XSPORT Fitness Xsport Gym DECEPTIVE CANCELLATION PRACTICE Darien Illinois

I was warned XSport Fitness is shady when it comes to ending a month by month membership and was prepared for issues. There is no letter writing cancellation in place anymore with the gym, you can, "cancel at anytime". So, I went in to the gym very early in the month and had a manager fill out a cancellation form with me. They didn't offer, but I told them I wanted a copy of the cancellation document, which they somewhat begrudgingly provided, and put the cancellation of my account in the computer system. Sure enough, next month rolls around and I get charged (was watching my statement like a hawk, and went in that day). They claimed there is no record of this, which is BS, so I show him the copy of the signed/dated cancellation form. This time I watched the process get entered into the computer that my membership has ended, but had until a certain date I could work out. Again, the manager said it was taken care of and I would be credited within a week. Of course,  week goes by no credit. Went in again, same story it's "taken care of", another week goes by, no credit. I'll be damned if I get charged again by these incompetent people.  So, I contacted my credit card company, and they IMMEDIATELY credited me my money. They asked that I attach a copy online of my cancellation to my complaint report as proof, and they would go after Xsport. They also barred any further transactions from Xsport, so I could not be charged again. Xsport is not a bad gym, but their staff and cancellation policy is a joke. Beware!!