEBSITE Internet United States of America

laptopscreen.com Replacement Laptop Screens, Internet

*Consumer Comment: From the Horses Mouth

*General Comment: be more careful next time.

*General Comment: Re: BBB

*Author of original report: If So Why?

*UPDATE Employee: Re: BBB

*General Comment: ...

*Author of original report: FINALLY

*UPDATE Employee: Facts are facts

*Author of original report: NOT TRUE

*UPDATE Employee: Facts:

*Author of original report: You are still ripping people off!

*Consumer Suggestion: Comment as a tech. (Not affiliated with laptopscreen.com).

*Consumer Comment: Part Number

*Consumer Suggestion: Comment as a tech. (Not affiliated with laptopscreen.com).

*Consumer Comment: comment

*Consumer Comment: Nope

*Consumer Comment: More on the part they sent you

*UPDATE Employee: Explained

*Consumer Comment: Hey Employee-Explain This

*UPDATE Employee: Incorrect pretenses

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No doubt these people are in business to RIP YOU OFF. I had searched the website www.laptopscreen.com and searched by model number of my Dell XPS M1330 computer. The site listed two screens. Apparently Dell only ever put one type of screen in this model and www.laptopscreen.com lists 2. Bait and switch is the term...Anyway when I tore down my laptop only to find they sent the wrong screen. I contacted them only for them to tell me I ordered the WRONG ONE....hmm their website says they have two and one is out of stock. I am going to figure it is always out of stock and the want you to send them an additional $15 to send you a label to send it back to them. They also are persistent in not letting you send the part back at your expense. The website states all packages will be refused. Well I cannot send back anyway since they do not list a physical address. Starting to look like a scam so I contacted Chase and they were kind enough to reverse the charges. Here is how the communication with www.laptopscreen.com has gone thus far. (see attached for the website screenshot). [continued below]....

Order 1330628299: You sent wrong screen
Support ticket number 87954 (Open)

Mar 06, 2012 14:17:52
Customer wrote:
The screen I received today is not compatible and will not work. How do I get the correct screen for my Dell XPS M1330? The one I received has entirely different plugs LP133WXI is the number on the one you sent...photos attached marked "Mine" & "Yours" [Your file has been uploaded][Your file has been uploaded]

Mar 06, 2012 14:20:10
Scott wrote:
Your old screen has LED backlight, while you have selected one with CCFL backlight. These two screen types are not interchangeable. Please see steps below for a prompt refund,a s the LED screen you require is not in stock.
Please check this links: Upgrade or downgrade of the LCD resolution. Upgrading from CCFL to LED backlight Correct backlight type for your new screen

Mar 06, 2012 14:20:29
Scott wrote:
Shipping the screen back for exchange or refund. Due to customs duties and taxes applied to all International parcels coming in to Canada the only way to return the screen is to use return shipping label provided by us. WARNING! All parcels without our shipping labels will be refused, no exceptions. Steps to follow:

1. You pay return shipping fee (just $15 for continental USA, see Pay for Return shipping link below).
2. We issue RMA number and create return shipping label for you.
3. You will download the label from this ticket and use it. Detailed instructions will follow.
Click here to pay for your return shipping label

Mar 06, 2012 15:01:48
Customer wrote:
Are you INSANE.....I ordered it BY MODEL NUMBER.....

Mar 06, 2012 15:04:53
Customer wrote:
If this is the case why does this screen come up when you choose MY MODEL...ripoff Canadians
[Your file has been uploaded]

Mar 06, 2012 15:05:51
Customer wrote:
Get ready for a Chargeback from my Credit Card company

Mar 06, 2012 15:16:19
Customer wrote:
I have contacted my VISA and reversed the charges. How would you like this
returned at your cost?

Mar 06, 2012 23:05:45
Felix wrote:
Thank you for the information provided. If you have in fact contacted your credit card issuer, then we have to wait to for them to contact our company. Otherwise, we will gladly issue full refund as soon as the screen is returned to our warehouse, see post of Mar 06, 2012 14:20:29 to continue, please. Thank you.

Mar 07, 2012 15:00:22
Customer  wrote:
Send me a label so I can return.

Mar 08, 2012 11:01:25
Scott wrote:
Please see post of Mar 06, 2012 14:20:29 to receive a return label. If you have in fact contacted your credit card issuer, then we have to wait to for them to contact our company.

This report was posted on Ripoff Report on 03/08/2012 12:52 PM and is a permanent record located here: http://www.ripoffreport.com/reports/wwwlaptopscreencom/internet/laptopscreencom-replacement-laptop-screens-internet-850696. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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4Author 16Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Comment

From the Horses Mouth

AUTHOR: Nah - ()

First off, great website & good idea as long as it remains balanced.

I am a computer tech & have used these guys for years.
They have NEVER messed up any of my orders & they are professional, capable, reasonably priced & efficient.

I know from dealing with the public that sometime honest mistakes happen & if the business gets a chance to make good they will (that's a generalisation but the majority of business owners are basically honest).

I also know that some people are never happy deciding beforehand that the product or service they seek is worthless, others break things but blame the business & some have serious mental health issues.

All I can do is speak from experience.

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#2 General Comment

be more careful next time.

AUTHOR: Objective1 - (U.S.A.)

HP/compaq has a habit of changing part numbers in mere days. just because it says its compatible today does not mean it will work tomorrow. as a depot technician i give you this bit of advice. quadruple check compatibility. it the plug looks different in a fuzzy picture it most likely will not work. its always best to get OEM parts from say hp, dell or whoever made the thing in the first place. very seldom do i go outside of manufacturer for parts. sure it costs more but my clients are happy to have it the way it was out of the factory.
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#3 General Comment


AUTHOR: LSB - (United States of America)

Our volumes are about on par, but it seems that our Lower Mainland BBB is very strict.

All of the comparable US suppliers with comparable number of complaints have A/A-/A+.

It's a little frustrating to say the least.

But all we can do is keep on going and address issues one at a time.

We take very much pride in what we do, since most everything is done in-house, and we put a lot of time and energy in absolutely everyting: Supply chain, Web development, Technical knowledge and Customer Experience.

And thus of course we take all concerns about our performance straight to the heart.

Although, problems do happen, your case not excluded, we'd like to think we can talk out any problem, since every incident leads to positive improvement in our work and our Customer's Satisfaction.

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#4 Author of original report

If So Why?

AUTHOR: WestMarket - (USA)

Currently Your Company has a B rating:

Factors that lowered LaptopScreen International Inc's rating include:

10 complaints filed against business Factors that raised LaptopScreen International Inc's
Customer Complaints Summary 10 closed in last 12 months
Guarantee Warranty Issues - 1
Service Advertising - 9
Total Closed Complaints 10

Seems you are very familiar with their practices but so am I. My company currently holds an A+ rating and while I have 14 complaints (All rectified) in the past 3 years I ship an average of 500 customers daily so my percentage to yours is impeccably better. You should learn from this experience from a larger volume distributor.

Link to your BBB profile:
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#5 UPDATE Employee


AUTHOR: LSB - (United States of America)

Also, just an FYI, BBB complaints take 1-2 weeks to reach a business.

(Which the customer may be aware of having received 14 complaints for their business and being the complaint contact)

The label was issued of our free will. And had the customer answered their phone to speak about the situation on march 8th, it would have been issued than. We simply wanted to chat...

Again, we provide Toll Free pre-sales and post-sales support, and if anyone is unsure of the correct item for their laptop,
by all means call us, we love to chat.
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#6 General Comment


AUTHOR: LSB - (United States of America)

dearlady.com is your business?

No wonder...
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#7 Author of original report


AUTHOR: WestMarket - (USA)

After over two weeks of nonsense e-mails I decided to contact the Canadian Better Business Bureau. Amazingly enough Ellis immediately sent a return label which was mailed today with UPS tracking number 1Z49W2Y99196855092.......Thanks www.Ripoffreport.com for helping resolve an aggravation all for poor product listing and too frugal to send a label or give me an address since I was willing to pay the shipping. If nothing else Elliot I have learned to watch who I do business with and I hope you have learned how to better accommodate your customers. And as a business owner I can assure you that your recent comment of "Any publicity is good publicity" will come back to haunt you when people read this post.
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#8 UPDATE Employee

Facts are facts

AUTHOR: LSB - (United States of America)

Customer can review the order confirmation for March 1, 2012 in their e-mail to see what exactly the customer ordered. (Maybe the customer won't mind coming back to post their order confirmation?)

We have provided the customer with the return label by e-mail.

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#9 Author of original report


AUTHOR: WestMarket - (USA)

No RMA was given...I was asked to supply this company with an additional $15 for a label to send back their incompatible item. When searching your website I typed in DELL XPS M1330 and "YOUR" suggestions were two...one which is not in stock. The one you sent fits a 13.3" LCD Laptop /Macbook SCREEN For LP133WX1 (TL)(A1) fits Apple A1181 Model / LP133WX1-TLA1 and has NO COMPATIBILITY with a Dell XPS M1330. End of subject.....Quit calling me or leave a message you coward. Send me a label or tell me where you want it shipped and provide a FedEx account number. Your choice. I also see I received a message from an update on your website but you have closed my ability to get to your website. Porr judgement...good luck with future sales.
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#10 UPDATE Employee


AUTHOR: LSB - (United States of America)

Customer ordered, received and has submitted pictures of:

Laptop LCD Screen 13.3-inch WideScreen (11.3"x7.1") WXGA (1280x800) Glossy CCFL 1-Bulb compatible with Dell STUDIO XPS 1330 (Direct copy from the Invoice)

Customer in fact has (and submitted pictures of the corresponding screen):

Dell XPS M1330 13.3-inch WideScreen (11.3"x7.1") WXGA (1280x800) Glossy LED

(Completely different series, and incorrect back light was selected)

We provide Toll Free telephone support from 7am to 6pm, M-F 1 855 630 1111, pre-sales, and post-sales.

Customer can return the item using the already provided RMA number at any time.

Refund will be issued once the item is back in the warehouse.

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#11 Author of original report

You are still ripping people off!

AUTHOR: WestMarket - (USA)

Hi Ellis, I am glad I am not the only one that see's your scam.....Thanks Jim for you backing. Answer this some more Ellis.....that way the ratings go up and you will not be able to blatantly RIP OFF any future customers. 
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#12 Consumer Suggestion

Comment as a tech. (Not affiliated with laptopscreen.com).

AUTHOR: Gentle Giant - (United Kingdom)

When I order screens for laptops, they come from a wide range of manufacturers.  LG, Sony, Phillips, Toshiba.  It does not matter what make the screen is for, as long as the part number ordered and delivered, matches the part number of the screen it will fit that particular laptop.

There are issues with some Compaq's, where Compaq (in their wisdom), changed screens partway through the manufacturing process, and now there are 2 different screens for the same model laptop.  Where the connector is on the other side.  Therefore the screen harness is not long enough.

Even when I order a screen for this particular range of laptops, and by ordering from the part number on the reverse of the screen, I have to double check with my vendor, which side the connector is on.  As they claim that e.g. LTX15AW01 is the same as LTX15B01, when in fact yes it is the same screen 15.4" WXGA, but the connector is on the opposite side to where I need it to be.

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#13 Consumer Comment

Part Number

AUTHOR: Mandy - (U.S.A.)

It certainly became laptopscreen.com's issue when the part number IS ACTUALLY for a Toshiba screen. They sent the wrong product regardless of whether there are two screens for that particular Dell model - BECAUSE THEY SENT A PART FOR A TOSHIBA.
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#14 Consumer Suggestion

Comment as a tech. (Not affiliated with laptopscreen.com).

AUTHOR: Gentle Giant - (United Kingdom)

As a PC repair business owner, we know that when ordering laptop screens, we always order the screen from the part number.  Never from the model number of the laptop.  For the reasons stated below.

Some laptops DO have 2 different screens which the manufacturer claim will work in that model of laptop.  laptopscreen.com have shown this on this particular model of laptop.

I fail to see how it is laptopscreen.com's issue, when the OP has incorrectly ordered the screen.  Simply by going off the laptop model number.

The op should of either contacted laptopscreen for advice, or taken the laptop to a local tech, instead of attempting to repair it themselves, thus causing the issues shown here.

Simple thing to do, would be to pay the $15 for the return shipping, ask for a refund, and either purchase and install the correct screen, or take it to a tech.

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#15 Consumer Comment


AUTHOR: MichaelD - (United States of America)

Successful troll is successful

Don't feed the trolls
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#16 Consumer Comment


AUTHOR: Jim Martin - (USA)

"Now that we may have some legitimacy in your eyes"

How long did it take you to create all those fake profiles?
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#17 Consumer Comment

More on the part they sent you

AUTHOR: Jim Martin - (USA)

I just looked up the part # you provided in your original post.  As best I can tell, the screen they sent you for a Toshiba laptop.


Hope this helps you take this jerk down.
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#18 UPDATE Employee


AUTHOR: LSB - (United States of America)

Hi Jim, appreciate the skepticism!

For your information www.LaptopScreen.com has been operational since 15 March 2001:
Registrar of Record: Register.ca Inc
Record last updated on 14-Apr-2011.
Record expires on 15-Mar-2019.
Record created on 15-Mar-2001.
Source: www.whois.com

Check out these 302 video tutorials posted on YouTube by our customers:

Check our these 910 reviews posted by our customers here:

Check out 136 unique mentions of our site on Notebookreview.com forums:

Now that we may have some legitimacy in your eyes,

DELL M1330 came with two options from DELL:
a) Default: CCFL backlight + 1.3mpix web-cam, Standard thickness top cover
b) Upgrade: LED backlight + VGA (640x480) webcam, Extra thin top cover
(When I bought mine I picked the 1.3mpix webcam - thought it would work HD in Skype - it doesn't)

We display all options that come with any potential system
(Check Inspiron 1545 - it's got 8 different options),
and specifically try to help customers to locate the correct option they need.
We have a Help me to choose button, info on every significant specification,
and 77 in-house-written technical articles related to anything and everything one would want to know about replacing LCD screen on their own. Plus a really large caption on top of every page with listed screens: " Make sure that new replacement screen has same size, resolution, backlight type as your original screen!"

"All products listed are in-stock" means that when the screen is listed for sale (able to Add to cart), it is in-stock, as opposed to sites which let you order products which are not in-stock, and hold your money for weeks until they get stock, or you ask for a refund.

Feel free to ask away if anything is still unclear,
but please be serious, somethings said here, are not even addressable.



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#19 Consumer Comment

Hey Employee-Explain This

AUTHOR: Jim Martin - (USA)

I just went to YOUR site and noticed a few issues.  I looked up the same system the OP says he was trying to repair.  Now for the first issue.  If the parts are not supposed to be interchangable, why do both show up for the same system.  You don't even have the actually part #'s listed.

The second issue:  every link I clicked, the page it went to always stated that "All products listed are in stock" but then I found several items listed that then had "out of stock" right next to it.  Here we are 1 week after the support ticket was opened and the screen that was "temporarily out of stock" is still LISTED and still "OUT OF STOCK."  False advertisement, better get that changed.  Not that you will be using that site much longer anyway.  Give it a couple more weeks and then you will go on to the next site to run your scam right.

To the OP:  This just a piece of friendly advice.  In the future I'd recommend going through either the manufacturer or a legitimate pc repair shop to be sure you get the correct part.  Or, I guess you could just tear it apart before you try to order and use the part # off the old one.  Even if it's just the part #, it will still save you the trouble of having to put up with scams like this.  And if they don't list the part #, like this jerk doesn't, it is probably a scam site.  I'd say that's probably one of the few screens he actually has, and he just keeps sending out to each new victim.
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#20 UPDATE Employee

Incorrect pretenses

AUTHOR: LSB - (United States of America)

Here's a link to a thread discussing XPS M1330 screens:

Here's a link to a video of XPS M1330 with CCFL screen being replaced:

Always make sure that the new screen matches the original in SIZE, RESOLUTION, and BACKLIGHT.
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