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Please note the above filing is a duplicate comment posted by the same client as in one other lone report. The above is incorrect and we are aware of the duplicate review posted by the same customer, which we are now dealing with. We would ask this customer to consider not posting these duplicates and hope that this issue has now been resolved.

The original response is as follows from the first duplication.

Troy - Customer Relations Supervisor

M' One Customer Accounts

The original response is as follows:

To Whom It May Concern:

We strive to deliver the very best in terms of Customer Support to our clients, and this specific customer did reach out to us on 2 occasions to request cancellation of the account and for a refund to be issued.

The request of course, as part of our full satisfaction guarantee, was fully honored. Whilst it is the hope to always meet and exceed, 100% the satisfaction of every customer, at times and with great regret that satisfaction might not always be reached and on this occasion our client above was not answered as quickly as he should have been.

It should be noted that a full refund was fully authorized before the posting by the client above, and the client was asked specifically the requested refund method and assured it would be processed within 24 hours of that final instance. That refund has now been fully refunded and notification of this sent to the client.

Reaching out to our Customer Support team is the first and only element of contact our clients need to ensure they receive and enjoy 7 days a week hands-on support. On this occasion we failed to deliver the robust service to our client that should have been delivered.

With regards to the actual service provided, whilst we have a huge success rate, at times of course there can be failings which is why we have a full satisfaction refund guarantee which was fully honored. Whilst failure is never something any service wants to fall into the category of, where there is any failure we ensure a refund is provided.

Our Customer Support team have reached back out to this client to wish him the very best for the future, and to apologize for the delay, which I must re-emphasize, was resolved with the client before this above posting was made aware to us.

We thank the client greatly for his time and appreciation and are very, very sorry that the need was felt to post the comments above when a Customer Support team member had already reached back out to the client and was undertaking full resolution.

This said, a failing occured on our part in terms of timescales and we take full responsibility for the delay. We wish the client the very best going forward.

Nicola W. - Support Account Manager

M' One Customer Accounts